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Stock Index
RealMarket	129.14	5.29%
Stock Index:	Tell me more
Dow Jones	10,729.80	1.01%
Nasdaq	2,966.43	3.17%
S&P500	1,362.93	1.53%
APAC Tel	4 1/16	- 1/2
Applix	9 13/16	- 1/4
Aspect Tel	25 3/16	1 1/4
Astea	2 1/8	- 3/16
Clarify	77 1/4	1 11/16
Convergys	19 9/16	- 5/16
Datawatch	3/4	- 5/32
Davox	12 7/8	1/4
Edify	12 15/16	9/16
EIS Intl	3 7/8	1/16
eShare	4 7/8	-1
Firstwave	2 3/16	- 1/16
Genesys	49 1/8	5/8
ICT Group	6 3/4	- 1/4
IMA	4 3/8	- 3/16
Inference	3 1/2	1/32
InterVoice	12 3/8	1 5/16
Mustang	7 1/8	1/8
Onyx	22 3/8	7/8
Pegasystems	7 13/16	- 1/2
Peregrine	43 7/8	3 13/16
Periphonics	37 7/8	1
Pivotal	30 1/2	2 3/8
Precision	12 7/16	-2 1/16
Primus	30 1/8	1
Remedy	43	2 9/16
SalesLogix	31 1/2	2 5/8
Siebel	109 13/16	9 1/2
Silknet	80	2 1/2
SITEL	4 1/2	1/16
Sykes	30 7/8	7/16
Syntellect	1 9/16	0
Teletech	14 3/16	1 1/16
Vantive	11 5/8	3/16
West Tel	13 15/16	7/8
As of close 10/29/99

Hyperlink colors are not the same as the browser in Excel 2000.
 

HDI Tip of the Day
“Second, to keep their organizations competitive, leaders must create a social architecture capable of generating intellectual capital. What matters most about the structure, architecture, or design of the organization is whether it exemplifies the five Fs: fast, focused, flexible, friendly, and fun. Almost any design will work if people want it to work. So I’m less concerned about structure than I am about what leaders are doing to motivate people. I think it’s ideas, innovation, and quality of the workforce that makes all the difference in the world. And the brightest leaders are aware of that.” – Managing People is Like Herding Cats, by Warren Bennis

 

Today's News

Servicesoft Technologies Announces the Integration of Their Customer-Focused Solutions With HP OpenView
Servicesoft Technologies, Inc. announced an agreement with Hewlett-Packard Company to integrate HP OpenView Service Desk with Servicesoft's Knowledge Builder(tm) and Web Advisor(tm) to create a customer oriented support management system. The integration will enable HP OpenView Service Desk users to find the answers to reported problems within the Knowledge Builder's knowledge base, and end-users to efficiently and intelligently serve themselves using Web Advisor. (Read More)

KPMG to Deploy Pivotal eRelationship Solution to 5,000 Users Worldwide
Pivotal Corporation announced that KPMG LLP has signed a 5000-user licensing contract for the worldwide deployment of the Pivotal eRelationship(TM) eBRM solution. KPMG's Consulting practice will deploy the Pivotal eRelationship solution to networked and mobile users in sales, marketing and client project management in North America, Latin America, South America, Asia Pacific, Europe, the Middle East and Africa. When deployed over the next several months, this global KPMG solution will be among the largest eBusiness relationship management systems in the world.

Sykes and Support.Com Form Strategic Alliance
Sykes Enterprises and Support.com announced a long-term alliance that joins Support.com's Internet support infrastructure with Sykes' remote diagnostics and technical support expertise. The alliance delivers web-based technical support service that provides support for any type of hardware and software problem or question. At the heart of the alliance is the joint integration of Sykes AnswerTeam(TM) service, combined with Sykes' technical support.

AMF Bowling Selects Applix iEnterprise
Applix® Inc. announced that AMF Bowling, Inc. has implemented Applix iEnterprise as its Customer Relationship Management (CRM) solution. AMF Bowling is the world's largest bowling equipment manufacturer and bowling center operator and plans to implement the Applix iEnterprise CRM solution in phases, having gone live with Applix iService for Customer Support. Additional implementation phases include iHelpdesk for internal IT Support, iService for Project Management and Field Service and iSales inside and field sales and marketing. International deployment is planned for 2000.

