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Stock Index
RealMarket	172.49	4.47%
Stock Index:	Tell me more
Dow Jones	11,035.70	1.40%
Nasdaq	3,347.11	2.38%
S&P500	1,424.94	1.01%
APAC Tel	4 5/16	- 1/16
Applix	15 13/16	3/16
Aspect Tel	37 5/8	- 3/8
Astea	2 3/4	0
Broadbase	68 1/4	1 3/4
Calico	69 9/16	2 1/8
Clarify	98 5/8	4 9/16
Convergys	24 15/16	11/16
Davox	19	5/8
eGain	38 1/2	1 1/8
EIS Intl	4 11/16	1/2
Epiphany	187 7/8	35 5/8
eShare	11 19/32	- 5/32
Genesys	50 5/8	3/4
ICT Group	8	0
IMA	4 1/2	1/8
Inference	5 5/8	5/16
Inter-Intel	25 7/8	-1 1/8
InterVoice	14 7/8	1/4
Kana	144	1 1/2
Mustang	11 1/8	3/16
Onyx	27	3/4
Pegasystems	7 11/16	13/32
Peregrine	62 7/16	1 7/16
Pivotal	44 1/2	1
Precision	18	- 3/8
Primus	45 1/2	2 5/8
Remedy	36 1/8	5/8
SalesLogix	34 1/2	- 15/16
Siebel	73 1/16	3 1/16
Silknet	92 7/8	-2 1/8
SITEL	4 3/4	0
Sykes	39 7/16	1 1/4
Syntellect	2 5/16	- 1/16
Teletech	21 1/4	- 1/2
Vantive	18 1/4	3 3/8
West Tel	15	1 1/2
As of close 11/18/99

How to: Filter unwanted e-mail to a specified folder in Outlook 2000.
 

HDI Tip of the Day
More than 70% of the American gross national product and eight out of ten jobs now come from the performance of service rather than from the production of products. – After the Sale: How to Manage Product Service for Customer Satisfaction and Profit, by Joseph D. Patton and William H. Bleuel

 

Today's News

Aspect Expands Customer Relationship Portal
Aspect Communications Corporation, a provider of customer relationship portals, announced Aspect® E-Force Management, a capability under development for managing a company's workforce and resources within its multimedia contact center. Built upon the company's TCS Management Group, Inc., workforce management software, E-Force Management will be an option of the Aspect Customer Relationship Portal.

Broadbase Delivers Closed-Loop Personalization Application for Web, E-mail and Phone Interactions
Broadbase Software, Inc. announced the release of E-Personalize, the latest addition to the company's growing suite of analytic applications. By integrating all customer interactions including the Web, email, and phone using Broadbase E-Personalize, e-marketers get a complete view of what products, content or promotions will interest their customers. E-Personalize then feeds that information seamlessly back into e-commerce, e-service and campaign management systems on a closed loop basis.

Epicor Appoints President and COO
Epicor Software Corporation named Richard 'Rick' Roll as its president and chief operating officer (COO) effective immediately. Roll will have overall responsibility for Epicor's operations including sales, marketing, professional services, customer support, and research and development. (Read More)

Inference Announces Third Quarter Results
Inference Corporation reported that total revenues for the third quarter ended October 31, 1999 were $5.5 million, a 34% decrease from revenues of $8.3 million during the same quarter last year. Loss from operations for the quarter was $4.2 million, compared to operating income of $200,000 in the same quarter last year. (Read More)

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Open All Night: Web-based Sales and Service Speaker: Peggy Menconi, AMR Listen Now - Ready when you are!

Quintus Announces Initial Public Offering
Quintus Corporation announced the initial public offering of 4.5 million shares of common stock at an offering price of $18.00 per share. All of the shares were offered by the company. QNTS closed today at 52 3/16.

Siebel Systems Acquires OnTarget, Inc.
Siebel Systems, Inc. announced an agreement to acquire OnTarget, Inc., a provider of consulting services and training programs for sales and marketing organizations. OnTarget offers training programs and professional services to help clients develop multi-channel sales and marketing strategies, assess their sales organization's effectiveness and design sales strategies and training that will accelerate time-to-market and market penetration.

Pricewaterhouse Coopers and Attune Form Global Alliance
PricewaterhouseCoopers and Attune Inc., a provider of marketing automation software, announced a strategic alliance that will expand the companies' marketing automation and E-Business offerings. As part of this relationship, PricewaterhouseCoopers will be Attune's preferred systems integrator for major client accounts, will offer its clients Attune Marketing(TM), and has made an equity investment in Attune.

Ericsson and Onyx Software Announce Partnership
Onyx Software and Ericsson announced a strategic alliance to bring a customer relationship management (CRM) solution to market that is optimised for wireless, Internet, and call center users. The key offering of Customer Conexions, recently announced by Ericsson Australia, is a convergence of Ericsson's consulting and systems integration expertise, the flexibility of its wireless access technology and the power of mission-critical CRM technologies.

SafeHarbor.com Announces $4.5M Investment
SafeHarbor.com, a provider of Web-based customer relationship management support services, has completed a $4.5M second round of financing including significant investments from Olympic Venture Partners and Silknet Software, Inc., the company announced. The investments will provide SafeHarbor.com with the capital required to expand their Contact Center and their sales and marketing operations.