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RealMarket	133.59	-0.09%
Stock Index:	Tell me more
Dow Jones	10,581.80	-0.63%
Nasdaq	2,981.63	0.47%
S&P500	1,347.74	-0.47%
APAC Tel	4 7/16	- 1/16
Applix	13 11/16	2 9/16
Aspect Tel	27 1/8	1/8
Astea	2 5/16	1/8
Clarify	76	-2 7/8
Convergys	19 1/16	- 13/16
Datawatch	13/16	0
Davox	14 9/16	1 1/2
Edify	12 7/8	1/8
EIS Intl	3 7/8	- 1/8
eShare	4	- 1/2
Firstwave	2 1/8	0
Genesys	48 9/16	- 9/16
ICT Group	6 3/4	1/2
IMA	4 5/16	- 1/32
Inference	3 7/16	- 1/16
InterVoice	12 3/4	3/8
Mustang	6 15/32	1/32
Onyx	22 1/4	- 13/16
Pegasystems	7 9/32	- 3/32
Peregrine	47 7/8	3 11/16
Periphonics	37 1/4	-2 5/8
Pivotal	30	- 1/4
Precision	12 7/16	1/8
Primus	31	-1 7/8
Remedy	41 1/2	-2 1/2
SalesLogix	35	2 3/4
Siebel	119 9/16	1 7/8
Silknet	70 3/4	-9 1/4
SITEL	4 7/16	- 5/16
Sykes	31 7/8	11/16
Syntellect	1 5/8	- 1/8
Teletech	13 11/16	- 1/4
Vantive	11 7/8	1/4
West Tel	13 13/16	- 1/16
As of close 11/2/99

How to: Use the Web Page Wizard to create a Web page in Word 2000.
 

HDI Tip of the Day
“Max DePree, the now-retired chairman of Herman Miller, said, “The first task of a leader is to help define reality.” That’s another way of talking about purpose. Without a sense of alignment behind that purpose, the company will be in trouble because the opposite of having purpose is drifting aimlessly. And it can’t be any old purpose that will galvanize and energize and enthrall people. It has to have meaning and resonance.” – Managing People is Like Herding Cats, by Warren Bennis

 

Today's News

Epicor Announces New Version of Clientele Help Desk
Epicor Software Corporation announced the availability of Clientele Help Desk 7.0, designed to enhance the productivity of midmarket companies. Clientele Help Desk is Epicor's software that provides internal help desks and technical support departments with the resources necessary to gather, organize, track and share information about their assets to better support users. Help Desk 7.0 boasts new enhancements such as Microsoft SMS integration, which enables administrators to better manage the allocation of assets, and improved call management and training features, allowing users to more effectively track call activity. (Read More)

Inference's Web Applications Now Offered as an ASP Service
Inference Corporation announced the k-Commerce(TM) Hosted Solutions program through which the customer service and support features of k-Commerce Support Enterprise will be made available in a hosted format. Under this new program Inference builds, manages and hosts an Internet-based self-service solution to address a customer's specific CRM needs. Once an organization has enrolled in the k-Commerce Hosted Solutions program, Inference representatives will comb corporate data and interview subject matter experts to gain the information necessary to develop an initial knowledge base of most common problems. The Inference team will then develop custom Web self-service pages that match each organization's ``look and feel.'' After the custom CRM solution is in place, Inference's team will provide support 24 hours a day, seven days a week. (Read More)

Great Plains Expands ASP Solution Offering
Great Plains announced that it is working with Microsoft Corporation and Cisco Systems Inc. to provide application service providers (ASPs) with a solution for deploying outsourced applications and services. Great Plains will deliver the additional services, including business management, corporate purchasing and customer/relationship management, through its participating ASP partners: Digex, FutureLink and The Taylor Group. (Read More)

Pivotal Selected as CRM Supplier for Microsoft/Cisco Application Hosting Program
Pivotal Corporation announced that its Pivotal eRelationship(TM) 2 products have been selected by Microsoft and Cisco for their Internet Application Hosting program. The program, also announced today by Microsoft and Cisco, provides end-to-end solutions for Application Service Providers (ASPs). This collaborative initiative will provide ASPs with a hosting solution that enables them to host customized CRM and eBRM services based on Pivotal's award-winning solutions.

RealMarket Live!  New Topic Every Week

The Digital Tether: Keeping Customers with Electronic Relationship Management Speaker: Laurie Orlov, Forrester Listen Now - Ready when you are!

New This Week From helpDESK Online
Deb Phillips shows how to implement a Service Level Agreement without instilling a bureaucratic mentality; Doreen Lozano provides a solution for the loss of key support executives or managers; and Kathryn E. Jackson demonstrates how to escape the "tyranny of the urgent" and take control of your time. (Read More)

Remedy Corp. and Whittman-Hart Team
Remedy® Corporation announced a business alliance with Whittman- Hart® In which Whittman-Hart will add a services practice that includes consulting and implementation for Remedy Help Desk(TM) and Remedy Asset Management(TM). As Remedy's preferred consultant for 'Blueprint' engagements, Whittman- Hart will leverage Remedy Blueprint , a step-by-step business needs assessment and solution implementation methodology. Whittman-Hart consultants will use Remedy Blueprint to identify potential pain points as well as hard and soft dollar savings for each client.

Aspect Announces E-Services to Provide Customer Solution Support Via the Internet
Aspect Communications Corporation announced that Delta Air Lines and Zomax Incorporated have recently selected Aspect E-Services to support Aspect customer service queries via the Internet. E-Services is an approach for Aspect customers to submit, append, query and close customer support cases through the Aspect corporate Web site.

Convergent Enhances Customer Relationship Management with Clarify-based Solution
Convergent Communications(TM) has begun the implementation of a Clarify-based front office system designed to enhance the company's customer relationship management. Implemented as part of Convergent Communications' $7 million customer loyalty platform, Clarify eFrontOffice supports the company's mission to provide customer care through highly personalized services and timely responses to customer inquiries.

Great Elk Provides CRM Solution for Solvay Pharma
Toronto-based Solvay Pharma Canada, has selected and implemented a CRM solution from The Great Elk Company. The "centerpiece" of the Solvay solution is Visual Elk integrated with Panorama, Great Elk's information delivery tool. The solution was implemented by Windsoft Corporation, Great Elk's North American pharmaceutical sector implementation partner.

Delta Express Debuts Voice-Driven Reservations System
Edify Corporation and Nuance announced that their products are powering Delta Express' new interactive speech recognition system--the Delta Express Automated Reservations System. This new system allows Delta Express to provide customer service while lowering its call center costs. For their customers, it means a more convenient and faster way to book a flight reservation.

Ivus Announces eBusiness Customer Care Service
Ivus announced its turnkey customer care solution - a combination of phone, e-mail, and web-based services created for eBusinesses to quickly offer customer care. Ivus utilizes customer care infrastructure applications in its web-based contact center to handle eBusinesses' customer inquiries. Over half a dozen companies have already chosen Ivus.