realmarket.com
RealMarket Resources     Suppliers | Pubs | Assoc.     Industry Calendar     Career Corner     Board of Advocates   RealMarket Today!     News Search | Archives     Subscribe | Unsubscribe     Stock Index   RealMarket Live!     Past | Current | Future     TalkBack: Ask the Expert About | Affiliations | Home
Stock Index
RealMarket	133.68	0.07%
Stock Index:	Tell me more
Dow Jones	10,609.00	0.26%
Nasdaq	3,028.55	1.57%
S&P500	1,354.93	0.53%
APAC Tel	4 13/32	- 1/32
Applix	13 1/8	- 9/16
Aspect Tel	27 15/16	13/16
Astea	2 3/8	1/16
Clarify	80 7/16	4 7/16
Convergys	18 3/4	- 5/16
Datawatch	7/8	1/16
Davox	14 5/8	1/16
Edify	15 1/8	2 1/4
EIS Intl	3 7/8	0
eShare	4	0
Firstwave	2 1/8	0
Genesys	48 1/8	- 7/16
ICT Group	7	1/4
IMA	4 3/8	1/16
Inference	3 5/32	- 9/32
InterVoice	12 15/16	3/16
Mustang	6 5/16	- 5/32
Onyx	24 5/8	2 3/8
Pegasystems	7 3/16	- 3/32
Peregrine	48 1/4	3/8
Periphonics	39 1/4	2
Pivotal	32 1/4	2 1/4
Precision	13 1/4	13/16
Primus	34 7/8	3 7/8
Remedy	40 5/16	-1 3/16
SalesLogix	37	2
Siebel	114 3/8	-5 3/16
Silknet	77 3/8	6 5/8
SITEL	4 5/8	3/16
Sykes	33 1/16	1 3/16
Syntellect	1 5/8	0
Teletech	13 13/16	1/8
Vantive	11 7/8	0
West Tel	13 13/16	0
As of close 11/3/99

How to: Issue a permit for a maintenance order in SAP's R/3 (4.0B)
 

HDI Tip of the Day
“Trust. Leaders generate and sustain trust. … One of the best ways to build trust is by deep listening. It’s the most powerful dynamics of human interaction when people feel they’re being heard. Listening doesn’t mean agreeing, but it does mean having the empathic reach to understand another.” – Managing People is Like Herding Cats, by Warren Bennis

 

Today's News

ServiceWare Momentum Builds
Turner Broadcasting Systems, Sharp Electronics, Hewlett-Packard, and DecisionOne are just a few of the companies that committed to ServiceWare Inc.’s direction with new and renewed business commitments during the third quarter. These customer wins helped ServiceWare achieve 80 percent growth during the third quarter, the strongest quarterly performance in its history. The company has over 60 successful installations this year alone. (Read More)

Inference Selects BEA WebLogic Server to Run Web-Based Customer Service
Inference Corp. announced that it has chosen BEA WebLogic Server from BEA Systems, Inc. to be the foundation technology for k-Commerce Support Enterprise, a Web-architected CRM solution. Running on BEA Weblogic Server 4.5, k-Commerce Support Enterprise provides knowledge-based, conversation-driven access to both structured knowledge and unstructured information for answering customer questions through the Web and across the Contact Center. (Read More)

Internet Tradeline Enhances Point & Shop Network
Internet Tradeline, Inc. and PeopleSupport.com announced a partnership to deliver 24/7 customer guidance and support to Internet Tradeline's Point & Shop(tm) network of online stores. Starting today, visitors to the Point & Shop network will be provided with personal shopping assistance through real-time chat, email and phone. Under the arrangement, PeopleSupport.com will provide customer service representatives (eReps) through live text chat and e-mail on a 24/7 basis. Customer support will be available on all malls in the Point & Shop network through a "Live Chat Shopping Support" icon found on the bottom left-hand side of the navigation bar throughout the network.

Pivotal and ServicePlus to Provide Integrated Field Service Solution
ServicePlus Corporation and Pivotal Corporation announced an agreement in which the two companies will integrate their respective products to deliver field service management capabilities to Pivotal's eBusiness Relationship Management (eBRM) solution. Under the agreement, the ServicePlus line of service management systems (SMS) will be for use by sales, support and field service teams responsible for the servicing, maintenance and repairing of serialized equipment.

RealMarket Live!  New Topic Every Week

The Digital Tether: Keeping Customers with Electronic Relationship Management Speaker: Laurie Orlov, Forrester Listen Now - Ready when you are!

STAR Information Technology and Onyx Software Partner
STAR Information Technology, a provider of information technology consulting, systems integration, and training, announced that it has been chosen a Premier Implementation Partner and value-added reseller (VAR) of Onyx Software products. Under terms of the agreement, STAR will represent Onyx Software in the mid-Atlantic to New England regions. STAR will provide sales, system integration and support services for Onyx customers. As a result of its relationship with Onyx, STAR expects to double the size of its organization over the next year.

Interactive Intelligence Offers e-FAQ
Interactive Intelligence, Inc. announced the availability of e-FAQ(TM), a new stand-alone product designed to automate e-mail responses using artificial intelligence. e-FAQ allows organizations to make use of knowledge in the form of ``Frequently Asked Questions'' (FAQs) to automatically service incoming messages. The product uses artificial intelligence and linguistic techniques to examine e-mail inquiries, look for matches in a database of frequently asked questions, and automatically respond if an appropriate match is found.

Peregrine Hires Executive; Former GartnerGroup VP
Peregrine Systems®, Inc. announced that it has expanded its executive team with the appointment of Joseph Pucciarelli as area vice president, E-business solutions. Pucciarelli joins Peregrine Systems from GartnerGroup, where he was a vice president and research director focusing on IT management strategies including life cycle management, asset management, TCO (total cost of ownership) and IT budgeting.

IMA Goes for New Architecture
IMA unveiled its new technology platform, the internet Component Architecture (iCA), which will be used as the framework for the Company's recently announced Demand Chain Management (DCM) offerings. iCA is an object-oriented (OO) Java-centric component software architecture designed to support CRM, eCRM and CTI application development.

Berkeley Enterprise Partners Announces e-Business for Front Office Automation
Berkeley Enterprise Partners unveiled its approach for assisting companies in the planning and implementation of e-business front office automation initiatives. The company also announced that it has received funding from Trident Capital, a venture capital firm.

Coastal Banc ssb Launches Internet Banking
Edify announced that Coastal Banc, a state savings bank headquartered in Houston, Texas is using Edify's e-Banking System (EBS) to provide complete online banking services to its customers. Coastal Banc uses Edify's e-Banking system to offer its customers access to their account information, funds transfer capabilities, check ordering, stop payment requests and the ability to communicate securely with Coastal Banc's Customer Connection Center.