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Remedy	37 3/4	- 7/8
SalesLogix	36 1/4	11/16
Siebel	65 15/16	3 1/8
Silknet	94 3/4	-2 1/2
SITEL	4 13/16	- 1/4
Sykes	38 1/2	1 3/4
Syntellect	2 1/8	- 1/8
Teletech	16 7/8	13/16
Vantive	14 1/4	13/16
West Tel	13 3/4	1/8
As of close 11/16/99

How to: Locate all of the workflow templates provided in SAP's R/3 (4.0B).
 

HDI Tip of the Day
“Jack Welch, Chairman and CEO of General Electric, has correctly predicted: “The future will not belong to managers or to those who make the numbers dance, or to those who are conversant with all the jargon we use to sound smart. The world will belong to passionate, driven leaders—people who not only have an enormous energy, but who can energize those whom they lead.”” – Managing People is Like Herding Cats, by Warren Bennis

 

Today's News

ZD Education Selects Silknet Software e-Business Solutions
Silknet Software, Inc. announced that ZD Education has purchased Silknet eBusiness System(TM) and Silknet eService(TM). ZD Education will use Silknet's e-business solutions to streamline customer interactions for its welcome.zdu.com site (ZDU) by integrating communications across the Web, telephone and e-mail. The ZDU site provides more than 250 on-line training computer courses to corporations worldwide. (Read More)

Send.com Ready for Holiday Gift Giving Rush
In preparation for the holiday shopping rush, Octane Software, Inc.™ announced that SEND.COM is employing the Octane 99™ Internet Relationship Management (iRM) solution. SEND.COM allows corporate customers and individual consumers to select and send premium gifts online through a nationwide network of local merchants. With a range of ‘gift experiences’ debuting today SEND.COM’s service is built upon the important subtleties of gift giving and industry-leading customer service. (Read More)

ServicePower Forms International User Group
ServicePower, Inc. announced the formation of the ServicePoweR INternational user Group (SPRING). SPRING exists to educate, inform, and facilitate communications between members, while providing a framework to influence the future direction of ServicePower products. SPRING will hold regularly scheduled meetings in Europe and North America to coordinate member activities. (Read More)

MindSpring Selects Kana
Kana Communications, Inc. announced that MindSpring Enterprises, Inc. has chosen Kana Response to manage its online customer communications. MindSpring, one of the nation's top five ISPs, plans to deploy Kana Response enterprise-wide, spanning its customer service, technical support, and sales organizations. Kana Response was selected so the more than 1500 MindSpring agents across these organizations will be able to provide responses to the hundreds of thousands of customer inquiries received each month.

RealMarket Live!  New Topic Every Week

eSupport Success Stories: What's Next for New Age IT Speaker: Mike Maples, Motive Communications Listen Now - Ready when you are!

Ostream Chosen to Assist Amazon.com With Remedy Internal Customer Support Solution
Remedy Corporation announced that its solution partner, Ostream Software, Inc. was recently awarded a consulting contract to develop and support an internal customer service solution at Amazon.com. The Ostream(TM) implementation provides Amazon with an integrated solution with web-based internal customer support, enabling the use of support knowledge throughout the enterprise. Rollout of the new system will be phased over the next 12 months.

E.piphany to Acquire RightPoint
E.piphany, Inc. announced that it has signed a definitive agreement to acquire privately-held RightPoint, the provider of real-time personalization solutions. E.piphany hopes to capitalize on its understanding of the customer combined with RightPoint’s real-time personalized interaction solution. Together, the companies hope to create a single enterprise-wide view of the customer, enabling insight and action across all touch points – in real-time.

Convergys Announces Stock Repurchase
Convergys announced that its Board of Directors has authorized the company to repurchase up to 7 million shares of its common stock from time to time as market and business conditions warrant. Convergys currently has about 153 million shares of common stock outstanding.

Naviant, Carleton, Microstrategy and Prime Response Team Up
Naviant announced it will co-host a joint cyber seminar, with three other companies. The online seminar, entitled "Jumpstart your e-CRM Solution with Marketing Automation" will take place on December 14 at 2:00 p.m. EST. Together, the four companies will cover a key area of intelligent e-CRM (electronic Customer Relationship Management) solutions-marketing automation, which includes customer data management, reporting and modeling, campaign management, and the services of experienced professionals to help implement and integrate CRM solutions quickly.

Sutherland and Olympus Collaborate to Develop New North American Customer Care Center
The Sutherland Group, Ltd., unveiled a business initiative at Olympus America Inc. (OAI) that consolidates Olympus’ regional customer service centers into an enterprise-wide information infrastructure. Under terms of the agreement, Sutherland will engineer and build a customer care center that will provide trained support professionals and a web-based portal of information and services to Olympus customers. Financial terms of the agreement were not released.

Teloquent Appoints VP Finance, CFO
Teloquent Communications, announced the appointment of Gerald Rush as vice president of finance and administration and chief financial officer. Prior to joining Teloquent, Rush was chief financial officer at EC Cubed, Inc., an eCommerce software company.