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Stock Index
RealMarket	178.73	6.72%
Stock Index:	Tell me more
Dow Jones	11,039.00	0.37%
Nasdaq	3,452.76	2.95%
S&P500	1,409.04	0.81%
APAC Tel	6 9/16	7/16
Applix	18 1/2	- 1/4
Aspect Tel	37 11/16	3 11/16
Astea	4 11/16	15/32
Broadbase	85	3 7/8
Calico	62	-1 1/2
Clarify	97 3/8	2 7/16
Convergys	26 7/8	1 5/8
Davox	17 3/8	1/4
eGain	46 5/8	5 1/4
EIS Intl	4 3/8	0
Epiphany	163 1/4	13 3/8
eShare	9 3/8	1/4
Genesys	52	1/8
ICT Group	11 1/4	- 1/4
IMA	3 7/8	- 1/8
Inference	4 1/4	- 1/8
Inter-Intel	28 1/8	1/2
InterVoice	14 15/16	0
Kana	172 1/2	26 3/4
Mustang	10 15/16	1/16
Onyx	34 1/4	1 1/4
Pegasystems	9 3/4	2 5/16
Peregrine	75 13/16	9 15/16
Pivotal	41 1/2	3/4
Precision	20 15/16	1/16
Primus	44 3/4	1 1/4
Remedy	39 3/4	3 7/8
SalesLogix	29	3/8
Siebel	70 5/8	2 1/4
Silknet	96 1/2	8 5/16
SITEL	7 1/4	1 1/4
Sykes	43 1/2	2
Syntellect	2 7/16	0
Teletech	22 15/16	1 7/16
Vantive	15 13/16	7/16
West Tel	17 1/2	5/8
As of close 12/2/99

How to: Add a page transition to a Web page in FrontPage 2000.
 

HDI Tip of the Day
“The most basic Web support site is probably just a list of “Frequently Asked Questions” and a searchable version of the same knowledgebase that support reps are using. But there are several other features that help lure the customers to a site. [This three of four tips that discuss some of these features.] Tips and tricks: Paul Simpson of Trellix says one of his most popular features is a “Tips of the Day” e-mail service that lets him keep Trellix support “in front of everybody’s face.” Currently, 15% of Trellix customers have asked to receive daily or weekly e-mail tips—“and it just keeps going up and up.”” – The Year’s Ten Best Web Support Sites, produced by Soft?letter & The Association of Support Professionals

 

Today's News

RedEnvelope Gifts Online Enhances its Customer Service
RedEnvelope Gifts Online and FaceTime Communications announced that RedEnvelope has implemented the FaceTime communications platform to add person-to-person, real-time customer care, and address customer needs ranging from inventory availability to gift choices. RedEnvelope, an online gift site entering its third holiday season, has made a commitment to customer service with real-time inventory and ease of gift search by lifestyle, gift occasion, recipient and price.

Espanol.com Ushers in Holiday Shopping with Multi-Channel, Bilingual Customer Service
Español.com has partnered with eSupportNow to create the online superstore’s Instant Response Center – an automated, bilingual customer service system designed to enhance and simplify e-shoppers’ experience at Español.com. Staffed by Español.com’s and eSupportNow’s highly trained, bilingual and bicultural professionals, also called NowReps, the Instant Response Center consists of a complete web-and-telephony-based solution that provides both customer service, up-to-the-minute information on order status and sales inquiries, personalized product recommendations, as well as technical and navigational assistance.

Wind2 Software Selects Pivotal for Self-Service Web Site
Pivotal Corporation announced that Wind2 Software, Inc., a maker of financial management systems for project-centric firms, has implemented Pivotal eRelationship across the company's sales, marketing, research and development, shipping, accounting, and customer support departments. Wind2 has implemented the Pivotal eRelationship CustomerHub solution to create a 24x7 self-service Web site that is integrated with the activities of the entire organization.

Peregrine Systems(R) Provides United Airlines With Fleet Management Solution
Peregrine Systems, Inc. announced United Airlines purchased FleetAnywhere software system for implementation in 39 locations worldwide. FleetAnywhere is a fleet management software system developed specifically to manage and track maintenance for fleets of cars, trucks, buses and other transportation assets within large organizations. FleetAnywhere enables organizations to capture and analyze all costs associated with owning and operating a fleet of vehicles, including equipment tracking, work order processing, preventive maintenance scheduling, parts and fuel inventory and vehicle component warranty costs.

RealMarket Live!  New Topic Every Week

Frontoffice Application Looking for Backoffice Data: I Know You're Out There Speaker: Cassandra Millhouse, Ovum Ltd. Listen Now - Ready when you are!

Active Software Provides Integration Platform for Exchange Applications
Active Software, Inc. announced that Exchange Applications, Inc. has selected Active Software's ActiveWorks(TM) Integration System as the core integration platform for its new software and services suite, neXtricity(TM). Leveraging the communications capabilities of the Internet, neXtricity is a real-time, multi-channel decisioning software for enterprise Customer Relationship Management (eCRM).

Firstwave Releases ASP Optimized Architecture
Firstwave Technologies, Inc. announced the release of service bureau capabilities that allow for multiple companies to share the same software application on a shared, single server. This new architecture represents Firstwave continuec focus on developing its Applications Service Provider (ASP) strategy. Current ASP partners, including Comstar.net, will offer Firstwave's web-based suite of applications including marketing, sales and support as a remotely hosted application.

Calico Targets Digital Market Makers with eSales.com
In response to growing demand among business-to-business customers and emerging net market makers, Calico Commerce Inc. announced Calico eSales.com. Designed to connect buyers and sellers via the Internet, Calico eSales.com provides the enabling technology to power digital markets. eSales.com provides a one-stop-shop for companies needing to create a compelling community experience.

Precision Response Turns to Cisco
Cisco Systems, Inc. announced that Precision Response Corporation is using Cisco's Web collaboration software to provide real-time, live customer support for customer's of its prcnetcare.com(SM) subsidiary. Using Cisco Collaboration Server and Cisco Media Blender, PRC's prcnetcare.com(SM)'s sales and service professionals answer Web, voice and chat inquiries and assist in the online sales and support process for its customers.

SpeechWorks Creates New Natural Dialog Group
SpeechWorks International, Inc. announced that Roberto Pieraccini, formerly of AT&T, has joined the company to head the new SpeechWorks Natural Dialog Group, a dedicated team of dialog experts whose mission is to facilitate the creation of next-generation, spoken interface telephony systems.