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RealMarket	181.61	1.61%
Stock Index:	Tell me more
Dow Jones	11,286.10	2.24%
Nasdaq	3,520.63	1.97%
S&P500	1,433.30	1.72%
APAC Tel	6 3/4	3/16
Applix	17 7/16	-1 1/16
Aspect Tel	37 5/8	- 1/16
Astea	4 3/8	- 5/16
Broadbase	86 1/2	1 1/2
Calico	61 3/16	- 13/16
Clarify	101 3/8	4
Convergys	28 13/16	1 15/16
Davox	24	6 5/8
eGain	43 3/4	-2 7/8
EIS Intl	4 5/8	1/4
Epiphany	159 1/2	-3 3/4
eShare	8 3/4	- 5/8
Genesys	52 1/2	1/2
ICT Group	10 1/8	-1 1/8
IMA	3 3/4	- 1/8
Inference	4 5/8	3/8
Inter-Intel	26 7/8	-1 1/4
InterVoice	15 1/2	9/16
Kana	167 7/8	-4 5/8
Mustang	11 3/8	7/16
Onyx	34 1/2	1/4
Pegasystems	9 7/32	- 17/32
Peregrine	81	5 3/16
Pivotal	40	-1 1/2
Precision	21 1/4	5/16
Primus	48	3 1/4
Remedy	41 5/8	1 7/8
SalesLogix	29 5/16	5/16
Siebel	73	2 3/8
Silknet	93 7/8	-2 5/8
SITEL	6 7/8	- 3/8
Sykes	43 5/8	1/8
Syntellect	2 7/16	0
Teletech	23	1/16
Vantive	16 11/16	7/8
West Tel	17	- 1/2
As of close 12/3/99

How to: Display information about your User ID in Lotus Notes 5.x.
 

HDI Tip of the Day
“The most basic Web support site is probably just a list of “Frequently Asked Questions” and a searchable version of the same knowledgebase that support reps are using. But there are several other features that help lure the customers to a site. [This four of four tips that discuss some of these features.] CD-ROM versions: “We find that a lot of our users don’t have web access,” says Bentley’s Carla Stata. Her solution: a quarterly CD-ROM “snapshot” of the support web site, which Bentley distributes to its premium support customers. “Our resellers also like the CD because it gives them a way of transporting our information to user sites that may not have Internet access.”” – The Year’s Ten Best Web Support Sites, produced by Soft?letter & The Association of Support Professionals

 

Today's News

ShopNow.com Launches Live Chat with Santa’s Elves
SpeedyClick.com, an interactive entertainment site and division of ShopNow.com Inc. launched “Chat Live With Santa’s Elves”. During individualized live chats, Elves help shoppers find gifts online and answer children’s Christmas questions ranging from the latest toys to the weather at the North Pole. Visitors choose an elf for their chat based on various pictures and personality descriptions - from an opera-loving prankster named Figlette, to Bertrum, Santa’s favorite programmer elf and video game connoisseur. Once an elf is selected, visitors type their questions and receive real-time replies.

Royalblue Provides Support for Sabre
royalblue technologies announced a $325K royalblue SupportCenter contract for Sabre, the provider of information technology solutions for the travel industry. royalblue SupportCenter provides the Sabre Pan-European call center operation with a web-enabled call management solution. The system will deal with technical enquiries from its client base.

European Online Auction Community QXL.com Chooses Kana
Kana Communications, Inc. announced that the pan European online auction company QXL.com is the latest customer using Kana Response. QXL.com was established to offer customers an automated Online Auction Service where they could buy or sell a wide range of goods and services, ranging from Fine Art to consumer electronics. QXL.com receives more than 3,000 e-mails a day in five different languages.

GoldMine Software Acquires of Salesware
GoldMine Software Corp. announced the intent to acquire SalesWare Corp., developer of Vital Signs(TM), a solution for advanced opportunity management. The acquisition will provide GoldMine with the expertise of SaleWare's principals, and GoldMine(R) FrontOffice 2000(TM) users with a sales process management application, bolstering the power of the solution.

RealMarket Live!  New Topic Every Week

Frontoffice Application Looking for Backoffice Data: I Know You're Out There Speaker: Cassandra Millhouse, Ovum Ltd. Listen Now - Ready when you are!

RightNow Technologies to Hold User Conference
RightNow Technologies announced its next user conference will take place January 13-16, 2000 in Bozeman, Montana. The event, which features several noted industry experts, is themed ‘Web-based customer relationship management (CRM) for the new millennium.’ Featured speakers include Christopher Hoffman, worldwide director of software services research at IDC (International Data Corp); Lucas Jenson, marketing strategy and research manager at Ben & Jerry’s Homemade Ice Cream; Chris Devou, service planning and development manager at Adaptec; and Mike Regan, senior global e-marketing manager at Specialized Bicycles. (Read More)

ON!contact Software Teams with IBM Global Financing
ON!contact Software Corporation, a provider of customer relationship management solutions for mid-market companies, and IBM Global Financing have formed an alliance to deliver financing and flexible payment plans for the Client Management Software (CMS) application suite from ON!contact Software. The alliance with IBM Global Financing gives new and existing ON!contact Software customers the option to finance the software, hardware, training and support costs associated with implementing CMS.

Motive Names One of Computerworld 100 Emerging Companies
Motive Communications, Inc. announced that Computerworld recently selected the company as one of its 100 emerging companies to watch in 2000. Computerworld, developed the emerging company list to help IT departments sort through the mass of start-ups and identify companies that are leaders in key technology areas. The publication's editors and a panel of industry influencers and experts reviewed nominations from 560 companies, narrowed the list to a set of finalists, and then selected the top 100. (Read More)

SalesLogix Founder Named One of the Ten Most Influential CRM People
SalesLogix Corporation announced that Pat Sullivan, President and CEO, has been named one of the 10 Most Influential People in Customer Relationship Management by Sales & Marketing Automation magazine. Noting that Sullivan “gets the credit for inventing—or certainly popularizing—contact management software,” Sales & Marketing Automation recounts how Sullivan’s Contact Software International product, ACT!, rose to preeminence as salespeople’s favorite contact management software. (Read More)

Unica Expands Senior Management Team
Unica, announced a company expansion that includes two new senior management executives and the doubling of office space in its Lincoln, Mass. location. Carol Meyers has been appointed Unica's vice president of Marketing and Eric Schnadig as vice president of Sales.