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RealMarket	194.95	2.52%
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Dow Jones	11,068.10	-0.35%
Nasdaq	3,586.08	-0.02%
S&P500	1,403.88	-0.38%
APAC Tel	7 3/16	- 1/8
Applix	21 9/16	- 1/16
Aspect Tel	40 3/8	1 11/16
Astea	5	5/8
Broadbase	95 7/16	13/16
Calico	60 7/8	-1 1/4
Clarify	105 3/4	-1 1/4
Convergys	30 1/2	15/16
Davox	21 13/16	1/16
eGain	57 3/4	7 3/8
EIS Intl	4 3/8	- 9/32
Epiphany	183 7/8	16 7/8
eShare	9 7/16	- 7/16
Genesys	52 1/4	- 5/8
ICT Group	11	- 1/2
IMA	3 1/2	- 1/16
Inference	6 3/16	11/16
Inter-Intel	26 1/4	- 1/2
InterVoice	15 3/8	1/8
Kana	171	11
Mustang	11 1/8	- 1/4
Onyx	35 15/16	1 3/4
Pegasystems	10 1/8	9/16
Peregrine	89 1/2	- 5/8
Pivotal	59	3
Precision	23 3/4	1 5/8
Primus	51	1 3/4
Remedy	45	3 1/2
SalesLogix	41 1/8	1 1/4
Siebel	75 7/16	-1 5/16
Silknet	105 1/8	1/2
SITEL	6 15/16	0
Sykes	48 5/8	6 3/16
Syntellect	3 1/8	3/8
Teletech	23	5/8
Vantive	16 5/16	- 1/8
West Tel	18 1/4	3/8
As of close 12/8/99

How to: Replace a work center in SAP's R/3 (4.0)
 

HDI Tip of the Day
“Make proactive calls: Like Clara Stata [Supervisor of Support Technologies Group, Bentley Systems], Tracy Faleide of Great Plains Software tried to promote her company’s support site with newsletter articles and e-mail campaigns—with limited results. “Most recently, we started just calling everybody. Good old-fashioned pick-up-the-phone-and-talk-to-someone-in-person. And that’s what we’re finding to be most effective.”” – The Year’s Ten Best Web Support Sites, produced by Soft?letter & The Association of Support Professionals

 

Today's News

HomeSpace Services Chooses Silknet
Silknet Software, Inc. announced that HomeSpace Inc., the Internet company that acts as the consumer's advocate throughout the home ownership process, has purchased Silknet eBusiness System™ and Silknet eService™ to handle both their B2B and B2C e-business requirements. Silknet's technology will enable HomeSpace to match its customers with appropriate real estate agents and relocation services, and allow customers to track and manage their individual portfolios on-line. (Read More)

everdream Selects Support.com
everdream Corporation announced a partnership with Support.com to enable real-time around-the-clock support for everdream's customers. Under the agreement, everdream's Internet-based subscription computing service will use Support.com's technology to automate its technical support process. By offering a complete, end-to-end outsourced computing solution, everdream hopes to reduce and control costs while eliminating the need for up-front capital expenditures and dedicated in-house IT resources. (Read More)

Novell CIO Joins Remedy Board
Remedy Corp. announced that Sheri Anderson, senior vice president and chief information officer for Novell, Inc., has joined Remedy’s board of directors. Anderson oversees Novell’s worldwide information systems. Anderson previously managed systems engineering projects for Charles Schwab, Wells Fargo Bank and Electronic Data Systems. (Read More)

Peregrine Systems Announces Employee Self-Service Solution
Peregrine Systems, Inc. announced its Get.It! solution suite for company intranets. The Get.It! solution offers employee self-service applications designed to improve employee productivity and reduce operating expenses. Get.Resources!, the first application in this solution suite, transcends the boundaries of the traditional procurement process by allowing organizations to evaluate total lifecycle costs, not just initial purchase price, of their assets. Using a web interface, employees can buy, lease, or take from existing stock the resources or services they need to get their job done.

RealMarket Live!  New Topic Every Week

Frontoffice Application Looking for Backoffice Data: I Know You're Out There Speaker: Cassandra Millhouse, Ovum Ltd. Listen Now - Ready when you are!

E.piphany E.4 Chosen by Network Appliance
E.piphany, Inc. announced that Network Appliance, Inc. has selected the E.piphany E.4(TM) Reporting & Analysis solution. Network Appliance(TM) will deploy the E.piphany E.4 System for customer analysis, to identify and prioritize marketing opportunities and to facilitate more effective communication with prospects and customers.

Bank United Deploys Media-Blending On Aspect
Aspect Communications announced that Bank United Corporation has deployed the Aspect® Multimedia application for the Aspect Customer Relationship Portal. This media-blending portal application unifies customer interaction across phone, e-mail, fax and the Web. Bank United, the largest financial institution headquartered in Texas, selected the Aspect Portal's Multimedia application to integrate and expand its customer relationship management (CRM) and e-commerce capabilities, providing its customers with service and support through numerous contact media.

Brightware and Petersons Launch eCustomer Assistance
Brightware, announced that Peterson's, a division of Thomson Learning has deployed the Brightware AdviceTM software application as the foundation for its Personal Counselor. Personal Counselor is available exclusively at CollegeQuestSM, Peterson's site for college-bound students and their families which provides a solution for each step of the college decision process. Personal Counselor is an intuitive search tool that returns a personal ranking of schools based on a student's response to a series of interest-specific questions.

Firstwave Partners with Intellectual Capital ASP
FirstwaveTechnologies, Inc. announced a partnership with Receptive Marketing, Inc., a provider of consulting and decision support to marketing and sales management teams. Receptive Marketing will utilize Firstwave’s web-based marketing application, hosted off-site, allowing them to remotely orchestrate the direct marketing campaigns of their clients. Receptive Marketing has chosen the Application Service Provider (ASP) model for Firstwave’s marketing application because it allows Receptive to focus on the front-end marketing services for their clients without consuming their or their clients’ limited Information Technology resources.

Exchange Applications Announces Development with PricewaterhouseCoopers
Exchange Applications, Inc. (and PricewaterhouseCoopers announced that they are co-developing interfaces that link Exchange's new neXtricity software to customer-facing applications from vendors such as Siebel Systems and Broadvision. neXtricity is a multi-channel decisioning software for eCustomer Relationship Management. The neXtricity links that PricewaterhouseCoopers is co-creating, known as Application Program Interfaces or APIs, will enable companies to gain a view of customer activity across all channels, and leverage that information to make customer communications decisions in real-time.

Communications & Commerce Selects Blue Pumpkin
Blue Pumpkin Software announced that Communications & Commerce has selected its PrimeTime forecasting and scheduling software to automate workforce management and improve service levels at their two call center locations. Communications & Commerce, an outsource provider of customer care services for various Fortune 500 companies, has 875 agents supporting all types of communications, including phone, IVR (interactive voice response), fax, email and Internet. In one week’s time, the two call centers average a total of 100,000 communication requests.

InterVoice-Brite Call Automation Technology Integrated with Corillian Internet Bill Payment
InterVoice-Brite, Inc. announced a bill payment application interface agreement with eFinance solution provider, Corillian Corporation. The agreement calls for a shared interface that integrates InterVoice-Brite interactive voice response and Corillian Internet-based technology to give customers more flexibility when deploying bill payment solutions.

Servigistics Secures New Investment
Servigistics, a provider of planning and logistics solutions for service parts management, announced the completion of a round of equity financing from private investors in the Atlanta area. Servigistics sold over 2 ½ million shares of common stock in this financing.