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As of close 11/22/99

How to: Assign a production resources/tools (PRT) to an operation in SAP's R/3 (4.0B).
 

HDI Tip of the Day
Every product will fail sometime. When given a choice between no failures and fast fixes, rational managers should emphasize avoiding any need for maintenance. No need is better than fast fix. – After the Sale: How to Manage Product Service for Customer Satisfaction and Profit, by Joseph D. Patton and William H. Bleuel

 

Today's News

Dans Chocolates Selects Silknets E-business Solutions
Silknet Software, Inc. announced that danschocolates.com, a new on-line chocolate brand, will implement Silknet's e-business solutions to create personalized experiences for Dan's Chocolates' on-line customers. Dan's Chocolates is a former subsidiary of Bluemountain.com. Bluemountain.com was recently purchased by ExciteAtHome. Silknet's Web-based customer service application, Silknet eService(TM), will enable Dan's Chocolates to provide self-service functions for its on-line customers, implement Web-based package and order tracking and build a customer knowledge base. (Read More)

ingredients.com Goes Live With Comprehensive eGain Solutions in Three Weeks
eGain Communications is helping ingredients.com, a newly launched online retailer of bath and beauty products and home accessories, deliver customer communications through personalized email and live interactions. By choosing the hosted option, ingredients.com was able to deploy eGain's customer communications solutions in just a few weeks -- in time for the busy holiday season.

Net.Genesis Announces net.Activator
net.Genesis Corp. unveiled net.Activator, an integration of event-driven technology into an analytical platform. net.Activator is a patent-pending, XML-based extension of the net.Analysis platform that enables e-businesses to leverage e-customer intelligence into marketing action in an automated environment. net.Activator utilizes the e-customer data that has been collected, stored and analyzed by net.Analysis to trigger events-ads, content, mail and e-mail-that enrich one-to-one marketing.

Hyperion to Deliver Packaged CRM Analytics
Hyperion introduced its strategy for the customer relationship management (CRM) analytics market - the fastest growing segment of the overall analytic applications market. Leveraging a Web-based, enterprise-scale analytic platform and alliance partnerships, Hyperion will deliver Hyperion CRM - an integrated suite of Web-based packaged analytic applications that will enable companies to better understand customer relationships, optimize complex customer interactions and maximize customer profitability. Hyperion CRM will help organizations turn the massive amounts of data generated by customer interaction systems into actionable information to improve the effectiveness of customer relationships across traditional and e-marketing channels.

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Compaq and Exchange Applications Forge Partnership
Exchange Applications, Inc. announced a new reseller agreement with Compaq Computer Corporation. Compaq will re-sell Exchange Applications' VALEX™ software to its clients as one of its components within its Marketing Automation for CRM enterprise solutions offering. The companies have already signed one joint customer: Eirecell, Ireland's largest wireless telecommunications provider.

BestSelections.com Selects eShare Technologies
eShare Technologies has partnered with BestSelections.com in which BestSelections.com has chosen eShare's NetAgent solution that allows eBusinesses to communicate with multiple web visitors via e-mail or live interaction. By presenting a diverse range of luxury items and unique merchandise selected from retailers, artisans, and gallery owners, BestSelections.com has created a destination for the discriminating shopper.

Primus eService Software Selected by Domain Pharma
Primus announced that Domain Pharma Corp. has selected Primus software to provide eService to its customers. Domain Pharma, a provider of software for management of clinical trial and regulatory data, will be using Primus products to help resolve customer support issues. Technical support engineers fielding customer service calls will be able to utilize Primus' eService software on the Domain Pharma Web site to search for solutions and customers will have access to self-help on the company's Web site.

BroadVision and Siebel Systems Partner
BroadVision, Inc. and Siebel Systems, Inc. announced an alliance that will integrate BroadVision's personalized e-business applications with Siebel Front Office applications. Through this partnership, BroadVision and Siebel Systems' customers will be able to deploy personalized e-business applications that share customer information with their sales, marketing and customer service information systems.

RightNow Strengthens Management Team
RightNow Technologies announced it has expanded its executive management team with the additions of Thomas Kuegler, formerly of Skyline Network Technologies, as vice president of marketing, Susan Carstensen, formerly of Powerhouse Technologies as CFO and Jim Busse, formerly of Network Associates as director of business development.

Calico Acquires ConnectInc.com
E-commerce software and services provider Calico Commerce Inc. said that it will acquire ConnectInc.com, a provider of business-to-business E- commerce products, for $90 million in stock. Calico plans to integrate technology from ConnectInc.com's MarketStream 2.0 product, including product cataloging, order management, and business to business E-commerce trading, into its eSales product.