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Stock Index
RealMarket	207.90	1.14%
Stock Index:	Tell me more
Dow Jones	11,144.20	-1.01%
Nasdaq	3,783.87	0.82%
S&P500	1,418.09	-0.21%
APAC Tel	11	1
Applix	20 1/2	-1 1/8
Aspect Tel	35 1/8	1/8
Astea	5 3/8	3/16
Broadbase	106	-1 1/2
Calico	46 3/4	-4 1/16
Clarify	116 3/8	2 1/16
Convergys	28 13/16	- 3/16
Davox	21 1/2	-1 7/8
eGain	37 3/8	- 5/8
EIS Intl	5 15/16	5/16
Epiphany	239 7/8	19 3/4
eShare	16 1/4	1 5/8
Genesys	52 15/16	3/8
ICT Group	12 1/4	7/8
IMA	4 3/4	3/16
Inference	5	- 7/16
Inter-Intel	21 1/2	1/2
InterVoice	20 7/16	1
Kana	224 1/16	8 13/16
Mustang	14 9/16	- 15/16
Onyx	34 1/2	-3 1/2
Pegasystems	10	0
Peregrine	78 1/16	- 1/8
Pivotal	42 5/8	- 7/8
Precision	24 15/16	1 9/16
Primus	51	-3 3/4
Remedy	46	25/32
SalesLogix	41 1/4	7/8
Siebel	84 3/4	- 1/16
Silknet	128	4
SITEL	6	- 9/16
Sykes	46 7/16	1 3/8
Syntellect	2 13/16	0
Teletech	30	- 1/16
Vantive	17 3/4	1/2
West Tel	19 3/4	- 1/4
As of close 12/20/99

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Today's News

Support.com and Shaman Align to Deliver Expanded eSupport Solutions
Support.com and Shaman Corporation announced a partnership to provide cost saving solutions to their customers. This alliance combines automated desktop discovery and software reliability tools with automated technical eSupport solutions, reducing the total cost of ownership of corporate computer systems through call avoidance, immediate remote diagnosis and repair of desktop software problems. (Read More)

Schlumberger Operating Unit Voted Best in Customer Support
Schlumberger announced that its GeoQuest operating unit is a 1999 winner of the 10th annual Software Technical Assistance Recognition (STAR) Award. GeoQuest is the only company in the oil and gas industry to win this award. Sponsored by the Software Support Professionals Association (SSPA), the STAR Award recognizes customer service excellence among software support professionals. (Read More)

Futurelink Joins Onyx ASPiN Initiative
FutureLink Corp. announced its membership in the Onyx Software Corporation ASPiN global initiative. Onyx ASPiN is a program that includes software, hardware and services companies working together and independently to deliver a wide-ranging set of unique hosted offerings based on the Onyx Front Office product family. FutureLink has been hosting Onyx applications at its data centers since the beginning of 1999.

Broadbase and Rubric Announce Availability of Integrated e-Business Analytics and e-Marketing Automation Suite
Broadbase Software, Inc. announced the immediate availability of Broadbase e-business suite 3.3, a solution containing integrated customer and Web analytics and multi-channel campaign management. The campaign management capabilities in the suite were obtained from Broadbase's recently announced agreement to acquire Rubric Inc. The customer profiling and segmentation capabilities in the suite have been significantly enhanced in the new release to enable customers to plan and execute personalized campaigns.

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Telxon Selects Calico eSales
Calico Commerce announced that Telxon has selected Calico eSales as its new ordering and configuration system. Telxon purchased Calico eSales based on its ability to provide integration with Telxon's Oracle-based ERP infrastructure while providing an eCommerce solution from price quotes to shipment for its field representatives, sales force and resellers. With Calico eSales, Telxon expects to improve its work order configuration process. Calico built an order entry and price quoting interface to Telxon's new Oracle-based ERP system, that is expected to nearly eliminate configuration errors by automating the pricing and configuration process.

Telstra Chooses Prime Response
Prime Response announced that Telstra, the largest national telecommunications carrier in Australia, has selected its Prime Vantage software to simultaneously execute 1:1 marketing communications campaigns to its seven million customers. Prime Vantage provides the telecommunications giant the ability to analyze, plan, execute and track individualized marketing campaigns across the spectrum of marketing channels.

Browse N Talk Announced by Info Systems
Info Systems, a Toronto-based communications subsidiary of Fidelity Holdings, Inc. announced the introduction of Talkie® Browse N Talk™. Based on the Talkie® Convergent Services Platform, Browse N Talk™ enables web browsers and online shoppers to place instant calls from any web site to a company’s customer service representative with a click of the mouse. Browse N Talk™ is a web-to-call-center product that permits people browsing the web to place instant worldwide toll free calls directly from the web site of the company they are browsing and talk to a live operator.

E.piphany Enters Relationship With Application Service Provider Interelate
Interelate has partnered with E.piphany to deliver customer insight to companies that want to acquire, retain, and grow customers without any disruptions to their existing transactional processes. By delivering the E.piphany customer data mart solutions in an ASP environment for a monthly fee, Interelate lowers the traditional risk and costs associated with complex data marts and shortens the time-to-benefit for its customers.

TeleTech Selects NiceUniverse Quality Management System
NICE announced a global agreement with TeleTech Holdings, Inc. for implementation of the NiceUniverse quality management solution in 25 global TeleTech electronic customer interaction centers. Installation of the NiceUniverse audio and desktop recording system has already been completed in TeleTech's Thornton, Colorado-based, customer interaction center, the first of the centers to receive the system along with eight other centers in the U.S. and Canada. Rollout of NICE's quality system for the remaining centers in the Americas, Europe and the Pacific Rim will continue over the next two years.