Helen and her team of senior CRM solution managers are responsible for defining Sun's vision, strategy and value proposition in the CRM market segment. Sun’s CRM team have a singular focus on building Sun's market share in CRM through establishing a portfolio of solution offerings with leading edge software and integration services companies. Additionally Helen is a frequent speaker at industry conferences and customer events.

Esteban Kolsky Senior CRM Analyst Gartner

Esteban Kolsky is a senior research analyst in Gartner Research, where he focuses on customer relationship management (CRM) and e-business. Prior to joining Gartner, Mr. Kolsky founded a company that invented a technical architecture to provide point-of-need customer service. Mr. Kolsky has 15 years of experience, with eight years in technology and strategy consulting, customer service applications, CRM, help desks, and Internet-based and e-business applications.
 
Mr. Kolsky earned a bachelor’s degree in computer information systems from the California State Polytechnic University in Pomona.