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Stock Index
RealMarket	145.85	-0.50%
Stock Index:	Tell me more
Dow Jones	10,595.30	-0.02%
Nasdaq	3,197.29	1.31%
S&P500	1,381.46	0.58%
APAC Tel	4 1/8	0
Applix	13 3/16	5/16
Aspect Tel	30 5/8	-4
Astea	2 3/4	- 3/8
Clarify	92 9/16	4 13/32
Convergys	19 15/16	1 1/2
Datawatch	23/32	- 1/32
Davox	15 1/2	7/8
Edify	17 1/4	0
EIS Intl	4 15/16	1/16
eShare	8 11/16	-3 5/16
Firstwave	2 5/8	11/16
Genesys	51 1/4	11/16
ICT Group	7 3/4	- 3/16
IMA	4 7/8	- 3/16
Inference	6 1/8	1 1/4
InterVoice	14 1/8	- 1/8
Mustang	10 15/16	2 9/16
Onyx	28 1/16	-1 3/16
Pegasystems	6 15/16	- 13/32
Peregrine	55 3/8	-2 3/4
Periphonics	45 3/4	2
Pivotal	43 5/8	2 3/8
Precision	12 15/16	- 7/16
Primus	43	- 1/16
Remedy	36 7/8	-2 1/2
SalesLogix	31 1/4	- 3/4
Siebel	123 1/8	-1 9/16
Silknet	94	-10
SITEL	4 5/8	- 7/16
Sykes	32 3/16	-1
Syntellect	2 1/16	0
Teletech	17 7/8	3 7/8
Vantive	13 1/4	- 3/16
West Tel	13 1/2	1/8
As of close 11/11/99

How to: Search the hard drive for a specific file using Outlook 2000.
 

HDI Tip of the Day
“Even though I talk about basic ingredients, I’m not talking about traits that you’re born with and can’t change. As countries deposed kings and hapless heirs to great fortunes can attest, true leaders are not born, but made, and usually self-made. Leaders invent themselves. They are not, by the way, made in a single weekend seminar, as many of the leadership-theory spokespeople claim. I’ve come to think of that as the microwave theory: Pop in Mr. Or Ms. Average and out pops McLeader in sixty seconds.” – Managing People is Like Herding Cats, by Warren Bennis

 

Today's News

WebTone Introduces Customer Management Suite
WebTone Technologies, Inc., a developer of web-based customer service solutions, introduced its product suite designed to transform the call center into a multimedia contact center. Providing end-to-end customer care solutions, WebTone’s Harmony Customer Care SuiteTM integrates traditional telephony functionality with web-based communications, allowing businesses to consolidate, track and respond to customer service requests according to the companies’ own criteria and the consumer’s preferred delivery channel. (Read More)

Goldmine 5.0 Delivers Affordable Sales and Marketing Automation Solution
GoldMine Software Corporation unveiled GoldMine® 5.0, the latest edition of its sales and marketing automation solution for small- to medium-sized businesses. GoldMine 5.0 delivers the ease of use of contact managers along with team selling and sales and marketing automation capabilities. This latest version of GoldMine offers dozens of usability enhancements, making the product even easier to learn and use. It also includes significant functional enhancements to increase sales and marketing performance.

Peregrine to Use GartnerGroup TCO Manager
Peregrine Systems®, Inc. announced it has signed an agreement with the GartnerGroup to use and resell its TCO Manager software. The software will be the evaluation tool in Peregrine Systems AnalyzeIT(TM) service offering, which is part of the Company's new Infrastructure Resource Management Services (IRMS) practice. The IRMS analyst, who is a GartnerGroup certified TCO expert, will gather information about the organization. Then, using TCO Manager, the analyst will assess the organization's current IT environment in terms of the total cost of ownership, the maturity level of infrastructure management best practices with the organization and the complexity of the environment as it affects the ability of the organization to deliver IT services.

ZAMBA Announces Partnership with Genesys
ZAMBA Corporation announced a partnership with Genesys Telecommunication Laboratories, Inc. in which ZAMBA will use the entire line of Genesys interaction management software, including its Internet contact center, to augment its Customer Care solutions. ZAMBA's enterprise Customer Care solutions are sales and marketing based, and encompass applications such as sales force automation, call centers, computer-telephony integration, marketing automation, and automated field service and sales. ZAMBA uses a number of technologies to extend Customer Care for e-business.

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EConvergent One-Source Offering Designed for E-Business
EConvergent announces Customer Relationship Managed Services (CRMS(TM)), a contact center infrastructure supporting front-office touchpoints and back-office business functions over the web, offered on a monthly fee basis, and live in less than 90 days. CRMS consists of an integrated application infrastructure, an operation delivery and management service, business consulting and eConvergent's eCenter lab for customer satisfaction knowledge transfer. The system integrates all forms of communication -- voice, web, e-mail, fax and video -- into a single customer contact center.

Bombardier Aviation Services Selects Pivotal
Pivotal Corporation announced that Bombardier Business Aviation Services, the business jet service organization of Bombardier Aerospace, has selected to deploy Pivotal eRelationship(tm). Bombardier Business Aviation Services plans to implement this Pivotal solution to manage business relationships and increase the responsiveness of its global aircraft service center network. The deployment of Pivotal eRelationship will automate maintenance contract registrations and maintain records about aircraft technical and operational baseline configurations, enabling sales representatives to easily identify service offering opportunities.

Ockham Technologies Announces Series of Internet Applications for Sales Management
Ockham Technologies, Inc. announced the SalesRazor Series, a set of Web-native tools that help sales managers make faster, fact-based decisions. The company also revealed that IBM Software Group will begin a test phase of the SRMetrix, Ockham’s initial Web-based dashboard application, with a full rollout planned by the end of the year.

Calico and Questra Corporation Partner
Calico Commerce, Inc. and Questra Corporation announced that they will provide business-to-business and high-end business-to-consumer e-Commerce organizations by deploying Calico eSales. Questra's mix of business knowledge and e-Commerce expertise will enable Calico to extend professional services for the high demand of sell-side e-Commerce solutions and allow Calico to focus additional resources on building e-Business solutions.

Gazelle Systems Garners Growth Capital
Gazelle Systems announced that Zero Stage Capital has invested $3 million in venture capital funding in Gazelle Systems, a provider of customer relationship management (CRM) solutions to the restaurant industry. Gazelle will utilize the first-round venture capital financing for development of applications and web solutions, as well as a new marketing campaign.

Aegis Communications Reports Third Quarter Results
Revenues generated during the quarter decreased approximately 17% to approximately $61.1 million from $73.3 million in the third quarter a year ago. The net loss for the quarter was $4.0 million, or $0.09 per share, as compared to a net loss of approximately $5.1 million, or $0.10 per share, in the previous year quarter. The decrease in revenues for the third quarter of 1999 versus 1998 was primarily due to the curtailment of certain outbound programs by the Company's two largest telecommunications clients and a large financial services client, and a decline in marketing research revenues.