realmarket.com
RealMarket Resources     Suppliers | Pubs | Assoc.     Industry Calendar     Career Corner     Board of Advocates   RealMarket Today!     News Search | Archives     Subscribe | Unsubscribe     Stock Index   RealMarket Live!     Past | Current | Future     TalkBack: Ask the Expert About | Affiliations | Home
Stock Index
RealMarket	194.09	-0.44%
Stock Index:	Tell me more
Dow Jones	11,134.70	0.60%
Nasdaq	3,594.17	0.23%
S&P500	1,408.11	0.30%
APAC Tel	7 1/4	1/16
Applix	23 1/2	1 15/16
Aspect Tel	37	-3 3/8
Astea	4 3/4	- 1/4
Broadbase	92	-3 7/16
Calico	55 3/16	-5 11/16
Clarify	104 3/8	-1 3/8
Convergys	28 3/4	-1 3/4
Davox	21 11/16	- 1/8
eGain	53 3/4	-4
EIS Intl	4 3/16	- 3/16
Epiphany	180	-3 7/8
eShare	10 1/16	5/8
Genesys	52 1/4	0
ICT Group	10 5/8	- 3/8
IMA	3 3/4	1/4
Inference	6	- 3/16
Inter-Intel	26 1/8	- 1/8
InterVoice	15 3/16	- 3/16
Kana	195	24
Mustang	12	7/8
Onyx	33	-2 15/16
Pegasystems	11 11/16	1 9/16
Peregrine	84 3/8	-5 1/8
Pivotal	57	-2
Precision	22 7/8	- 7/8
Primus	51 5/8	5/8
Remedy	44 1/2	- 1/2
SalesLogix	42 3/8	1 1/4
Siebel	75 7/8	7/16
Silknet	105	- 1/8
SITEL	6 5/8	- 5/16
Sykes	49 25/32	1 5/32
Syntellect	3 3/16	1/16
Teletech	25 1/16	2 1/16
Vantive	15 5/8	- 11/16
West Tel	19 3/8	1 1/8
As of close 12/9/99

Error: Tables must have the same number of columns.
 

HDI Tip of the Day
“Keep the content fresh: [Tracy] Faleide [General Manager/ Enhancements, Great Plains Software] also says the best way to make sure customers keep visiting the site is to offer new material. “It sounds so simple, but it’s hard,” she admits. “The more stuff you have out there that isn’t fresh, the less likely customers are going to come back.”” – The Year’s Ten Best Web Support Sites, produced by Soft?letter & The Association of Support Professionals

 

Today's News

Pivotal and Gladwyne Software Surety Announce Bonded Guarantee for CRM Projects
Pivotal Corporation and Gladwyne Software Surety (GSS) announced a new initiative that provides a third-party guarantee for KPMG implementations of Pivotal solutions. As the first-ever insurance-backed IT initiative, this program intends to establish true accountability for IT implementation. The insurance - called a surety bond - ensures that KPMG implementations of Pivotal solutions are on time and on budget. The surety bonds are issued by several leading insurance companies and are based on the risk mitigation principles used successfully in the insurance industry for more than a century

Charitableway Chooses BroadVision
BroadVision, Inc. announced that Charitableway, an Internet company that raises funds for and provides information about nonprofit organizations, is using BroadVision One-To-One Commerce(TM) to streamline the charitable contribution process. Powered by BroadVision's end-to-end solution, Charitableway is linking potential donors to a virtual cornucopia of different charities, while simultaneously exposing these charities to Internet audiences eager to make contributions.

Tally Systems Gives Microsoft Solution Providers A Jump Start
Tally Systems Corp. announced a new professional service offering for the more than 15,500 Microsoft Certified Solution Providers (MCSPs) worldwide, called MCSP Jump Start, focused on providing extensive alerting and reporting capabilities for Microsoft Exchange environments. Built around Tally Systems Veranda for Microsoft Exchange and MailCheck tools, the new program is aimed at increasing messaging service business by assisting MCSPs improve the reliability of their client's Exchange enterprises.

Quintus Introduces WebCenter 2.4
Quintus introduced Quintus WebCenter(TM) 2.4, a set of software for integrating email, voice, self-help, and live help (including Web chat and real-time agent/customer collaboration), allowing agents to serve customers using the most appropriate means of communication. WebCenter 2.4 includes integrated callback, live help, an email response management system and proactive escalation.

