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Convergys	18 7/16	3/8
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Firstwave	1 15/16	- 1/8
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IMA	5 1/16	- 1/4
Inference	4 7/8	1/4
InterVoice	14 1/4	3/8
Mustang	8 3/8	9/16
Onyx	29 1/4	-1
Pegasystems	7 11/32	1/16
Peregrine	58 1/8	1 1/2
Periphonics	43 3/4	2 1/8
Pivotal	41 1/4	-2
Precision	13 3/8	- 3/8
Primus	43 1/16	13/16
Remedy	39 3/8	3/8
SalesLogix	32	-1 3/16
Siebel	124 11/16	-2 3/8
Silknet	104	9 1/4
SITEL	5 1/16	5/8
Sykes	33 3/16	11/16
Syntellect	2 1/16	0
Teletech	14	2 3/16
Vantive	13 7/16	3/8
West Tel	13 3/8	0
As of close 11/10/99

How to: Rename a custom toolbar button on the Office 2000 Shortcut Bar.
 

HDI Tip of the Day
“A leader’s effectiveness can be gauged by asking these three questions: Do workers feel significant?” … “Is the work felt to be exciting?” and “Does the leader embody the organization’s ethics and values?” Ghandi once said, “We must be the change we wish to see in the world.” The status quo will not help us march ahead—that I can guarantee.” – Managing People is Like Herding Cats, by Warren Bennis

 

Today's News

Goldmine Software Introduces CRM Solution for Small to Medium-Sized Businesses
GoldMine Software Corporation announced GoldMine® FrontOffice 2000 which offers an affordable, easily deployable family of products that provides sales, marketing and support solutions designed to manage the complete customer lifecycle. The Microsoft SQL Server-based solution provides a unified view of customer information to support all customer-facing operations, and real-time access to GoldMine® Management Intelligence™ tools for intra- and inter-departmental business analysis. GoldMine FrontOffice 2000 also offers a number of industry-specific solutions that have been customized to meet specific market needs.

Servicesoft Technologies and Service Management International Partner
Servicesoft Technologies, Inc. and Service Management International (SMI) announced a partnership agreement. Under the terms of the agreement, SMI will be reselling Servicesoft's eCenter(TM). Depending on an organization's needs, companies can deploy the integrated Servicesoft eCenter solution, or stage the deployment, beginning with self-service (Web Advisor), moving to e-mail management (E-mailContact(TM)) and completing the deployment with live collaboration (LiveContact(TM)). (Read More)

ServiceWare Contributor Adds to Knowledge Capture
ServiceWare Inc.’s web-based Contributor software enhances corporate customer service and support by capturing newly discovered support solutions at their source – with the first-level support specialists who interact directly with customers to resolve their problems. The Customer Services team, which is part of the Office of Information Resources at the University of Utah Hospital, supports all the facilities of the university’s Hospitals & Clinics. They rely on Contributor to capture new knowledge specific to their medical and healthcare applications. (Read More)

Broadbase Delivers Value to RemarQ in 30 Days
Broadbase Software, Inc. announced that RemarQ, a provider of Internet discussion services for ISPs and Web sites, implemented user-activity analysis using Broadbase within 30 days of purchase. RemarQ hopes the Broadbase solution will provide management with a broader comprehension of user activity by discussion forum. This knowledge will be used to make decisions in marketing, business development and content creation.

RealMarket Live!  New Topic Every Week

CRM + E-Commerce = $$$ Speaker: Erin Kinikin, Giga Information Group Listen Now - Ready when you are!

Accent Marketing Chooses the Aspect Customer Relationship Portal
Aspect Communications Corporation announced that Accent Marketing Services Inc., has purchased the Aspect® Customer Relationship Portal to support their ongoing effort to expand their Internet and e-commerce capabilities. Additionally, Accent will utilize the Aspect Portal to monitor customer relationship management (CRM) performance in real time, enabling the company to react quickly to customer data. Accent plans to implement the Aspect Portal at its newly opened facility in Zephyrhills, Florida.

Aberdeen Group Names Remedy Market Leader in Help Desk and CRM Solutions
According to a newly released market study by Aberdeen Group, Remedy Corp. maintains the Help Desk market share lead and is gaining ground in Customer Relationship Management (CRM) solutions. The 1999 Aberdeen report, Managing Customers with Next-Generation Software Applications, cites Remedy as the world's second-largest enterprise applications vendor, when ranked by number of deployed sites. The Aberdeen study noted Remedy Rapid Results™-the industry's only guaranteed rapid deployment program-as a key differentiator in the Help Desk and CRM markets. The study also predicted growth rates ranging from 36 to 42 percent across Remedy's different lines of business this year.

Calico Teams with IBM Global Financing
Calico Commerce, Inc. announced that it has signed an agreement with IBM Global Financing to offer customers financing for Calico eSales software, services and maintenance. The alliance allows Calico to extend authorized IBM Global Financing offerings to new and existing customers, enabling them to purchase Calico's personalized web-based buying and selling suite with less up-front costs.

Gazelle Partners with Foodline.com
Gazelle Systems announced a partnership with foodline.com, a company that offer sreal-time online restaurant reservations. On foodline.com, diners can search for and make reservations with the click of a mouse. Under terms of the agreement, Gazelle software will send the reservation requests directly to the foodline.com reservations functionality within the restaurants’ Point of Sale (POS) systems. Along the way, Gazelle captures transaction detail and demographics on online as well as in-unit purchasing activity, creating a database the restaurant can use in identifying key customers at the host desk and in building “smart” databases for marketing and promotions.

Ten North Announces Version 2.0 Beta
Ten North, Inc., an application service provider (ASP) dedicated to third-party sales channels, announced Ten North Version 2.0 beta. The company's current partner relationship management (PRM) solution, Version 1.5, is already in use with over 50 customers, providing a hosted Internet-based solution that enables companies to quickly and easily improve communication with the third-party sales channel. Version 2.0 will include functionality for online ordering, product catalog, quote generation, lead tracking and opportunity management.

YOUcentric Appoints New VP of Alliances
YOUcentric, Inc., a provider of business to business eCRM solutions, announced the appointment of Mark Diedrich as the company's new vice president of alliances and channels. Prior to joining YOUcentric, Mark held the position of Director of Alliances at Logility out of Atlanta. Previously he managed Oracles Major Account Alliances for the Southeast.

BackWeb Helps Compaq with Customer Service for Home PC Owners
BackWeb® Technologies announced that its Polite(TM) push technology is playing a role in Compaq's eService strategy. Over the past 15 months, BackWeb's push for e-business technology has enabled Compaq to target and deliver more than 13 million performance updates to Presario owners worldwide. The network-smart transmissions occur automatically and "politely,'' allowing customers to continue working without interruption in their chosen applications.