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RealMarket	133.72	3.54%
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Dow Jones	10,648.50	-0.76%
Nasdaq	2,967.65	0.04%
S&P500	1,354.12	-0.65%
APAC Tel	4 1/2	7/16
Applix	11 1/8	1 5/16
Aspect Tel	27	1 13/16
Astea	2 3/16	1/16
Clarify	78 7/8	1 5/8
Convergys	19 7/8	5/16
Datawatch	13/16	1/16
Davox	13 1/16	3/16
Edify	12 3/4	- 3/16
EIS Intl	4	1/8
eShare	4 1/2	- 3/8
Firstwave	2 1/8	- 1/16
Genesys	49 1/8	0
ICT Group	6 1/4	- 1/2
IMA	4 11/32	- 1/32
Inference	3 1/2	0
InterVoice	12 3/8	0
Mustang	6 7/16	- 11/16
Onyx	23 1/16	11/16
Pegasystems	7 3/8	- 7/16
Peregrine	44 3/16	5/16
Periphonics	39 7/8	2
Pivotal	30 1/4	- 1/4
Precision	12 5/16	- 1/8
Primus	32 7/8	2 3/4
Remedy	44	1
SalesLogix	32 1/4	3/4
Siebel	117 11/16	7 7/8
Silknet	80	0
SITEL	4 3/4	1/4
Sykes	31 3/16	5/16
Syntellect	1 3/4	3/16
Teletech	13 15/16	- 1/4
Vantive	11 5/8	0
West Tel	13 7/8	- 1/16
As of close 11/1/99

How to: Turn drag-and-drop editing on or off in PowerPoint 2000.
 

HDI Tip of the Day
“What do people want from their leaders? I have identified four characteristics that stand out and have deep relevance for tomorrow’s corporations. What most constituents want from their leaders are: 1) purpose, direction, or meaning; 2) trust; 3) a sense of we-can-do-it optimism; and 4) results.” – Managing People is Like Herding Cats, by Warren Bennis

 

Today's News

Luminate Offers Free SAP Monitor
Luminate(tm) Software Corporation announced that it is offering the industry's first solution for monitoring key SAP R/3 system performance metrics at no charge. Interested parties are invited to download a free copy at www.luminate.com. Luminate believes that this move will serve as a "free and easy" wake-up call to the thousands of organizations that are running SAP environments. Luminate believes that the increasing size, complexity and strategic importance of SAP R/3 installations require a heightened level of vigilance.

ServiceWare Strengthens International Headquarters; New Managing Director
ServiceWare Inc. today announced it will enhance its presence in the international market with the establishment of a new International Headquarters in the UK. David Dow, former Business Development and Finance Director for Primus Knowledge, has joined ServiceWare as Managing Director of International Operations. (Read More)

IBM And Siebel Expand CRM Partnership
Siebel Systems cemented its relationship with IBM when the two companies unveiled an alliance under which they will conduct joint development, sales, and marketing efforts. The alliance calls for IBM to sell Siebel Relationship 99 and for Siebel to sell IBM's DB/2 database. The companies will jointly market CRM technology. Siebel will build its products on IBM E-business technology such as WebSphere, Net.Commerce, and MQSeries.

Pivotal Announces Wireless Solution for eBusiness Relationship Management
Pivotal Corporation announced the Pivotal Anywhere(tm) solution for wireless access to Pivotal eBRM solutions. The Pivotal Anywhere wireless eBRM solution, which operates in conjunction with the BlackBerry(tm) wireless email solution from Research In Motion Limited, is available now from DataLan Corporation - a certified Pivotal Alliance Partner. The Pivotal Anywhere wireless eBRM solution meets the demand among business users for live access to corporate and Internet information while disconnected from the corporate network.

RealMarket Live!  New Topic Every Week

The Digital Tether: Keeping Customers with Electronic Relationship Management Speaker: Laurie Orlov, Forrester Listen Now - Ready when you are!

Trilogy Upgrades Sales-Automation Software
Trilogy Software introduced an application suite designed to help companies coordinate direct, indirect, and Internet sales channels. Trilogy Multichannel Commerce 2.0 packages both existing and new products, including server software that keeps a single, version of customer data. The suite comprises Trilogy Content Server, to classify sales and marketing content; Merchandising Server, to segment customers for advertising and cross-selling; Personalization Server, to tailor customer information; Sales Server, to offer catalogs and product configurations; Customer Server, to track customer care across channels; Order Server, to integrate sales with back-office payment and enterprise resource planning systems; and Extranet Server, to let partners and resellers access customer information.

Active Software Unveils New Integration System
Active Software, Inc. announced the next generation of its Integration System, ActiveWorks 4.0. Designed to provide a path to eBusiness integration, this release offers a new architecture that enables customers to define, manage and change their enterprise and business-to-business integration requirements. With the enhancements in ActiveWorks 4.0, the company claims customers and partners can create their eBusiness integration solutions 10 times faster than previous methods.

Help Desk 2000 Introduces New Portal Web Site
Help Desk 2000 announced the introduction of its new portal Web site. The updated Help Desk 2000 Web site (http://www.helpdesk2000.org) was unveiled at the Support Services Conference and Expo in San Francisco today. The content-oriented portal site will go live on November 1, 1999. The new site includes industry hot links, career opportunity listings, community bulletin boards, a "Tip of the Week," the Help Desk 2000 Bookstore - full of Help Desk 2000 recommended industry publications, downloadable white papers, and a complimentary subscription to Impact(tm), The Magazine for Help Desk Success.

Fujitsu using Clarify for Customer Care in Asia Pacific Region
Clarify Inc. announced that Fujitsu Australia Limited is implementing Clarify eFrontOffice for its growing customer base in the Asia Pacific Region. With Clarify, Fujitsu is providing customers of its Information Technology & Telecommunications (IT&T) infrastructure systems and services with web-based customer support, contract management, field service and logistics.

Remedy Launches Customer Relationship Management Solutions in Europe
Remedy Corp. announced the expansion of its product suite for customer relationship management into the European market. Remedy hopes to build upon its success to date in Europe with the Action Request System® (AR System™) and its experience and performance in the U.S. to support its expansion efforts into the European CRM market. Remedy is releasing International English versions of Remedy Customer Support™ and Remedy Quality Management™ to the EMEA (Europe, Middle East, and Africa) marketplace.

Genesys and Broadbase Announce Alliance
Genesys Telecommunications Laboratories, Inc. and Broadbase Software, Inc. announced the formation of a alliance to offer businesses greater insight into their customer contact center operations and e-commerce practices. Genesys and Broadbase will jointly build and deliver solutions that leverage valuable customer contact center information to effectively target customers, drive personalization, increase customer loyalty and improve efficiencies across the enterprise.

Imparto Takes on New Financing
Bringing the total investment in Imparto to $10.8 million, the second round of funding representing $7.3 million was led by Athena Technology Ventures and GCI Technology. Other first-round and second-round investors included Aspen Ventures and Red Rock Ventures. The company also announced the signing of New Century Mortgage Corporation as a new customer.

Sykes Reports Third Quarter Results
Sykes Enterprises announced net income of $14.1 million, or $0.33 per diluted share, on revenue of $161.0 million, for the third quarter ended September 30, 1999. Driven primarily by continued growth in its core business of technical support, earnings increased 61% from net income of $8.8 million, or $0.21 per diluted share, for the same period in 1998.