realmarket.com
RealMarket Resources     Suppliers | Pubs | Assoc.     Industry Calendar     Career Corner     Board of Advocates   RealMarket Today!     News Search | Archives     Subscribe | Unsubscribe     Stock Index   RealMarket Live!     Past | Current | Future     TalkBack: Ask the Expert About | Affiliations | Home
Stock Index
RealMarket	205.00	1.98%
Stock Index:	Tell me more
Dow Jones	11,192.50	-0.29%
Nasdaq	3,658.16	1.05%
S&P500	1,415.22	-0.13%
APAC Tel	8 3/4	3/4
Applix	24 9/16	1/2
Aspect Tel	37 3/16	- 15/16
Astea	6	1/2
Broadbase	117 3/4	20 3/4
Calico	52 3/4	-3 5/8
Clarify	112 9/16	1 3/16
Convergys	29 7/8	- 1/8
Davox	21 3/8	3/8
eGain	54 1/32	- 11/32
EIS Intl	4 5/8	- 1/8
Epiphany	198 3/8	19 7/8
eShare	9 3/8	- 1/2
Genesys	52 3/8	7/16
ICT Group	12 1/4	1 3/8
IMA	3 3/4	1/8
Inference	6 1/8	1/8
Inter-Intel	23	-1 1/8
InterVoice	18 21/32	2 15/32
Kana	188	0
Mustang	15 25/32	3/32
Onyx	32 7/8	3/8
Pegasystems	10 15/16	- 1/16
Peregrine	81 5/8	- 1/4
Pivotal	49 3/4	-5 1/8
Precision	23 5/8	1/16
Primus	56 1/16	1/8
Remedy	44 9/16	- 1/8
SalesLogix	42 3/4	3 3/4
Siebel	86 3/8	1 1/2
Silknet	113 1/2	6 3/8
SITEL	6 15/16	- 5/16
Sykes	49 1/8	- 13/16
Syntellect	2 3/4	- 1/8
Teletech	26 15/16	3/16
Vantive	16 1/2	3/4
West Tel	20 1/4	1/2
As of close 12/13/99

SmartIcons not displayed after installing Notes 5.0.
 

HDI Tip of the Day
While the perceptions held by your customers are not objective reality, they are reality to your customers and that’s what matters. Based upon the views they express, you may need to change the way customers form their perceptions, or you may need to change the underlying operations that led to those perceptions. Customer Surveying, A Guidebook for the Support Service Manager, Frederick C. Van Bennekom, Dr. B.A.

Publisher's Note:
Due to a publishing error, you may have received a poorly formatted version of RealMarket Today! Below is the proper version.

Today's News

Silknet Unveils Silknet eSales Virtual Sales Assistant
Silknet Software, Inc. unveiled Silknet eSales(tm), a new e-sales application that assists consumers in their selection of on-line products and services using a virtual sales assistant. Silknet eSales creates a virtual personal sales assistant who can help a customer through the on-line purchasing process while improving the overall customer experience. With this new application, Silknet broadens its Silknet eBusiness Experience(tm) product line, which already consists of Silknet eBusiness System(tm), Silknet eService(tm) and Silknet eCommerce(tm). (Read More)

Octane and TeleTech Ink Deal
Octane Software, Inc.™ announced a multi-million dollar sales and distribution agreement with TeleTech Holdings, Inc. Under the terms of the agreement, TeleTech will implement Octane 2000™, next generation of Octane 99™, as its Internet relationship management (iRM) platform and plans to deploy it on more than 11,500 of its agent desktops worldwide. TeleTech will also incorporate Octane 2000 into its Cybercare solution that it distributes to clients for integrated, multi-channel customer management, delivering both live-agent and automated customer care. (Read More)

Motive Communications and Shaman Partner
Motive Communications and Shaman Corporation will partner to help their customers better select, integrate and deploy e-support solutions that will further reduce the waste, cost and user dissatisfaction evident with traditional support solutions. This partnership will allow customers using Shaman's technology to do self-checks on their own systems to determine what bugs are present in their software and which software updates should be applied, downloaded and then installed, all via Motive's e-support portal. Alternatively, help desk or support staff can check system images and deploy fixes and updates using Shaman's software distribution tools. (Read More)

