realmarket.com
RealMarket Resources     Suppliers | Pubs | Assoc.     Industry Calendar     Career Corner     Board of Advocates   RealMarket Today!     News Search | Archives     Subscribe | Unsubscribe     Stock Index   RealMarket Live!     Past | Current | Future     TalkBack: Ask the Expert About | Affiliations | Home
Stock Index
RealMarket	122.65	3.25%
Stock Index:	Tell me more
Dow Jones	10,622.50	2.19%
Nasdaq	2,875.22	2.59%
S&P500	1,342.44	3.53%
APAC Tel	4 9/16	1/16
Applix	10 1/16	- 3/16
Aspect Tel	23 15/16	1/2
Astea	2 5/16	5/16
Clarify	75 9/16	2 13/16
Convergys	19 7/8	- 1/16
Datawatch	29/32	- 1/32
Davox	12 5/8	- 1/8
Edify	12 3/8	3/8
EIS Intl	3 13/16	3/8
eShare	5 7/8	- 1/8
Firstwave	2 1/4	1/16
Genesys	48 1/2	0
ICT Group	7	3/8
IMA	4 9/16	1/16
Inference	3 15/32	- 9/32
InterVoice	11 1/16	15/16
Mustang	7	- 1/16
Onyx	21 1/2	0
Pegasystems	8 5/16	5/8
Peregrine	40 1/16	1 3/4
Periphonics	36 7/8	1 1/16
Pivotal	28 1/8	2 1/8
Precision	14 1/2	7/16
Primus	29 1/8	-4
Remedy	40 7/16	1
SalesLogix	28 7/8	3/8
Siebel	100 5/16	6 7/16
Silknet	77 1/2	-7 3/8
SITEL	4 7/16	- 1/4
Sykes	30 7/16	2 1/2
Syntellect	1 9/16	- 5/32
Teletech	13 1/8	3/8
Vantive	11 7/16	3/16
West Tel	13 1/16	9/16
As of close 10/28/99

The Excel 2000 History worksheet does not display all changes.
 

HDI Tip of the Day
“First, I think leadership is character. … The corollary of this is that the process of becoming a leader, to me, is much the same process as becoming an integrated human being. … I’ve never seen a person derailed because of a lack of technical competence. But I’ve seen lots of people derailed from positions because of a lack of judgement and character.” – Managing People is Like Herding Cats, by Warren Bennis

 

Today's News

McKenna Group and RightPoint Announce Real-Time Alliance
The McKenna Group and RightPoint Inc. announced an alliance focused on helping Global 1000 and emerging e-business companies successfully embrace Real-Time emarketing. The alliance will provide consulting and product solutions that enable these companies to execute targeted and personalized real-time marketing strategies. The McKenna Group and RightPoint are currently working jointly in client engagements and will engage in co-marketing and market development activities.

E.piphany Announces New Products
E.piphany, Inc. announced the general availability of its E.4(TM) applications for e-commerce, including the next version of E-Commerce Reporting and Analysis and a new application, E-Commerce Campaign Management. With this release, Epiphany E.4 solutions now natively integrate with BroadVision's One-to-One(TM) applications. The E.piphany(TM) e-commerce solutions enable companies to develop a new understanding of how the Web affects the enterprise and how businesses can evolve to effectively interact with individual customers.

Cap Gemini and Clarify Sign Alliance Agreement
Cap Gemini and Clarify Inc. announced a worldwide alliance to deliver integrated Customer Relationship Management (CRM) solutions to companies throughout the world. Under the terms of the agreement, Cap Gemini, a worldwide information technology (IT) and management consulting firm is formalizing its established business relationship with Clarify. Cap Gemini has one of the largest Clarify practices in Europe, and the global agreement is focused on extending its position worldwide.

Primus Partners With Chili!Soft
Primus and Chili!Soft have announced an agreement to include Chili!Soft's ASP technology in all Primus Web products, providing customers the added functionality of ASP technology across multiple platforms. Under the agreement, Primus will automatically incorporate Chili!Soft ASP technology into all current and future Web products. Users of Primus' Web-based eService tools, including Primus Interchange, will now be able to customize their environments and develop dynamic Web pages without regard to platform constraints.

