realmarket.com
RealMarket Resources     Suppliers | Pubs | Assoc.     Industry Calendar     Career Corner     Board of Advocates   RealMarket Today!     News Search | Archives     Subscribe | Unsubscribe     Stock Index   RealMarket Live!     Past | Current | Future     TalkBack: Ask the Expert About | Affiliations | Home
Stock Index
RealMarket	144.00	-1.38%
Stock Index:	Tell me more
Dow Jones	10,617.30	-0.95%
Nasdaq	3,124.99	-0.60%
S&P500	1,365.22	-0.86%
APAC Tel	4	- 1/8
Applix	13 7/16	- 5/8
Aspect Tel	32 7/16	2 1/2
Astea	2 3/8	1/16
Clarify	85 3/16	-2 1/16
Convergys	18 1/16	7/16
Datawatch	3/4	0
Davox	13 5/8	- 7/16
Edify	15 1/8	- 1/4
EIS Intl	3 13/16	0
eShare	6 3/4	2 27/32
Firstwave	2 1/16	0
Genesys	49 25/32	19/32
ICT Group	7 11/16	3/8
IMA	5 5/16	- 9/16
Inference	4 5/8	3/4
InterVoice	13 7/8	- 1/8
Mustang	7 13/16	9/16
Onyx	30 1/4	- 7/16
Pegasystems	7 9/32	- 1/32
Peregrine	56 5/8	- 1/4
Periphonics	41 5/8	-1 5/16
Pivotal	43 1/4	- 3/4
Precision	13 3/4	- 1/16
Primus	42 1/4	1/2
Remedy	39	5/8
SalesLogix	33 3/16	2
Siebel	127 1/16	-7 5/16
Silknet	94 3/4	4 1/2
SITEL	4 7/16	- 1/16
Sykes	32 1/2	7/16
Syntellect	2 1/16	- 1/8
Teletech	11 13/16	-1 1/4
Vantive	13 1/16	0
West Tel	13 3/8	5/16
As of close 11/9/99

How to: Create a PivotTable based on another PivotTable in Excel 2000.
 

HDI Tip of the Day
“A leader creates success, often from failure (mistakes). Successful leaders perceive and handle “failure” differently. The word “failure,” to most people, connotes something that’s terminal and lifeless. But leaders embrace error. … Most of the people I interviewed looked forward to mistakes because they felt that someone who hadn’t made a mistake hadn’t been trying hard enough. Television producer Norman Lear told me, “Wherever I trip is where the treasure lies.” Katherine Graham, publisher of the Washington Post, said, “For me, a mistake is simply another way of doing things.”” – Managing People is Like Herding Cats, by Warren Bennis

 

Today's News

J.Crew Selects Kana to Prepare for Holiday E-Commerce Explosion
Kana Communications announced that J.Crew, a traditional retailer and e-commerce site, has chosen the Kana platform to handle its online customer communications during this holiday season. J.Crew deployed Kana's hosted version, Kana Online, providing customers with the same personalized attention they experience when ordering from the catalog, or shopping in the storefront businesses. J.Crew has joined more than 40 customers already hosted on the Kana Online platform. (Read More)

Imagine USA Receives Funding
Keppel T&T, through its wholly-owned subsidiary Keppel Communications (Keppel), has selected Imagine Ltd (Imagine), an Internet Protocol (IP) communication solutions provider, as its technology partner for Internet/Intranet-based customer care solutions. As part of the partnership agreement, Keppel will invest US$5 million for a 11% equity stake in Imagine. In addition, Keppel will become a key distributor for Imagine’s Visual MeetingTM , a Live Web-enabled customer support software for the virtual call center which delivers data information as well as voice and video capabilities to the desktop over the IP network. (Read More)

New This Week From Help Desk Online
Rich Gallagher warns that great support teams don't necessarily guarantee great service; Noel Bruton explains why the most common SLA model may prove inadequate in the typical help desk environment; and Dov Goldman points out the hidden costs of manual software distribution. (Read More)

Remedy Unveils Solution for Automating Approval Processes Across the Enterprise
Remedy® Corp. announced Remedy Approval Server(TM), a solution that adds fully-automated approval, agreement or acknowledgement processes to a broad range of business applications. Remedy Approval Server provides a single Web-based approval solution that streamlines approval cycles throughout an enterprise. Companies looking to automate any approval-based process use Remedy Approval Server as the foundation. Remedy Approval Server does not require programming and can be adapted to fit new or established business applications through flexible menu choices. Remedy has applied for a broad patent on this unique technology.

RealMarket Live!  New Topic Every Week

CRM + E-Commerce = $$$ Speaker: Erin Kinikin, Giga Information Group Listen Now - Ready when you are!

Ariba and Siebel Systems Form Alliance
Ariba, Inc. and Siebel Systems, Inc. announced an alliance that will integrate Ariba® eCommerce solutions and the Ariba Network(TM) platform with Siebel Front Office Applications. The companies say organizations will be able to share information between their Ariba eCommerce solutions and Siebel Systems' sales, marketing and customer service systems to create a system for integrating and synchronizing the selling, purchasing, delivery and service processes.

Surfree.com Implements Brightware for eCustomer Assistance
Brightware, Inc. announced that Surfree.com, a nationwide Internet Service Provider (ISP), has implemented Brightware's email assistance application to provide customer service to its subscribers. With Brightware, Surfree.com is able to respond to the emails it receives from its members and provide support while significantly reducing costs associated with responding to customer inquiries.

ON!contact Software and Bestcomm Consulting Group Deliver Customer Relationship and Document Management Solution
ON!contact Software Corporation announced that it, together with Bestcomm Consulting Group, has integrated its Client Management Software (CMS), with document management system PC DOCS. Bestcomm Consulting Group is a member of ON!contact Software's Business Partner Program, a team of partners who resell CMS.

Industri-Matematik Awarded Call Center Contract to Supply Volvo Action Service with a Customer Relationship Management Solution
Industri-Matematik International Corp. announced it signed a contract with Volvo IT to supply a CRM solution to Volvo Action Service, the call center arm of Volvo Parts, which supports Volvo truck, bus and marine equipment. Industri-Matematik will implement a CRM Contact Center solution that will provide a unifying view of Volvo Parts’ customers 1) globally, 2) among multiple service channels, and 3) across the complete lifecycle of the customer.

Janus Technologies Announces Alliance with Micropath
Janus Technologies, Inc. has signed a partner agreement with Micropath(TM) Inc., an IT asset management services and consulting organization. Micropath will be an implementation partner of Janus and will provide implementation services of Janus' Argis IT asset management repository and integration of Argis with other enterprise tools.

eShare Technologies Reorganizes Operations
eShare Technologies announced that it completed a reduction in force of approximately 95 employees, principally related to its Call Center business. In addition, approximately 45 employees with Internet skills will be transferred to support the Company's Internet Solutions Business Unit. The Company will take a charge in the current quarter for the reduction in force and certain transfer activities. The amount of the charge was not disclosed.

Active Software Unveils eBusiness Solution Forum
Active Software, Inc. announced the eBusiness Solution Forum -- Customer Relationship Management (CRM) Integration (http://www.CRMIntegration.com). Designed to provide a network of consumers and providers of CRM Integration services and products, the CRM Integration Solution Forum provides information to Active Software customers and partners to assist them in deploying eBusiness solutions.