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RealMarket	214.69	3.26%
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Dow Jones	11,200.50	0.51%
Nasdaq	3,911.15	3.36%
S&P500	1,433.43	1.08%
APAC Tel	11 9/16	9/16
Applix	19	-1 1/2
Aspect Tel	34 7/8	- 1/4
Astea	5	- 3/8
Broadbase	115 1/8	9 1/8
Calico	43	-3 3/4
Clarify	125 13/16	9 7/16
Convergys	28 1/8	- 11/16
Davox	22 1/16	9/16
eGain	39 1/8	1 3/4
EIS Intl	5 7/8	- 1/16
Epiphany	253 3/8	13 1/2
eShare	22 3/4	6 1/2
Genesys	53 3/4	13/16
ICT Group	11 1/2	- 3/4
IMA	4 7/8	1/8
Inference	5 1/8	1/8
Inter-Intel	23 1/2	2
InterVoice	22 3/4	2 5/16
Kana	224	- 1/16
Mustang	13 3/16	-1 3/8
Onyx	33 7/8	- 5/8
Pegasystems	9 15/16	- 1/16
Peregrine	79	15/16
Pivotal	43 1/8	1/2
Precision	27	2 1/16
Primus	51 1/8	1/8
Remedy	47 9/16	1 9/16
SalesLogix	40 1/2	- 3/4
Siebel	89 1/8	4 3/8
Silknet	127 1/16	- 15/16
SITEL	6 1/8	1/8
Sykes	45 5/16	-1 1/8
Syntellect	2 29/32	3/32
Teletech	30 7/16	7/16
Vantive	18 11/16	15/16
West Tel	25	5 1/4
As of close 12/21/99

How to: Replace a production resource/tool in an operation in SAP's R/3 (4.0B)
 

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Today's News

Peregrine Partners with Motive to Create "Help Desk Without Walls"
Peregrine Systems and Motive Communications, Inc. have teamed up to provide an automated technical support solution to reduce call volumes, decrease problem resolution time, and improve service by extending automated support directly to users. ServiceCenter, Peregrine Systems Enterprise Service Desk application, and the Motive System are being integrated using Motive’s Integration Server, which enables the two products to work in concert and share support information. (Read More)

eShare Technologies to Provide Live Assistance To Over 10,000 AOL Members Each Day
eShare Technologies announced that America Online has implemented eShare's NetAgent(TM) solution, a hosted Internet customer interaction solution. AOL uses eShare's NetAgent to provide real-time online customer support to over 10,000 members daily within its Member Services and Shop@AOL online shopping destination.

TexSYS RD Launches National CRM Practice With SalesLogix
TexSYS RD and SalesLogix Corporation have announced a business partnership that will make SalesLogix's products available to TexSYS RD's 6,000 customers around the world. With this relationship, TexSYS RD launches a national CRM practice. By combining SalesLogix products with software from developers such as Epicor, Great Plains, Sage, and Solomon Software, TexSYS RD offers its customers integration of business activities.

RightNow Signs Reseller Agreements
RightNow Technologies announced it has strengthened its global market presence by signing five new international resellers. The new resellers are Aeronaut Industries, Pty. Ltd., of Australia; Khymos of Mexico; INFO Limited of New Zealand; Prisma Solutions of South Africa; and Arragon B.V. representing the Benelux countries and Ireland.

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Ask Jeeves Broadens Reach
Ask Jeeves and EZN, a provider of regional ISP end user software designed to simplify Internet access, announced a distribution agreement that will broaden Ask Jeeves' reach to EZN's user network. Under the agreement, Ask Jeeves will be offered as a standard feature on EZN's "Easy Internet CD-ROM," which is distributed through more than 1,800 ISPs in 19 countries.

E.piphany Extends Customer Reach With Corio
E.piphany, Inc. announced that it has signed an agreement with leading Application Service Provider (ASP), Corio. Corio will sell, implement and remotely host and manage the E.piphany E.4 system as a key component in the company's delivery of an integrated portfolio of enterprise software applications. The E.piphany E.4 system enables organizations to collect and analyze data to profile their customers' characteristics and preferences to design and execute real-time marketing campaigns as well as customize products, services and related customer interactions.

SEND.COM Selects Blue Pumpkin
Blue Pumpkin Software announced that SEND.COM, an online gift service, has selected the company’s PrimeTime workforce management solution to help improve their call center operations. SEND.COM caters to customers who are looking for tasteful gifts that are designed to make a great impression. Gift-giving needs are met by "gift experts" available at the right time to answer customer calls.

New This Week From Help Desk Online
We interview Santa Claus to learn more about his special affection for Help Desk professionals; Karen Schoemehl shows how sell the Help Desk to senior management as a strategic investment; and ServiceWare offers a case study on how it helped the Customer Services team at the University of Utah Hospital & Clinics to decrease call lengths and shorten training cycles. (Read More)

Annuncio Brings e-Marketing Automation to Financial Services Sector
Annuncio Software announced that Wells Fargo has selected Annuncio Live to deliver a pilot program for web-based direct marketing. Wells Fargo's Wholesale Internet Service Group is using Annuncio Live to pilot a series of targeted e-marketing campaigns designed to personalize interactions with a group of business customers. With Annuncio Live, Wells Fargo hopes to respond more quickly and accurately to meet customer needs while increasing the effectiveness of existing offline channels.

Great Elk Partners with GHI
The Great Elk Company announced the extension of a partnership with GHI Technologies, a Canadian provider of information technology consulting and enterprise solutions. The agreement allows GHI Technologies to implement Great Elk’s enterprise CRM solution, Visual Elk, throughout North America. GHI offers CRM services ranging from defining the scope of a project to configuration, implementation, training, and help desk support. GHI customers include Moore Corporation and Shared Technologies, an AT&T subsidiary.

Affina Offers Lotus-Based CRM
AFFINA has pioneered a suite of proprietary customer relationship management (CRM) applications utilizing Lotus Development Corp. technology. As a Lotus Notes Advanced Business Partner, AFFINA now employs Lotus Notes? and Domino? to create solutions for its 150 clients. AFFINA has integrated the Lotus Notes?/Domino? technology with its automated call distributors; e-mail management system; e-commerce and Web-enabled services; Data Warehouse reporting system; dealer locator and mapping applications; electronic library search functions; and custom fulfillment system.