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The Digital Tether: Keeping Customers with Electronic Relationship Management Speaker: Laurie Orlov, Forrester Listen Now - Ready when you are!

Clarify, IET and Servigistics Form Partnership For Customer Service Chain
Clarify, Inc., IET - Intelligent Electronics, and Servigistics, Inc., announced plans to collaboratively develop and deliver an integrated field service and logistics solution. With general release planned for Q1 2000, the combined offering will incorporate Clarify's e-business solutions for the front office, IET's intelligent resource optimization, and Servigistics' planning and logistics tools to include software, consulting and support. This solution hopes to increase return on relationship by enabling enterprises to deploy the right people and the right parts with all the necessary information when delivering service.

Accompany Inc. Outsources e-business Customer Service
Accompany Inc., an Internet-based group-buying network to aggregate demand for products and services, has hired 800 Support to provide customer and technical support services to consumers and small businesses leveraging the power of the Internet to pool their purchasing power.

SportsLine USA Selects E.piphany E.4
E.piphany, Inc. announced that SportsLine USA, Inc., publisher of CBS SportsLine has selected the E.piphany E.4(TM) solution. SportsLine will use E.piphany E.4 to analyze Internet commerce purchasing patterns and the overall user patterns on its Web sites, which achieved daily page views of nearly 25 million in October.

PCSupport.com Launches Portal
PCsupport.com Inc. launched PC Support Center, a personalized, proactive and vendor-neutral PC technical support portal, available at www.pcsupport.com. By delivering personalized eSupport, the portal hopes to improve the PC support experience while reducing support costs and minimizing PC users’ downtime.

eShare Technologies Changes Its Executive Management Team
eShare Technologies announced changes in several key management positions and the restructuring of eShare into distinct business units to support its operations. Effective immediately, James Tito will expand his role to become vice chairman and president. Formerly the chief executive officer of eShare Technologies before its combination with Melita International, Tito will be responsible for the overall operations of the combined company and will have direct management responsibility for the direction of the company's Internet Solutions Business Unit.

IMA Offers ChannelEDGE
IMA introduced the first component of its Demand Chain Management (DCM) vision, ChannelEDGE(TM). ChannelEDGE is a Java-based solution that captures telephony, fax, e-mail, imaging, Internet (including chat), and other user-defined channels and interactions emanating from outside the company and distributes them to the appropriate employee through an evaluation of skill sets and security profiles. Built on IMA's Internet Component Architecture (iCA), ChannelEDGE integrates current front- and back-office system applications, providing businesses with a single tool for managing all interactions between any source to any employee.

Primus Reports Results for the Quarter
Net revenues for the third quarter were $6.3 million, compared with $2.2 million for the same period last year, an increase of 186 percent. Net loss was $1.2 million or $.09 per share, compared with a net loss of $3.2 million or $.38 per share for the third quarter of 1998. Revenues from license fees for the third quarter of 1999 increased 211 percent over the comparable period of 1998 and accounted for 70 and 64 percent of total revenues for the third quarters of 1999 and 1998, respectively. Revenues from maintenance, support, consulting and other services increased 141 percent over the comparable period of the prior year. During this quarter Primus closed a record 19 transactions, including key contracts with COMPAQ, GTE Internetworking, Lucent, Rockwell, SGI and Sprint. This quarter also included four international deals: CGU Life, KPN Telecom, Olympus Optical and BMW.

Edify Corporation Announces Third Quarter Results
Revenues for the quarter were $16.3 million. Excluding revenues associated with the Employee Relationship Management Group (ERM) assets which were sold during the quarter, revenues for the third quarter were $15.3 million, an increase of 15% as compared to $13.3 million for the same quarter in 1998. Including a net gain of $15.3 million from the sale of the ERM assets, net income for the quarter was $10.2 million, or $0.52 per share on a diluted basis, as compared to a net loss of $5.0 million, or $0.29 loss per share on a diluted basis, for the third quarter of 1998.

Pegasystems Reports Third Quarter
Total revenues for the 1999 third quarter were $20.5 million, an increase of 16.3% from the $17.6 million reported for the same 1998 period. License revenues totaled $6.3 million in the recent quarter, decreasing 30.7% compared with $9.1 million for the year-ago period. Services revenues for the latest three months were $14.2 million, up 66.1% from $8.6 million for the 1998 third quarter.