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Stock Index
RealMarket	213.75	-0.44%
Stock Index:	Tell me more
Dow Jones	11,203.60	0.03%
Nasdaq	3,937.30	0.67%
S&P500	1,435.99	0.18%
APAC Tel	12	7/16
Applix	17 15/16	-1 1/16
Aspect Tel	33 9/16	-1 5/16
Astea	4 3/8	- 5/8
Broadbase	118 3/4	3 5/8
Calico	46 13/16	3 13/16
Clarify	124 1/2	-1 5/16
Convergys	26 13/16	-1 5/16
Davox	21 3/4	- 5/16
eGain	36 1/4	-2 7/8
EIS Intl	5 5/8	- 1/4
Epiphany	250 1/16	-3 5/16
eShare	26 15/16	4 3/16
Genesys	53 1/2	- 1/4
ICT Group	14 5/8	3 1/8
IMA	4 5/8	- 1/4
Inference	5 1/4	1/8
Inter-Intel	24	1/2
InterVoice	22 3/8	- 3/8
Kana	228 9/16	4 9/16
Mustang	13	- 3/16
Onyx	33 3/4	- 1/8
Pegasystems	10 1/16	1/8
Peregrine	78 1/8	- 7/8
Pivotal	41	-2 1/8
Precision	26 3/4	- 1/4
Primus	49 3/8	-1 3/4
Remedy	49 7/16	1 7/8
SalesLogix	40 1/2	0
Siebel	88 15/16	- 3/16
Silknet	125	-2 1/16
SITEL	6 7/16	5/16
Sykes	44 1/16	-1 1/4
Syntellect	2 29/32	0
Teletech	31 9/16	1 1/8
Vantive	19 1/8	7/16
West Tel	22 3/4	-2 1/4
As of close 12/22/99

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Today's News

ServiceWare Announces General Availability of rightanswers.com
ServiceWare Inc.. announced the general availability of rightanswers.com, an Internet-based technical support portal. rightanswers.com integrates nearly one million solutions from Microsoft, Apple Computer, Novell, MicroHouse International and ServiceWare’s own knowledge engineering staff. rightanswers.com is the first release in a suite of integrated eServices products that ServiceWare will unveil in the first quarter of 2000. (Read More)

gazoontite.com Turns to FaceTime
FaceTime Communications, Inc. announced that gazoontite.com has deployed FaceTime’s Instant Messaging solution to provide its customers with live, real-time access to sales and customer service representatives and a unique on-line nurse. gazoontite.com is a multi-channel e-retailer offering products, services and information to help people, particularly those with allergies and asthma, breathe happier and healthier.

MediaOne Selects eMarketing Solution from Prime Response
Prime Response, Inc. announced that MediaOne has selected Prime Response's eMarketing automation software to foster the development and acquisition of longer lasting and more loyal customer relationships. Initially, Prime Vantage will provide MediaOne with the ability to analyze, plan, execute and track one-to-one marketing campaigns-across the spectrum of marketing channels-providing the organization with a tool to address challenges in the highly competitive broadband market. Ultimately, MediaOne plans on executing multi-channel marketing campaigns via the Web and email, with the Company's new Prime@Vantage.com software.

Over 100 eCommerce Companies Have Joined the eGain Hosted Network
eGain Communications announced that more than 100 eCommerce companies around the world have turned to eGain to deploy and host their customer communications solutions - eGain Live and eGain Mail. The eGain Hosted Network now operates in the United States, Canada and Europe. The eGain Hosted Network has been able to deploy eGain Mail or eGain Live in ten days or less.

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Butler International Selects Siebel for Its CRM System
Butler International, Inc. announced that it has selected Siebel Software for its internal Customer Relationship Management (CRM) system. In addition, systems such as BRASS (Butler's Proprietary Recruiting System) and Lawson Financial System will interface with the CRM system to provide for communication and relational information for all of Butler's people. A member of the Customer Value Network, Butler regularly participates in discovering new ways to track, measure and improve customer quality, satisfaction and loyalty.

EIS International, Inc. to be Acquired by SER Systeme AG
EIS International, Inc. and SER Systeme AG, Europe's largest supplier of document management systems and workflow solutions, jointly announced the signing of a definitive agreement under which an SER subsidiary will make a tender offer to acquire all of EIS' outstanding shares of common stock at $6.25 per share. The value of the transaction is approximately $69 million and is expected to close during the first quarter of 2000, subject to EIS shareholder and regulatory approvals.

American Airlines Selects E.piphany
E.piphany, Inc. announced that American Airlines has selected the E.piphany E.4 E-commerce Reporting and Analysis solution to enhance personalization efforts on its web site, AA.com(TM). The E.piphany E.4 system has a suite of analysis tools that will pull together data from web logs, airline legacy systems and third-party providers of demographic data, providing American Airlines with insight on the individual needs, behavior, and profitability of the on-line AAdvantage(TM) member. Armed with this knowledge, American will be able to improve personalized offerings, products and services to its most loyal customers.

SITEL Joins The Centric Group
SITEL Corporation announced that it has become a sponsor of The Centric Group, a collaboration designed to provide Customer Relationship Management (CRM) solutions. The Centric Group is led by Ernst & Young and also includes Lucent Technologies, Siebel Systems, Genesys Telecommunications, Staffware, Nuance, NCR Corporation, Active Software and SITEL. The objective of The Centric Group is to serve as a knowledge center that will help leading organizations transform the methods in which they interact with their customers.

PeopleSupport Announces Alliances
PeopleSupport Inc. has partnered with several Internet companies to bring full-service, end-to-end e-commerce solutions for major e-businesses. The partners include: technology firms such as Kana and Intershop; systems integrator firm XUMA; infrastructure hosting company Exodus; fulfillment company Shipper.com, and IBM's Web Integrator Initiative.

Active Software and Portal Software Partner
Active Software, Inc. announced that they have partnered with Portal Software, a provider of business infrastructure software for Internet communications services, to simplify the integration of enterprise applications for telecommunications. As a result of the partnership, Active Software will build an ActiveWorks(TM) Adaptor to connect with Portal's Infranet(R) real-time customer management and billing solution.