Microsoft Continues to Build on its Electronic Support Services
Microsoft has received the coveted STAR Award from the major industry group -- the Software Support Professionals Association (SSPA) -- for its electronic support services. It's the second time Microsoft has been recognized by the group, which has already honored the company with a top award for the most outstanding overall software support and customer satisfaction. It's the first time the SSPA has recognized a technology company for electronic support services. Microsoft has made an unprecedented investment in its online support services during the past year, recognizing that many customers prefer to find answers on their own, while others want encyclopedic support resources available to them during all hours of the day and night. (Read More)

RealMarket Live!  New Topic Every Week

eBusiness or eLimination Speaker: David Fowler, Silknet Software Listen Now - Ready when you are!

S1Corporation and WebTone Sign Agreement
S1 Corporation a provider of Internet-based financial services solutions, and WebTone Technologies, Inc., announced a multi-faceted agreement under which S1 will incorporate WebTone’s enterprise customer care solution, Harmony Customer Care Suite™, into its S1 Consumer Suite. With this agreement, S1 continues to execute against its strategy to deliver reliable and consistent customer interaction and support across all delivery channels. (Read More)

Primus to Acquire Imparto
Primus, announced that it has acquired Imparto, a provider of eMarketing. The acquisition will enable Primus to expand its existing eService offerings, such as Primus Interchange, with the addition of the Imparto Web Marketing Suite. This combination will create a link between the marketing focus before the sale and the critical issues encountered by those same users after the sale, forming the eService. Under the terms of the agreement, Primus will acquire all outstanding stock of Imparto in exchange for one million shares of Primus common stock.

RightNow Technologies Enters Email Management Market
RightNow Technologies, announced its formal entry into the email management marketplace. In January, the company will begin shipping RightNow Email, an email management system to leverage a self-help knowledgebase. Separately today, RightNow Technologies announced that the company’s customer base for RightNow Web, the company’s flagship Internet customer care system, has surpassed 400. These customers will receive free upgrades to RightNow Email.

Mustang AgentPro Extends Message Center
Mustang.com, Inc. announced the immediate availability of Mustang AgentPro, a high-volume, rapid message response application for the company's Mustang Message Center(TM) e-mail management platform. While Mustang Message Center's other Customer Service Representative (CSR) interfaces are designed to leverage a company's existing e-mail infrastructure and desktop e-mail clients, Mustang AgentPro provides an integrated customer service messaging interface that eliminates the need for third-party e-mail applications on the CSR desktop.

Superior Consultant Rockwell Join Forces to Provide Personalized Service to Health Care Consumers
Superior Consultant Holdings Corporation, a service provider to the healthcare industry, and Rockwell Electronic Commerce have entered into an alliance to provide call center technology and customer relationship management (CRM) solutions to the U.S. healthcare customer contact marketplace. Under the agreement, Superior will provide consulting and integration services on select health care related Rockwell EC technology implementations, including facility design or enhancement, network upgrades, “back-end” applications integration, and other information technology consulting and support elements.

Andersen Consulting and Prime Response Focus on eMarketing
Andersen Consulting and Prime Response Inc. announced an alliance to develop and implement integrated e-marketing solutions. These solutions will help enterprises deepen their customer relationships, making them more profitable and longer-lasting. Andersen Consulting has made an equity investment in Prime Response.

Peregrine Systems(R) and Commerce One Sign Agreement
Peregrine Systems, Inc. announced an alliance partnership integrating the Commerce One Solution with Get.Resources!, the first application in Peregrine Systems Get.It! employee self-service solution suite. Peregrine Systems e-Procurement customers will now have the option to connect directly with Commerce One MarketSite, the trading portal. This joint solution will provide real-time transaction capabilities, greatly reducing technology barriers and costs.

Firstwave Announces Alliance with Cereus ASP
Firstwave Technologies, Inc. announced a partnership with Cereus Technology Partners, Inc. whereby Cereus will market Firstwave’s web-based suite of relationship management applications and will provide full service capabilities, including application hosting, consulting and integration services. Formerly known as Aim Group, Inc., Cereus has recently completed mergers with three companies enabling them as an Application Service Provider (ASP) in addition to their standard offerings of consulting and systems integration services.