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RealMarket	180.05	4.38%
Stock Index:	Tell me more
Dow Jones	11,003.80	-0.29%
Nasdaq	3,369.25	0.66%
S&P500	1,422.00	-0.21%
APAC Tel	4 9/16	1/4
Applix	15 3/16	- 5/8
Aspect Tel	43 5/16	5 11/16
Astea	2 3/4	0
Broadbase	81	12 3/4
Calico	67 3/16	-2 3/8
Clarify	101 5/16	2 11/16
Convergys	26 1/2	1 9/16
Davox	16 7/8	-2 1/8
eGain	41 15/16	3 7/16
EIS Intl	4 1/8	- 9/16
Epiphany	187 3/4	- 1/8
eShare	10 1/2	-1 3/32
Genesys	49 13/16	- 13/16
ICT Group	8 1/8	1/8
IMA	3 5/8	- 7/8
Inference	4 1/2	-1 1/8
Inter-Intel	27 1/4	1 3/8
InterVoice	15 15/16	1 1/16
Kana	159 7/8	15 7/8
Mustang	12 7/16	1 5/16
Onyx	34 17/32	7 17/32
Pegasystems	8 3/8	11/16
Peregrine	64 9/16	2 1/8
Pivotal	49 1/2	5
Precision	18 1/2	1/2
Primus	48	2 1/2
Remedy	38 5/16	2 3/16
SalesLogix	33 1/8	-1 3/8
Siebel	75 1/2	2 7/16
Silknet	91 3/8	-1 1/2
SITEL	6 1/4	1 1/2
Sykes	40 5/8	1 3/16
Syntellect	2 5/16	0
Teletech	21 11/16	7/16
Vantive	16 7/16	-1 13/16
West Tel	15 1/2	1/2
As of close 11/19/99

How to: Create an Excel 2000 PivotTable using Excel data.
 

HDI Tip of the Day
Training is critically important to a service organization. Although training can be expensive in terms of time and money, qualified people are the major masset of a service organization. Service organizations will usually be involved in three main types of training: new hire, advancement training, and management training. – After the Sale: How to Manage Product Service for Customer Satisfaction and Profit, by Joseph D. Patton and William H. Bleuel

 

Today's News

Egain Announces New Commerce 2000 Platform
eGain Communications unveiled the eGain Commerce 2000 Platform, which integrates eGain's suite of eCommerce customer communication solutions - eGain Live (formerly eGain Web Collaboration System), eGain Mail (formerly eGain Email Management System) and eGain Campaign (an outbound marketing system scheduled for release in early 2000). The eGain Commerce 2000 Platform allows for eCommerce customer communications by providing service, sales and marketing departments with a, 360-degree view of all customer communications.

ESP 3.6 Offers New Customer Relationship Management Capabilities
CustomerSoft, Inc. announced the release of version 3.6 of the company’s ESP – Expert Support Program. The ESP v.3.6 upgrade includes a pre-defined, yet customizable, Sales and Marketing Support Mode, along with a Defect Tracking capability and a Customer Relations Support Mode. Each department within an organization can have its own view of customer data, as well as control over how data is displayed and edited.

Interactive Intelligence Announces Korean Localization
Interactive Intelligence, Inc. announced that it had released the Korean version of its interaction management solution, the Enterprise Interaction Center® (EIC) 1.3. EIC 1.2, already translated in Japanese, Korean and Mandarin, is installed at over 300 sites worldwide, with nearly 20 sites in Asia-Pacific.

Onyx Software Joins Cisco Resource Network
Onyx Software Corporation announced that it has joined the Cisco Resource Network which brings Independent Software and Hardware Vendors (ISVs/IHVs), service providers, Value Added Resellers (VARs) and systems integrators together through the Cisco Resource Network, to provide information, tools and resources to help small and medium sized businesses fully participate in the Internet economy.

RealMarket Live!  New Topic Every Week

Open All Night: Web-based Sales and Service Speaker: Peggy Menconi, AMR Listen Now - Ready when you are!

eSupportNow Announces New Chief Technology Officer
eSupportNow announces the addition of Saibal Sen as Vice President and Chief Technology Officer. Sen brings 16 years of strategic technology experience to the eSupportNow team with a focus in customer relationship management.

Finali Completes Financing
Finali Corporation, an online retail customer service outsourcing business, announced that it has completed a $6.25 million first-round venture capital financing from Sequel Venture Partners, Softbank Technology Ventures and Boulder Ventures.

Vantive Announces Special Meeting of Stockolders
The Vantive Corporation announced that its board of directors has declared Wednesday, December 29, 1999 as the date of a special meeting of Vantive's stockholders to consider and vote upon a proposal to approve the Agreement and Plan of Merger, dated October 11, 1999 by and among Vantive, PeopleSoft, Inc. (Nasdaq:PSFT - news), and a wholly-owned subsidiary of PeopleSoft.