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Stock Index
RealMarket	150.07	2.22%
Stock Index:	Tell me more
Dow Jones	10,760.70	-0.08%
Nasdaq	3,219.54	-0.05%
S&P500	1,394.39	-0.12%
APAC Tel	4 3/8	3/16
Applix	14	1 1/16
Aspect Tel	31 5/16	1/16
Astea	2 3/4	0
Broadbase	55 7/8	-2 9/16
Calico	66 1/2	10 1/4
Clarify	94 1/8	3 15/16
Convergys	21	1/2
Davox	16 3/8	1/2
eGain	36	0
EIS Intl	4 5/8	- 1/16
Epiphany	112 1/2	-5 7/8
eShare	9 1/2	23/32
Genesys	50	1/16
ICT Group	9	13/16
IMA	4 3/8	- 3/16
Inference	6 1/4	7/16
Inter-Intel	30 3/4	3/16
InterVoice	14 1/4	- 9/16
Kana	128	8 3/4
Mustang	12 15/16	1 5/8
Onyx	28	- 1/2
Pegasystems	7 1/4	0
Peregrine	56 3/4	3 1/4
Pivotal	41 3/4	-2 1/2
Precision	11 7/8	-1 1/4
Primus	43 1/16	- 1/16
Remedy	38 5/8	2 5/16
SalesLogix	35 9/16	2 9/16
Siebel	62 13/16	1/8
Silknet	97 1/4	13/16
SITEL	5 1/16	3/16
Sykes	36 3/4	2 1/8
Syntellect	2 1/4	1/8
Teletech	16 1/16	9/16
Vantive	13 7/16	3/8
West Tel	13 5/8	1/8
As of close 11/15/99

How to: Save a report as an HTML file in Crystal Reports 7.0.
 

HDI Tip of the Day
“Management is getting people to do what needs to be done. Leadership is getting people to want to do what needs to be done. Managers push. Leaders pull. Managers command. Leaders sommunicate.” – Managing People is Like Herding Cats, by Warren Bennis

 

Today's News

RealMarket Stock Index Updated
The Stock Index has been updated to reflect new IPOs, acquisitions and new criteria. Broadbase Software, Calico, eGain, E.piphany, Interactive Intelligence, and Kana Communications have been added. Edify, Periphonics have been removed due to acquisitions. Datawatch and Firstwave have been removed due to below criteria market capitalizations. Siebel Systems stock split on Monday as well.

Ask Jeeves, Inc. to Acquire Net Effect Systems
Ask Jeeves, Inc. announced it has signed a definitive agreement to acquire privately-held Net Effect Systems, Inc., a provider of Web-based live help services, in a tax-free, stock-for-stock transaction of 1.835 million unregistered shares, representing approximately 5.5 percent pro-forma ownership of Ask Jeeves on a fully-diluted, treasury stock basis. The acquisition will enable Ask Jeeves to connect consumers to answers on the Web through real-time, text-based communication with live agents and remote experts, as well as through its established natural-language question answering services. (Read More)

Cisco and Octane Integrate
Octane Software™ announced an alliance with Cisco Systems, Inc. whereby Octane’s Octane 99™ suite will be integrated with Cisco networking solutions, including call processing and communications, to help online businesses operate at higher levels of efficiency and respond to customer and market demands on a real-time basis. Through their joint efforts, Cisco and Octane will target key markets to deliver the integrated solutions, and establish cohesive sales and marketing efforts. (Read More)

Cisco Systems and Silknet Software Integrate Networking and Software Systems
Silknet Software, Inc. announced an alliance with Cisco Systems, Inc. Under the agreement, Silknet will team with Cisco to offer corporations the network foundation and Web-architected application. As part of the joint technology efforts, Silknet will integrate its Silknet eBusiness System(tm) with Cisco networking solutions. These include policy-based network management, directory services, networking services, security, quality of service, load balancing and other relevant existing and emerging technologies. In addition, Cisco and Silknet will collaborate in pursuing joint business opportunities. (Read More)

RealMarket Live!  New Topic Every Week

eSupport Success Stories: What's Next for New Age IT Speaker: Mike Maples, Motive Communications Listen Now - Ready when you are!

eGain Live 3.0 Customer Communications Comes Alive
eGain Communications launched eGain Live 3.0, with real-time customer communications over the Internet. eGain Live gives eCommerce companies a real-time solution that helps turn visitors into customers by giving customer representatives the information they need to help the customer complete a transaction. Built with eGain's Internet-Class, Web Component Architecture, eGain Live can scale from very simple to very complex interactions. While many requests will only need simple chat capabilities, some customers will inevitably require more handholding. eGain Live's Two-Way Escort and Forms Assist capabilities let customer representatives help customers with complex questions, while the customer is at his or her browser.

Motive Names New VP of Services
Motive Communications announced the appointment of Rip Greenfield as Vice President of Professional Services. Prior to joining Motive, Greenfield oversaw Oracle Corp.'s E-Business Intelligence practice, which delivered large data warehouse projects for companies in the Central United States. (Read More)

Northwest Pump Goes With ServiceAlliance(R)
Astea International Inc. announced that Northwest Pump and Equipment Co., a supplier of gas station and commercial pumping systems in the U.S. Pacific Northwest, has selected ServiceAlliance,® Astea's service-centric Customer Relationship Management (CRM) solution, to improve service delivery and management of customer service processes. ServiceAlliance will be used to integrate, automate and centralize management of field service, helpdesk, contract monitoring, repairs, logistics, sales orders, job costing, and project fulfillment.

Calico Targeting Dot-Coms
In response to growing demand among ``dot-com'' companies, Calico Commerce Inc. announced a focused initiative aimed at meeting the needs of the electronic commerce marketplace. Digital marketplaces are forecasted to transact more than $1.5 trillion by 2002, according to Forrester Research, and dot-com companies are leading the creation of these new markets. The program anchors on Calico eSales products in partnership with USinternetworking, Inc. and ZAMBA. Together the three companies will provide dot-com companies with eSales solutions.

Syntellect Enters Into Marketing Alliance With CES
Syntellect Inc. announced that it has entered into a marketing alliance agreement with CES International Inc. This alliance combines Syntellect Interactive Services' hosted services and Syntellect's Vista call center software technology with CES' Centricity(TM) operations resource management suite to provide the utility market with outage management and enhanced customer contact solutions.

DaimlerChrysler Drives Customer Communications with Exchange Applications eCRM software
Exchange Applications, Inc. announced that DaimlerChrysler has implemented VALEX™ software for enterprise Customer Relationship Management (eCRM). VALEX enables DaimlerChrysler to initiate, via multiple channels, personalized customer communications intended to foster customer acquisition and loyalty.