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RealMarket	165.11	2.07%
Stock Index:	Tell me more
Dow Jones	10,883.00	-0.45%
Nasdaq	3,269.39	-0.72%
S&P500	1,410.71	-0.66%
APAC Tel	4 3/8	1/16
Applix	15 5/8	1 1/4
Aspect Tel	38	4
Astea	2 3/4	1/8
Broadbase	66 1/2	1 1/8
Calico	67 7/16	11/16
Clarify	94 1/16	-2 1/8
Convergys	24 1/4	1 5/8
Davox	18 3/8	7/8
eGain	37 3/8	-2 5/8
EIS Intl	4 3/16	- 1/4
Epiphany	152 1/4	-5 1/2
eShare	11 3/4	1 1/4
Genesys	49 7/8	- 1/4
ICT Group	8	- 1/16
IMA	4 3/8	- 1/16
Inference	5 5/16	- 3/16
Inter-Intel	27	-2 1/4
InterVoice	14 5/8	- 1/8
Kana	142 1/2	-13 1/2
Mustang	10 15/16	-2 1/2
Onyx	26 1/4	-3 1/8
Pegasystems	7 9/32	- 5/32
Peregrine	61	2 15/16
Pivotal	43 1/2	7/8
Precision	18 3/8	4 5/16
Primus	42 7/8	5/8
Remedy	35 1/2	-2 1/4
SalesLogix	35 7/16	- 13/16
Siebel	70	4 1/16
Silknet	95	1/4
SITEL	4 3/4	- 1/16
Sykes	38 3/16	- 5/16
Syntellect	2 3/8	1/4
Teletech	21 3/4	4 7/8
Vantive	14 7/8	5/8
West Tel	13 1/2	- 1/4
As of close 11/17/99

How to: Create multiple page field consolidation range PivotTable in Excel 2000.
 

HDI Tip of the Day
“Is Web-based tech support the silver bullet that finally transforms the terrible economics of PC software support? It’s easy to be skeptical, because so many other breakthrough ideas in support—fee-based plans, new automation technologies, outsourcing—never quite delivered on their promise of huge cost savings. But this time something very real seems to be happening. Given a choice between searching a knowledgebase on the Web or talking to a live technician, customers increasingly seem to prefer the self-help Web approach.” – The Year’s Ten Best Web Support Sites, produced by Soft?letter & The Association of Support Professionals

 

Today's News

ADP Selects SalesLogix to Automate Mobile Sales Force
SalesLogix Corporation, a leading provider of front-office and e-commerce software, announced that ADP, one of the nation’s largest independent computing companies with more than $5.0 billion in revenue and over 450,000 clients, has selected SalesLogix® as its sales automation system for its Emerging Business Services (EBS) sales force of 2100. SalesLogix has been successfully deployed to 1700 individuals with full implementation expected to be complete by year-end. (Read More)

Synchrony Ranks among Top 100 Emerging Companies
Synchrony Communications, Inc., a provider of web-native, remote-hosted relationship management solutions, announced that Computerworld magazine has named Synchrony as one of the top 100 emerging companies to watch in 2000. Computerworld's expert panel of information technology industry influencers selected the 100 finalists. Companies were evaluated on their ability to demonstrate value to the corporate information technology (IT) operations of Fortune 1000 companies, their product innovation and their ability to execute corporate growth strategies. (Read More)

Whittman-Hart, Onyx Software Team
Whittman-Hart, Inc. and Onyx Software Corporation announced an alliance to deliver CRM solutions to middle-market companies. Under this alliance, consultants throughout Whittman-Hart's international branch network will help clients implement and support Onyx Front Office and Onyx Enterprise Portal. Over the past 60 days, the two companies have launched five joint implementation projects.

Oracle Launches Intelligent Webhouse
Oracle Corp. unveiled new products to help ".com" companies and e-businesses analyze and leverage e-commerce data for targeted customer campaigns. The "Intelligent Webhouse" initiative helps companies use online customer interaction data to analyze buying patterns, demographics, preferences and forecasts.

RealMarket Live!  New Topic Every Week

eSupport Success Stories: What's Next for New Age IT Speaker: Mike Maples, Motive Communications Listen Now - Ready when you are!

Remedy Corp. Delivers New Solutions for e-Business Technology Investments
Remedy® Corporation announced a total lifecycle management solution for e-business technology infrastructures. This solution combines the release of Remedy Asset Management™ 4.0 and Remedy Change Management™ 4.0 with the launch of IT Infrastructure Consulting (ITIC) services. This combination allows organizations to optimize the value of their e-business technology investments through the entire asset lifecycle by combining best practice business processes with Remedy's IT management software.

New This Week From Help Desk Online
Kristin Robertson offers some suggestions for an employee development program; Jay Trudeau provides some tips on defending against viruses; and Shaman Software presents a case study on how their reliability solution helped Intuit boost internal productivity. (Read More)

MyHelpdesk.com Part of Excite@Home Support Portal
MyHelpdesk.com, Inc., creator of a Web computer help directory, announced that it is teaming up with Excite@Home to provide its narrowband and broadband customers with easy access to computer productivity and technical support resources on the Internet. The sponsorship deal makes MyHelpdesk.com(TM), the Computer Help Center(TM), part of the Excite@Home support portal.

Kodak Chooses Calico eSales to Streamline Customer and Sales Interaction
To instantly update its sales force on the latest product releases, marketing collateral and industry news, the Health Imaging Division of Eastman Kodak Company has implemented Calico eSales. Calico is providing Kodak's Health Imaging business unit with the ability to distribute marketing, sales and product intelligence to Kodak's sales force -- and creating a closer link between sales, marketing and product development.

Signius Chooses the Enterprise Interaction Center
Interactive Intelligence, Inc. announced that Signius, a distributed provider of live agent messaging and customer service solutions, has implemented EIC to address the expanding media requirements of its growing 100,000 plus customer base. The implementation, now in its final phase of testing, is scheduled to go live before the end of this year.