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Dow Jones	10,769.30	1.64%
Nasdaq	3,221.15	0.75%
S&P500	1,396.04	1.06%
APAC Tel	4 3/16	1/16
Applix	12 15/16	- 1/4
Aspect Tel	31 1/4	5/8
Astea	2 3/4	0
Clarify	90 3/16	-2 3/8
Convergys	20 1/2	9/16
Datawatch	23/32	0
Davox	15 7/8	3/8
Edify	17 1/4	0
EIS Intl	4 11/16	- 1/4
eShare	8 25/32	3/32
Firstwave	2 9/16	- 1/16
Genesys	49 15/16	-1 5/16
ICT Group	8 3/16	7/16
IMA	4 9/16	- 5/16
Inference	5 13/16	- 5/16
InterVoice	14 13/16	11/16
Mustang	11 5/16	3/8
Onyx	28 1/2	7/16
Pegasystems	7 1/4	5/16
Peregrine	53 1/2	-1 7/8
Periphonics	45 3/4	0
Pivotal	44 1/4	5/8
Precision	13 1/8	3/16
Primus	43 1/8	1/8
Remedy	36 5/16	- 9/16
SalesLogix	33	1 3/4
Siebel	125 3/8	2 1/4
Silknet	96 7/16	2 7/16
SITEL	4 7/8	1/4
Sykes	34 5/8	2 7/16
Syntellect	2 1/8	1/16
Teletech	15 1/2	-2 3/8
Vantive	13 1/16	- 3/16
West Tel	13 1/2	0
As of close 11/12/99

How to: Freeze the book inventory balance in SAP's R/3 (4.0B).
 

HDI Tip of the Day
“One of the problems with standard leadership courses is that they focus exclusively on skills and produce managers rather than leaders, if they produce anything at all. Managerial skills can, of course, be taught. And they are useful skills for leaders to have. The ingredients of leadership cannot be taught, however. They must be learned. As CalFed CEO Robert Dockson put it: “The things that matter most can’t be taught in a formal classroom setting.”” – Managing People is Like Herding Cats, by Warren Bennis

 

Today's News

e-Support Powers Merrill Lynch, Dell and K-Mart
Mike Maples, co-founder and Vice President of Marketing at Motive Communications, shares three case studies that demonstrate the value of e-Support to users and service providers alike. Listen to this week's RealMarket Live! webcast and find out how Merrill Lynch, Dell Computer and K-Mart have moved their IT organizations into the new age. (Listen Now)

Exchange Applications launches neXtricity - ‘Decisioning’ Software for eCRM
Exchange Applications, Inclaunched neXtricity™, a software and services suite that provides real-time, multi-channel decisioning capability for enterprise Customer Relationship Management (eCRM). Exchange Applications made the announcement at the American Electronics Association’s AEA Classic investor conference. neXtricity enables companies to gain a complete view of customer relationships, and leverage that information to make better customer communications decisions in real-time. By synchronizing historical knowledge with customer interaction data, neXtricity dynamically determines the optimal next course of action. It can, for instance, advise a call center representative that a high-value customer expressed interest in a product at the Web site that day, and recommend the next course of action.

Announcing Feedback Direct - Customer Service Portal
Transforming how consumers and businesses communicate, Feedback Direct, Inc. announced the company¹s Customer Service Portal. In advance of its full launch at the end of the year, the company has made available a preview version to help consumers prepare for better Customer Service going into the holidays. Feedbackdirect.com empowers consumers to proactively manage their relationships with the companies they do business with from one private, secure and personalized site.

Copia Provides Relief for Ibex Customers And Fax Outlets for ACT, Goldmine, and Saleslogic
Copia International,Ltd., recently added new capabilities that provide a migration path for users of legacy Ibex fax-on-demand systems seeking a Y2K compliant fax solution, and fax support for the following contact managers: ACT, Goldmine and Saleslogic, to FaxFacts(Fax Server for Windows NT. The Ibex migration tools leverage customers' investment in FDL (Fax Description Language) by translating FDL scripting commands to Copia's graphical fax commands.

Net.Genesis Expands Channel
net.Genesis Corp. announced eleven major channel partnerships to help extend its solutions to Global 2000 and Internet enterprises. New channel partners include OgilvyInteractive, Xerox Connect, WebCriteria, Inc., Synapta, Worldsite Networks, Hybridigital, NeXL.com, eBusiness Technology Group, First Web, Guidance Solutions and Xcelerate.

Acquisition of Periphonics by Nortel Networks Approved
Nortel Networks and Periphonics Corporation announced that the acquisition of Periphonics by Nortel Networks was approved by the Periphonics stockholders at the annual meeting of stockholders held this morning in Hauppauge, New York. The acquisition will be effected by the merger of a wholly-owned subsidiary of Nortel Networks with and into Periphonics. Nortel Networks and Periphonics expect that the merger will close on Friday, November 12, 1999.

Edify Shareholders Approve Acquisition by Security First Technologies
Edify Corporation announced that its shareholders have approved Security First Technologies' acquisition of Edify. The transaction is expected to close shortly.

ICL Achieves Authorized Service Provider Status from Compaq, IBM and Other Major Manufacturers
ICL, an IT services company, has achieved Authorized Service Provider (ASP) status from five hardware manufacturers, including Compaq and IBM. The agreement boosts ICL's authorized service offerings for Original Equipment Manufacturers in North America while extending authorized, accredited technology maintenance and repair services to customers worldwide.

Help Desk Experts to Gather in Hong Kong for Help Desk 2000(tm) World Summit 99
Help Desk 2000(tm) announced that it will hold the first annual Help Desk 2000 World Summit in Hong Kong next week. The two-day event, being held on November 17 and 18, will offer presentations from Help Desk experts, networking opportunities, and tools and solutions for the Help Desk. The focus of the event, "The Changing Role of the Help Desk Operation," will specifically address issues such as strategizing the role of the Help Desk, knowledge management, and eSupport - supporting the technology and overall business of eCommerce.

Ten North Gains Second-Round Financing, Hires VP of Client Services
Ten North, Inc. announced it has raised $9.6 million in its second round of financing led by Bay Partners. The company intends to leverage the funding to extend its partner relationship management (PRM) offering. Bay Partners is joined in the financing round by previous investor APV Technology Partners, as well as previous individual investors. The company also announced the appointment of Scott Wilson, formerly of AOL, as vice president of client services.

Janus Technologies Names Chief Operating Officer
Janus Technologies announced that as a result of business expansion it has named Nick Manolis as Chief Operating Officer. In his role as COO, Manolis, who formerly served as CFO of the company, will be responsible for overseeing the areas of sales, marketing and customer service, as well as finance and administration.

LIMRA Helps Call Centers Hire Top Representatives
LIMRA International has introduced new software to help companies hire and develop top-performing call center representatives. LIMRA's ExSel system combines four employment tests with an administration, scoring, reporting, tracking, and analysis software package. The Windows-based software lets clients test candidates, immediately view and print test results, and monitor the selection process.