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RealMarket	215.63	0.88%
Stock Index:	Tell me more
Dow Jones	11,405.70	1.80%
Nasdaq	3,969.44	0.82%
S&P500	1,458.34	1.56%
APAC Tel	13 3/4	1 3/4
Applix	19	1 1/16
Aspect Tel	32 15/16	- 5/8
Astea	4 5/8	1/4
Broadbase	119 1/2	3/4
Calico	47 1/2	11/16
Clarify	124 27/32	11/32
Convergys	28	1 3/16
Davox	20 1/2	-1 1/4
eGain	40 13/16	4 9/16
EIS Intl	5 15/16	5/16
Epiphany	242 1/2	-7 9/16
eShare	23	-3 15/16
Genesys	53 7/16	- 1/16
ICT Group	13 1/2	-1 1/8
IMA	4 1/2	- 1/8
Inference	4 7/8	- 3/8
Inter-Intel	25 1/8	1 1/8
InterVoice	22 3/4	3/8
Kana	234	5 7/16
Mustang	14 3/4	1 3/4
Onyx	37 3/16	3 7/16
Pegasystems	9 15/16	- 1/8
Peregrine	74 7/8	-3 1/4
Pivotal	42 7/8	1 7/8
Precision	27 1/4	1/2
Primus	50 17/32	1 5/32
Remedy	47 15/16	-1 1/2
SalesLogix	39 3/4	- 3/4
Siebel	89 1/16	1/8
Silknet	138	13
SITEL	6 3/4	5/16
Sykes	43 5/16	- 3/4
Syntellect	2 7/8	- 1/32
Teletech	32 7/8	1 5/16
Vantive	18 1/2	- 5/8
West Tel	23 13/16	1 1/16
As of close 12/23/99

How to: Set the number of days FrontPage 2000 uses to define older files.
 

HDI Tip of the Day
Review the role of the call center within the company in terms of its strategic position and functional responsibilites Assess current and projected end user support needs. Evaluate outsourcing versus in-house options Evaluate call center facilities and resources Evaluate business processes, including: Access methods and supported products Goals for responsiveness and solution management Measurement and evaluation standards User expectations for response time, problem classifications, escalations, and follow-through User satisfaction surveys and monitoring Implementation Lessons from Leading-Edge Users, Knowledge Networks Support Automation Report

 

Today's News

U S WEST Dex Selects Ask Jeeves
Ask Jeeves, Inc. announced that U S WEST Dex, publisher of the Internet Yellow Pages in 14 Western and Midwestern states, has chosen Ask Jeeves' Corporate Service to enhance the consumer experience for visitors to uswestdex.com. U S WEST Dex will use Ask Jeeves' Question Answering Service to provide consumers with an easy way to access information about local businesses online.

Prime@Vantage Now Available
Prime Response announced the general availability of its next-generation eMarketing solution, Prime@Vantage.com. The software suite allows companies to develop and deploy personalized marketing messages to existing and potential customers, utilizing inbound and outbound e-mail, customized website content, banner advertising and other Internet advertising, along with more traditional direct and indirect marketing techniques.

Federal Help Desk Forum Announced
Managers of all federal help desks are invited to attend a free Federal Help Desk Forum on Tuesday, Feb. 29 at the Washington D.C. Convention Center in Washington, D.C. The forum will feature a full day program of help desk industry leaders offering a broad perspective on today's help desk industry and practices, as well as networking sessions designed to promote exchange of ideas among similar federal help desks.

Mustang.com and Pipkins Join Forces
Mustang.com, Inc. and Pipkins, Inc. announced that the two companies have successfully integrated direct support for the Pipkins Maxima Advantage workforce management system into Mustang.com's Mustang Message Center eService platform. The collaboration will permit companies to manage their e-mail customer service workforce, ensuring service level goals are met in a cost-effective manner.

RealMarket Live!  New Topic Every Week

The Future Is Now: Managing Customers with Next-Generation Software Speaker: Chris Fletcher, Aberdeen Listen Now - Ready when you are!

Kana Hosts Customer Communications User Conference
Kana Communications, Inc. announced plans to host a user conference devoted to online customer communications Feb. 15-16, 2000 at the Sheraton Plaza Hotel in San Francisco, Calif. During the two-day conference, case studies, industry speakers and panels will highlight how to streamline online customer communications, enhances customer satisfaction and increases customer loyalty. (Read More)

BroadVision and Verity Broaden Relationship
BroadVision, Inc. and Verity, Inc. announced they have broadened their OEM alliance in the e-commerce arena. Under the amended terms of the agreement, BroadVision is licensed to resell the Verity K2 Search Server to BroadVision customers seeking knowledge retrieval capabilities. Verity's core search features have been incorporated in BroadVision One-To-One Enterprise since 1997, and the amended agreement allows BroadVision to sell Verity'S latest system.

Aspect Signs Syntel
Aspect Communications Corporation announced that Troy, Michigan-based Syntel, Inc., a technology consulting firm, has become a select systems integration partner in Aspect's Global Partners organization. As a member of the Global Partners organization, Syntel will provide software and integration implementation for the Aspect® Customer Relationship Portal.

Liberty Medical Supply Chooses IMA CRM/eCRM Solution
IMA announced that Liberty Medical, a supplier in the senior diabetes and respiratory care supply services field, has acquired 500 additional seats of EDGE software and plans to deploy ChannelEDGE as part of their CRM and eCRM solution. ChannelEDGE is a Java-based solution that captures telephony, fax, e-mail, imaging, Internet and other customer-selected communication channels and intelligently distributes them to the appropriate sales agent or support professional.