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How to: Create a batch search strategy in SAP's R/3 (4.0B)
 

HDI Tip of the Day
“Hammer the message home: When Bentley launched its Select Online support site, Carla Stata [Supervisor of Support Technologies Group, Bentley Systems] recalls, “we sent out press releases, wrote articles in our newspapers, did surveys, went to trade shows—and still you can find Bentley users who haven’t heard of Select Online.” In the end, she says, the most effective advertising was “right in your own backyard”—Bentley’s own telephone support reps. “They really needed to be the ones to ask people if they’d ever visited our Web site and did they know there’s a tech note up there that deals with this very question.”” – The Year’s Ten Best Web Support Sites, produced by Soft?letter & The Association of Support Professionals

 

Today's News

SalesLogix Announces Interact.com
SalesLogix announced the initial phase of its launch of Interact.com, a new Business-to-Business (B2B) ``Interactive Application Service'' for the Sales Community. Interact.com hopes to meet the needs of a large and growing community of mobile sales professionals, small businesses, and medium to large enterprises for leveraging relevant Web-based content, commerce and community services within the context of their existing sales automation, e-business, and CRM applications. Focused initially on ACT! and SalesLogix customers, Interact.com will provide a Web-based infrastructure for the delivery of e-commerce services from providers such as Vignette, infoUSA, Glyphica, MarketFirst, and i-tinerary.com to speed all key aspects of selling in the Internet age. (Read More)

STAR Awards Recognize Customer Service Excellence
Chosen as the best in what they do, fifteen companies delivering technical support for software customers were recognized at an annual gathering of their peers. Software Support Professionals Association (SSPA) announced winners of the 10th annual STAR Awards from the Horizons 2000 conference. STAR stands for Software Technical Assistance Recognition for outstanding accomplishments and superior performance in the delivery of technical support to external customers. (Read More)

New This Week From Help Desk Online
Noel Bruton takes issue with the questionable use of the term "Best Practice"; Jay Trudeau outlines an emergency response plan for dealing with virus attacks; and Mike Maples presents "A Support Model for the New Age of IT". (Read More)

Saratoga Systems Unveils Avenue” MutualFund
Saratoga Systems, Inc. unveiled Avenue MutualFund a Customer Relationship Management solution designed specifically for the mutual fund industry. Avenue MutualFund combines best-practice business processes and industry-specific content with Saratoga's CRM software suite to help financial organizations improve customer satisfaction, reduce the cost of customer acquisition, increase customer retention, close more sales, and subsequently increase revenue.

RealMarket Live!  New Topic Every Week

Frontoffice Application Looking for Backoffice Data: I Know You're Out There Speaker: Cassandra Millhouse, Ovum Ltd. Listen Now - Ready when you are!

Exchange Applications Introduces Planning Tool for eCRM
Exchange Applications, Inc. introduced Campaign Optimizer™, an add-on module to the company's VALEX™ emarketing software at the NCDM conference in Orlando. Campaign Optimizer solves a difficult quantitative problem introduced by eCRM: factoring dozens of variables and constraints to identify the most profitable combinations of offers and channels for their target customer segments. Exchange Applications believes that this important tool is the key to improving the relevance and ROI of a company's customer communications.

Peregrine Systems(R) InfraCenter(TM) Offers Knowledge Management Option
Peregrine Systems, Inc. announced the immediate availability of a new knowledge management option that empowers end users of Peregrine Systems InfraCenter for Workgroups to resolve their own support issues. The new option is powered by Knowlix iKnowWeb(TM) and iKnowAuthor(TM) software from Peregrine Systems along with ServiceWare Knowledge-Pak content for a solution for reducing help desk calls. The knowledge management option works out of the box to deliver customized answers to support problems directly to the desktops of end users through an easy to use Web interface.

Remedy Skilled Professional Program Announced
Remedy® Corp. announced the Remedy Skilled Professional(TM) program for customer training in developing Action Request System® (AR System®) applications. The Remedy Skilled Professional program gives students a learning path of advanced developer courses, offering the opportunity to exchange technical information with senior-level Remedy Engineers and helping them create a valuable network of Remedy developer peers.

Pivotal to Acquire French Distributor of CRM Solutions
Pivotal Corporation announced that the company will acquire Transitif S.A. - a French distributor of customer relationship management (CRM) solutions. As a premier Pivotal partner since 1998, Transitif has established a network of ten systems integrators across France which deploy Pivotal solutions. In particular, the company has formed a close alliance with KPMG. Transitif has been responsible for localizing Pivotal's solutions for the French market.

ESupportNow Powers Shopnow.com Online Personal Shoppers
Just in time for the holiday shopping season, eSupportNow announces a new partnership with ShopNow.com Inc. ShopNow.com, a business-to-business and business-to-consumer e-commerce company, launched its Gift Center across the ShopNow Network of sites. eSupportNow’s NowReps will power the Gift Center’s Personal Shopper service.

Outlaw Technologies Completes First Round Financing
Outlaw Technologies announced it has completed its first round financing from Colorado Venture Management Equity Fund V. CVM Equity Funds is a seed and start-up stage equity investment firm with offices in Boulder Colorado and Albuquerque, New Mexico.

Applix Announces Its First Annual Users Conference
Applix, Inc. announced the launch of its first annual, combined users conference called ApplixWorld 2000. More than 500 customers from across the globe are anticipated to attend the conference scheduled for May 23 - 26, 2000 at the Boston Sheraton Hotel & Conference Center in downtown Boston, MA. The Conference will focus on Applix's Front Office Business Applications including iEnterprise, iTM1 and iHelpDesk.