RealMarket Live!  New Topic Every Week

The Digital Tether: Keeping Customers with Electronic Relationship Management Speaker: Laurie Orlov, Forrester Listen Now - Ready when you are!

eShare Technologies Partners With iWon.com
eShare Technologies has partnered with iWon.com, a new CBS-backed destination Internet portal combining search, content and functionality with a large guaranteed cash giveaway. Launched this month, iWon.com is giving away to its users $10,000 every day, $1 million every month and $10 million on Tax Day (April 17, 2000). iWon.com chose eShare to help increase visitor traffic, loyalty and satisfaction, and manage online communications.

Davis Software Tele-Scope
Davis Software Engineering announced today Web-enabled features to their CRM solution, Tele-Scope. Real time Chat and Co-Browsing features have been added to enhance the electronic CRM functionality of Tele-Scope and increase the management of communication channels. Tele-Scope is used by wholesale, retail, and electronics companies nationwide (Coca-Cola, Baylor Healthcare) as a multi-functional, CRM solution.

Down to One ServiceWare
ServiceWare Corporation of Canada announced that it is changing the company's name to ServicePlus Corporation. The name change aligns with the company's ServicePlus line of service management systems (SMS) and a commitment to its core competency in delivering service management solutions as a component of customer relationship management (CRM). Note: ServiceWare Inc. (rightanswers.com) is a different company and is not changing its name.

Primus eService Software Powers GTE Internetworking Customer Support
Primus announced that GTE Internetworking's Information Technology (IT) department, has selected Primus software products to provide an enhanced level of eService and customer support. GTE Internetworking, a unit of GTE Corporation offers a full spectrum of integrated Internet services to both consumers and Fortune 500 companies using IP networking technologies, will be using Primus products to help resolve customer support issues more efficiently and effectively.

OAO Technology Solutions, Signs Agreement With Siebel
OAO Technology announced that it has entered into a Value Added Industry Remarketer (VAIR) agreement with Siebel Systems. This new agreement permits OAOT to resell and/or host licenses of Siebel Front Office Applications for public sector and commercial customers throughout the United States, Europe, Canada and Mexico. The company can now offer design, installation and hosting of Siebel solutions.

Peregrine Launches First Hosted Version of Consolidated Service Desk
Peregrine Systems®, Inc. announced the immediate availability of the first Consolidated Service Desk (CSD) solution offered under an application service provider (ASP) model. E-ServiceCenter(TM), the hosted version of Peregrine Systems ServiceCenter(TM), will include all of the application modules including: Problem Management, Configuration Management, Systems Management, Change Management, Service Level Agreement Management and even Work Management.

Kana Announces Record Third Quarter 1999 Results
Revenues for the quarter marked the largest quarter in Kana's history at $3,596,000, an increase of 525% compared to revenues of $575,000 for the same quarter in the prior fiscal year. In addition, excluding acquisition-related charges and the amortization of deferred stock compensation, the company recorded a net loss for the quarter of $5.4 million or $(.27) per share, compared to a net loss of $1.8 million or $(.14) per share for the same period in fiscal 1998.

Precision Response Reports Third Quarter Results
Precision Response reported record revenues of $57.0 million for the third quarter ended September 30, 1999, up 27% from $45.0 million reported for the same period in 1998. Net income doubled to $2.4 million or $0.11 per share (diluted) for the third quarter, compared to net income of $1.2 million or $0.06 per share (diluted) before restructuring and other special charges, for the same period one year ago.

SITEL Reports 29% Increase in Revenues
SITEL Corporation announced results for the third quarter and nine-months ended September 30, 1999. For the quarter, revenues were $189.6 million, up 29.2% from $146.8 million in the third quarter of 1998. Excluding a $9.6 million non- cash write down of certain software, operating income was $10.0 million, or 5.3% of revenues, which compares to $5.1 million, or 3.5% of revenue in the comparable period of 1998.