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Stock Index
RealMarket	143.69	2.83%
Stock Index:	Tell me more
Dow Jones	10,704.40	0.61%
Nasdaq	3,102.29	1.52%
S&P500	1,370.23	0.56%
APAC Tel	4 3/8	- 1/8
Applix	12 1/32	- 13/32
Aspect Tel	30 7/8	3
Astea	2 3/8	0
Clarify	86 1/8	1 15/16
Convergys	18 1/16	- 9/16
Datawatch	3/4	0
Davox	14 5/8	3/4
Edify	15 5/8	- 1/4
EIS Intl	3 27/32	- 1/16
eShare	3 13/16	1/16
Firstwave	2 1/16	- 1/16
Genesys	48	7/8
ICT Group	7 9/16	11/16
IMA	4 3/4	3/8
Inference	3 11/16	3/8
InterVoice	14 1/16	0
Mustang	6 1/8	1/16
Onyx	29 3/4	-1 3/4
Pegasystems	6 13/16	- 1/16
Peregrine	59 7/16	2 3/16
Periphonics	42 9/16	1 7/16
Pivotal	37	2
Precision	14 1/2	3/8
Primus	36 3/8	1 7/16
Remedy	40 11/32	5/32
SalesLogix	35 3/8	- 1/2
Siebel	128 1/4	7
Silknet	85 1/8	1 1/2
SITEL	4 9/16	3/16
Sykes	32 1/2	1/4
Syntellect	2 1/16	1/4
Teletech	12 7/8	- 11/16
Vantive	12 1/16	1/8
West Tel	13 1/2	- 1/2
As of close 11/5/99

How to: Make a backup of a .pst file in Outlook 2000.
 

HDI Tip of the Day
“Leaders of companies must have a long-range perspective, hard as that is to achieve given the Wall Street climate. Honestly, when I look at successful organizations, they almost all have a long-range perspective. There may be some down-turns, but basically I think that’s a critical necessity. Ironically, when Nicolas Brady took over as secretary of the Treasury, he said his major, long-term goal was to try to shift American industries from a short-range to a long-range perspective. It still hasn’t happened.” – Managing People is Like Herding Cats, by Warren Bennis

 

Today's News

Primary Knowledge Partners with Kana
Primary Knowledge announced a new partnership with Kana Communications, Inc. which enables both companies to provide synergies for their clients' customer relationship management and marketing programs. As an aggregator of customer interaction data across all customer contact channels, Primary Knowledge will leverage its alliance with Kana Communications to deliver data marts for establishing customer profiles, assessing the effectiveness of marketing programs and Web content, refining product development, and supporting targeted and one-to-one marketing initiatives. (Read More)

Synchrony Helps Aero Fulfillment Power O-Cedar Customer Service
Synchrony Communications Inc. announced that Aero Fulfillment Services, Inc. is using the Synchrony eRM solution to power online sales and service for its client, O-Cedar Brands, Inc. As O-Cedar's partner for call-center customer service, Aero was charged with finding a customer relationship management solution that would integrate O-Cedar's existing call center environment with a new, interactive web site. (Read More)

HDI Appoints New Chief Operating Officer
Help Desk Institute (HDI) announced that Ken Webb has joined HDI as Chief Operating Officer. Ken Webb has experience in the Help Desk/Customer Support industry with prior work experiences including MCI Worldcom and Denver based TCI. (Read More)

Metrix Launches ProductService CRM™ with the release of Metrix 4
Metrix, Inc. announced its ProductService CRM™ solution—Metrix 4. Specifically designed to fill the gap for product service within CRM, it addresses the niche for product service logistics - specifically repair center and field service. By combining functionality and the power of the Internet with a component-based N-tier architecture, Metrix 4 provides for inventory visibility, real-time tracking and service.

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CRM + E-Commerce = $$$ Speaker: Erin Kinikin, Giga Information Group Listen Now - Ready when you are!

Annuncio and net.Genesis to Offer Internet Marketing and e-Customer Intelligence Solution
By combining e-customer web intelligence with campaign management and execution, net.Genesis and Annuncio Software announced an alliance that will enable e-businesses to increase the overall effectiveness of their web marketing efforts. The two companies will provide product integration resulting in the delivery of more intelligent marketing campaigns and improved return on marketing investment.

Cellular One Chooses Aspect Communications
Aspect Communications Corporation announced that Cellular One of San Francisco has purchased customer relationship management (CRM) solutions from Aspect, including the Aspect® Customer Relationship Portal, introduced earlier this year. The new Aspect solutions will be implemented at Cellular One customer support call centers in Northern California beginning next year.

TSANet Provides Y2K Issues Platform
TSANet (Technical Support Alliance Network) announced that it is expanding its normal call process by providing its members a new, additional platform to handle Y2K specific multivendor, mutual customer support issues. As a core benefit to its members, TSANet provides a process and mechanism for members to collaborate with each other. This new, additional offering expands the normal call process to engage any special Y2K support personnel needed by TSANet's members' mutual customers.

EGain Launches ASP Network for Customer Service
eGain launched the eGain ASP Network - a program to help Application Service Providers (ASPs) rapidly enter the e-commerce customer service market. The ASP Network will provide ASPs with a fast entry into the hosted customer service market, a suite of web-based products, expertise and a global hosting infrastructure. eGain's ASP Network includes the eGain ASP Platform (a platform for e-commerce customer service products) and the eGain ASP Program (a training and support program). The modular eGain ASP Network gives ASPs the ability to adopt just the components they need.

Oracle CRM Takes Off in Europe
Oracle Europe, Middle East and Africa announced that well over 100 companies across the region have recently adopted Oracle's Customer Relationship Management suite, making a total of over 450 companies worldwide. European-based companies that have already invested in Oracle® CRM to manage and develop customer relationships range across geographies and industry segments, and include BT, BOL.com, National Instruments, Telia, Hewlett-Packard, SGB, Dutch Colleges of Higher Education and Amev BV.