RealMarket Live!  New Topic Every Week

eBusiness or eLimination Speaker: David Fowler, Silknet Software Listen Now - Ready when you are!

Lexmark Selects Lionbridge to Provide Localization Services
Lionbridge Technologies, Inc. announced that it has been selected by Lexmark International, Inc., a developer of printing solutions and products, to provide product localization services in 20 languages for Lexmark's Consumer Printer Division. More than 50 percent of Lexmark's business is generated outside of the United States and Lexmark is constantly looking for ways to continue to improve and respond to the needs of its customers. Offering localized versions of our products supports that mission and aims to help them ensure a higher quality of service to our customers worldwide.

Onyx Software & Cap Gemini Announce Alliance
Onyx Software Corporation and Cap Gemini announced a regional alliance to deliver Web-based customer relationship management and e-services solutions to financial services companies in the Asia-Pacific region. Cap Gemini will resell and implement Onyx software throughout the Asia-Pacific region.

eGain and Blue Martini Team Up
eGain Communications and Blue Martini Software announced that they have joined forces to offer eCommerce companies a solution that integrates eGain Mail with Blue Martini's E-Merchandising System. eGain's Commerce Bridge pulls transaction data and other information from Blue Martini's E-Merchandising System into eGain Mail -- giving customer representatives a 360 degree view of the customer. The Commerce Bridge also provides eGain Mail customer profile and history information on-demand to Blue Martini.

Biztravel.com Selects eShare Technologies
eShare Technologies announced that Biztravel.com, a business travel-focused division of Rosenbluth Interactive, has selected eShare's NetAgent solution to provide real-time online customer service on its web site. Biztravel.com selected NetAgent to instant messaging, e-mail correspondence and live chats with agents.

Foresight Partners With SalesLogix to Offer Solutions for Mid-Sized Businesses
Foresight Solutions, Inc. announced it has become a business partner with Scottsdale, Ariz.-based SalesLogix Corporation. The agreement will enable Foresight to sell and install SalesLogix customer relationship management (CRM) software and related SalesLogix solutions.

Unisys Teams With Genesys to Assist Webbank Direct
Unisys Corporation and Genesys Telecommunications Laboratories Inc. announced that 1st Webbank Direct, an Internet initiative operating as a division of Sovereign Bank, has selected Unisys and Genesys to provide an integrated e-business solution. The solution will include a Web-enabled contact center, computer telephony integration (CTI) capabilities, training, and testing services. Unisys will furnish the proactive sales and service component of FBA Navigator, a Unisys e-@ction Banking Solution. This application will facilitate customer contact via the Internet and the contact center, and will be integrated with Genesys interaction management and CTI software, including its Internet Suite.

Servigistics Parts Planning Software to be Used by Subaru
Servigistics announced the deployment of Servigistics inventory planning and forecasting software at Subaru of New England, which stocks and distributes over 8,600 service parts to 60 Subaru dealers in New England. Servigistics was successfully implemented in only 4 weeks and integrated to Subaru's existing NT-based ERP system. The software will facilitate Subaru's parts planning both internally and externally, giving dealers access to the system via the Internet and enabling them to remotely approve recommended replenishment levels.

Peregrine Signs E-Procurement Solution Providers
Peregrine Systems, Inc. announced it has signed agreements with Arthur Andersen, LLP; KPMG; IBM Global Services, ENTEX Information Services; and TAM, Inc. to provide consulting and implementation services for its Get.Resources! e-Procurement application. Get.Resources!, an application in Peregrine Systems Get.It! employee self-service solution suite for company intranets, is designed to improve employee productivity and reduce operating expenses.

Firstwave Partners with ERP Software Vendor
Firstwave Technologies, Inc. announced a partnership with Intuitive Manufacturing Systems, Inc. (IMS), developer of MRP9000; Enterprise Resource Planning (ERP) software for manufacturers. IMS will integrate and resell Firstwave's web-based suite of relationship management applications through its worldwide distributor network, providing customers with an extension to MRP9000. Additionally, IMS will implement the web-based application suite for its internal use.