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Stock Index
RealMarket	118.61	-0.50%
Stock Index:	Tell me more
Dow Jones	10,349.90	-1.15%
Nasdaq	2,815.95	-0.02%
S&P500	1,293.63	-0.62%
APAC Tel	4 5/8	3/16
Applix	10 1/4	- 3/4
Aspect Tel	23 13/16	1 7/16
Astea	2	- 1/16
Clarify	71 3/4	2 21/32
Convergys	20 3/4	- 3/16
Datawatch	23/32	- 7/32
Davox	13 5/8	- 1/4
Edify	11 7/8	1/4
EIS Intl	3 3/16	1/8
eShare	6 5/8	- 1/4
Firstwave	2 1/4	- 1/16
Genesys	47	- 1/8
ICT Group	7	- 3/8
IMA	4 3/16	- 1/16
Inference	2 3/4	7/16
InterVoice	10	13/32
Mustang	7 1/4	3/16
Onyx	22 1/8	7/8
Pegasystems	7 27/32	- 9/32
Peregrine	41 3/16	- 9/16
Periphonics	35 1/8	1 1/16
Pivotal	21 1/8	3/8
Precision	13 15/16	1/8
Primus	38 1/4	1
Remedy	35 3/16	7/16
SalesLogix	26 3/8	-1 1/2
Siebel	94	-2 1/2
Silknet	90 3/8	-4 5/8
SITEL	4 7/8	9/16
Sykes	23 3/16	-1 1/8
Syntellect	1 13/16	- 5/16
Teletech	13 5/16	1 3/8
Vantive	11 3/16	0
West Tel	11 7/8	- 1/2
As of close 10/25/99

How to: Compact a .pst file in Outlook 2000.
 

HDI Tip of the Day
“Make proactive calls: Like Clara Stata [Supervisor of Support Technologies Group, Bentley Systems], Tracy Faleide of Great Plains Software tried to promote her company’s support site with newsletter articles and e-mail campaigns—with limited results. “Most recently, we started just calling everybody. Good old-fashioned pick-up-the-phone-and-talk-to-someone-in-person. And that’s what we’re finding to be most effective.”” – The Year’s Ten Best Web Support Sites, produced by Soft?letter & The Association of Support Professionals

 

Today's News

Novell Says "Yes" to Tally
Tally Systems announced that Novell has approved Tally Systems messaging and asset management tools as fully compatible with Novell NetWare versions 5.0 and 4.x through the Novell "Yes, Tested and Approved" program. Tally Systems NetCensus, CentaMeter, and Centennial 2000 NetCensus Edition asset management software, as well as Tally Systems MailCheck, ModemCheck, IP.Check and Incentra messaging management tools, underwent testing at Novell's DeveloperNet Labs, and all are "Yes, Tested and Approved."

RepairNow.com Selects Inference k-Commerce
Inference Corp. announced that RepairNow.com, a new online home repair infomediary, has chosen k-Commerce Web to provide do-it-yourself solutions to customers seeking help with home appliance repair problems. The RepairNow.com site was launched on September 29th to provide consumers with an interactive resource to find product information, fix-it-yourself guides and qualified repair professionals in their area. (Read More)

Sales Vision Announces Name Change:
Sales Vision has changed it's name to YOUcentric, demonstrating a commitment to developing B2B eCRM applications based on customers' business processes. The name change coincides with the release of a new Adapt-to-Order packaging and delivery model and Assembly Line (TM) software tool that offers customers the ability to configure exact-fit relationship management solutions.

Help Desk Technology Introduces E-Support Solution
Help Desk Technology realeased HelpSTAR 2000 which is scheduled for release early next year. The 2000 release adds a new Web Interface, e-mail features, and a User. Help Desk Technology seeks to distinguishes itself as the feature rich, affordable help desk solution.

RealMarket Live!  New Topic Every Week

eSupport: Optimizing the Support Experience Speaker: Radha Basu, Support.com Listen Now - Ready when you are!

Hyperion Now Open For E-Business Analysis
In a move to help companies better understand and optimize their e-marketing, customer relationship and e-commerce activities, Hyperion today unveiled the Hyperion e-Business division. This new independent division of Hyperion will deliver integrated analytic applications for e-marketing, Web site, and e-commerce analysis that transform data in e-business and “brick and mortar” systems into actionable information.

IMA Introduces New E-Business Vision
IMA announced a new process for supporting the huge inflow of demand that has shifted from more traditional distribution channels onto the Internet. IMA's vision, termed Demand Chain Management (DCM), will be a suite of technology solutions to enable businesses to create demand, manage demand, and respond to demand in a highly effective manner.

Aspect Forms Global Partners Organization
Aspect Communications Corporation announced the formation of its Aspect Global Partners organization, which will be led by Garry Reichert. The Aspect Global Partners organization is building a network of systems integrators (SIs) with front- and back-office vendors that will better enable Aspect's customers to deploy solutions for their multimedia contact centers.

ICT Group Reports for Third Quarter 1999
ICT GROUP, INC. reported consolidated net revenues of $37.1 million, an increase of 21% over 1998 third quarter net revenues of $30.7 million. Operating income for the year's third quarter increased 61% to $1.8 million from $1.1 million in the third quarter of 1998 and net income increased 71% to $971,000 from $567,000 in the same period last year.

EIS Reports Profitable Third Quarter
The company reported net income of $426,000, or $0.04 per share, for the third quarter of 1999, compared to a net loss of $2.1 million, or $0.18 per share, for the third quarter of 1998. Consolidated net revenues in Q-3 1999 were $12.3 million, compared to consolidated net revenues of $13.4 million for Q-3 1998.

Interactive Intelligence Introduces Platform for Service Providers
Interactive Intelligence, Inc. announced EIC for Service Providers, a new platform capable of offering unified messaging and other enhanced services to hundreds of thousands of subscribers. Enterprise Interaction Center® (EIC). EIC for Service Providers consists of four major elements -- a relational database of subscriber, an LDAP-based subscriber directory, an e-mail system and one or more Windows NT servers running EIC.

Mustang.com, Inc. Reports Third Quarter Financials
Mustang.com, Inc. reported record sales for the nine months ended September 30, 1999, reporting revenue of $2,604,657, a 100% increase compared to revenue of $1,304,601 reported for the nine months ended September 30, 1998. Net losses for the nine month reporting period decreased 67% to $332,237, a $.07 loss per share, compared to net losses of $1,009,798, or $.28 loss per share, realized for the same period in 1998.