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RealMarket	187.47	3.22%
Stock Index:	Tell me more
Dow Jones	11,225.00	-0.54%
Nasdaq	3,546.01	0.72%
S&P500	1,423.34	-0.69%
APAC Tel	7	1/4
Applix	18 3/16	3/4
Aspect Tel	40	2 3/8
Astea	4 1/2	1/8
Broadbase	85 7/8	- 5/8
Calico	63 7/8	2 11/16
Clarify	106 5/32	4 25/32
Convergys	30	1 3/16
Davox	23 5/16	- 11/16
eGain	48 1/4	4 1/2
EIS Intl	4 25/32	5/32
Epiphany	157 11/16	-1 13/16
eShare	8	- 3/4
Genesys	52 5/8	1/8
ICT Group	11 1/2	1 3/8
IMA	3 5/8	- 1/8
Inference	5 3/8	3/4
Inter-Intel	26	- 7/8
InterVoice	14 3/4	- 3/4
Kana	165	-2 7/8
Mustang	11 5/16	- 1/16
Onyx	32 3/4	-1 3/4
Pegasystems	9 3/4	17/32
Peregrine	91 3/4	10 3/4
Pivotal	50 1/8	10 1/8
Precision	22 3/4	1 1/2
Primus	49 9/16	1 9/16
Remedy	42 13/16	1 3/16
SalesLogix	32 1/8	2 13/16
Siebel	74 11/16	1 11/16
Silknet	93 1/8	- 3/4
SITEL	6 15/16	1/16
Sykes	44 11/16	1 1/16
Syntellect	2 5/8	3/16
Teletech	22 3/4	- 1/4
Vantive	17 1/16	3/8
West Tel	18	1
As of close 12/6/99

Regenerating table of contents deletes formatting in Corel WordPerfect 8.0.
 

HDI Tip of the Day
“Tech support isn’t usually a service that software companies like to promote. But Web support is different: Inviting customers to visit a Web support site can produce very substantial savings by reducing telephone call volume (and, incidentally, by increasing customer satisfaction).” – The Year’s Ten Best Web Support Sites, produced by Soft?letter & The Association of Support Professionals

 

Today's News

SalesLogix to Acquire ACT!
SalesLogix Corporation announced it has signed a definitive agreement to acquire ACT! from Symantec Corporation. The transaction will add an immediate estimated customer base of three million ACT! users. The acquisition of ACT! is the latest move in SalesLogix' strategy to create Internet-based sales automation solutions that leverage e-business applications with content, commerce and community-building Web services. (Read More)

Kana Broadens Its Online Customer Communications Platform
Kana Communications, Inc. introduced two new products to Kana 4, An online customer communications platform for marketing, sales and service. The additions to Kana's product suite were added through the acquisitions of Business Evolution, Inc. (Kana Realtime) and NetDialog, Inc. (Kana Assist). (Read More)

Eddie Bauer Delivers Service With an E-Smile
Specialty retailer Eddie Bauer(R) brings service with an e-smile to the Web this holiday season with its new "Ask Eddie" online customer service program Eddie Bauer announced that it has selected Servicesoft Technologies' eCenter(TM) solution suite to deliver customer service on the Web, meeting online holiday shoppers' demand for real-time service. Using Servicesoft-powered "Ask Eddie," customers can research information on their own, request and receive e-mail information promptly, or chat live with a customer satisfaction associate. (Read More)

Web-Merchants Implement k-Commerce Sales
Inference Corporation announced that Andalay.com and GUILD.com are among the first wave of Web merchants who have selected Inference's k-Commerce(tm) Sales platform for Web-direct selling. k-Commerce Sales will allow these merchants to learn about their customers -- and match customer needs and interests with tailored offers and custom content, turning their Web sites into personalized sales channels. (Read More)

RealMarket Live!  New Topic Every Week

Frontoffice Application Looking for Backoffice Data: I Know You're Out There Speaker: Cassandra Millhouse, Ovum Ltd. Listen Now - Ready when you are!

SalesLogix Announces New Multi-Brand E-Business Strategy
SalesLogix Corporation announced five new e-business initiatives geared to expand its share of the CRM marketplace. These initiatives are: 1) the launch of Interact.com; 2) Partnerships with 16 e-commerce providers; 3) An agreement to acquire ACT! ; 4) Internet Activator for ACT! 2000 users that integrates Interact.com e-services directly inside the ACT! Application, and; 5) plans to develop new Internet Activators for major segments of the sales community. (Read More)

Primus eService Software Powers SGI Support Strategy
Primus announced that SGI has selected Primus software to provide eService to its customers and customer service organization. SGI will use Primus products to develop a problem resolution database that customer service technicians can share internally and provide self-service capabilities for customers via the company's extranet.

salesforce.com Launches Pilot Program with Excite@Home, W.L. Gore, Hoover
salesforce.com, launches its Pilot Program with more than 30 customers and 400 users for its Internet-based service. Excite@Home, W.L. Gore and Associates, Hoover's Inc, Blue Martini Software, iSyndicate, ZDNet Group and DigitalWork.com are among the companies that have joined this Pilot Program for managing sales force contacts, accounts, opportunities, forecasts and reports in real time using the Internet.

ServicePlus Announces E-Service
ServicePlus Corporation announced the availability of e-service, an Internet portal solution that allows companies to expand the reach of their customer support strategies. Once logged into the system, e-service allows users to perform a variety of support activities in real time. This includes requesting service, querying information about current and historical service activity, obtaining details about their equipment, and checking retail prices and availability from the company's inventory.

Unica Debuts Unica IMPACT! Version 2.0
Unica announced at the National Center for Database Marketing (NCDM) conference, a new version of its flagship UNICA IMPACT! ™ predictive campaign management software and two additions to its EMA product suite, UNICA eCHANNEL!™ and UNICA PERSPECTIVE!™. UNICA IMPACT! 2.0 comprises several enhanced features that enable marketers to more efficiently plan, build and implement multi-tiered, multi-channel marketing campaigns for Internet, telemarketing, catalog and other direct channels.

eGain Helps LookSmart Respond to Customer Emails
eGain Communications announced that LookSmart, an online navigation service, has deployed eGain's email management system -- eGain Mail -- to deliver personalized responses to large volumes of customer emails. Now in full use, eGain Mail has cut LookSmart's average response time from over five days to less than a day. As LookSmart expands into different parts of the world -- Australia, Netherlands, United Kingdom, and Canada -- eGain's Web-based solutionS will allow its geographically dispersed customer representatives to work with the system from anywhere, anytime.