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Stock Index
RealMarket	119.21	2.04%
Stock Index:	Tell me more
Dow Jones	10,470.20	1.68%
Nasdaq	2,816.52	0.52%
S&P500	1,301.65	1.41%
APAC Tel	4 7/16	1/8
Applix	11	- 7/16
Aspect Tel	22 3/8	3/16
Astea	2 1/16	1/16
Clarify	69 3/32	2 23/32
Convergys	20 15/16	0
Datawatch	15/16	1/8
Davox	13 7/8	- 1/8
Edify	11 5/8	1/8
EIS Intl	3 1/16	9/16
eShare	6 7/8	3/8
Firstwave	2 5/16	- 5/16
Genesys	47 1/8	1/16
ICT Group	7 3/8	- 9/16
IMA	4 1/4	- 1/16
Inference	2 5/16	- 1/8
InterVoice	9 19/32	- 1/32
Mustang	7 1/16	- 3/8
Onyx	21 1/4	1 15/16
Pegasystems	8 1/8	1/32
Peregrine	41 3/4	1/16
Periphonics	34 1/16	1 3/16
Pivotal	20 3/4	1 3/16
Precision	13 13/16	5/16
Primus	37 1/4	6 15/16
Remedy	34 3/4	1/4
SalesLogix	27 7/8	1 13/16
Siebel	96 1/2	1 5/8
Silknet	95	8 11/16
SITEL	4 5/16	1/16
Sykes	24 5/16	- 5/8
Syntellect	2 1/8	- 1/16
Teletech	11 15/16	- 11/16
Vantive	11 3/16	0
West Tel	12 3/8	5/8
As of close 10/22/99

How to: Hide the wavy, red underline marks made by Spell Checker in Word 2000.
 

HDI Tip of the Day
“Hammer the message home: When Bentley launched its Select Online support site, Carla Stata [Supervisor of Support Technologies Group, Bentley Systems] recalls, “we sent out press releases, wrote articles in our newspapers, did surveys, went to trade shows—and still you can find Bentley users who haven’t heard of Select Online.” In the end, she says, the most effective advertising was “right in your own backyard”—Bentley’s own telephone support reps. “They really needed to be the ones to ask people if they’d ever visited our Web site and did they know there’s a tech note up there that deals with this very question.”” – The Year’s Ten Best Web Support Sites, produced by Soft?letter & The Association of Support Professionals

 

Today's News

eSupport: Optimizing the Support Experience -- Now playing in RealMarket Live!
Radha Basu, CEO & President of Support.com, outlines the case for eSupport and shares her insights on how eSupport technology is being put to use today to reduce cost, improve service, and create revenue opportunities for corporate IT shops, ISPs, PC OEMs and outsourcers. (View Webcast)

Kana Offers Holiday E-tailers a List to Check Twice
Kana Communications offers a list of tips for e-tailers hoping to take advantage of the $8 billion 1999 online holiday shopping season. Kana says it's not too late for e-tailers to beef up their online communications infrastructure to ensure that customers have a positive experience. Kana suggests five tips including letting your customers hear from you, make e-commerce easy, don't keep customer waiting, give customer what they want and know your customers. (Read More)

Primus Interchange Integrates Web Self-Service
Primus announced Primus® Interchange, an application that enables eBusinesses to provide their customers with flexible self-service and email, chat and collaboration support. Primus Interchange provides self-service and the ability to request live assistance, via email or chat, from the most appropriate customer service representative available.

RTS Unveils Service Suite 9
RTS Software announced the availability of RTS Service Suite 9, the latest version of the company’s integrated service delivery chain management solution. In addition to upgrades and enhancements to the current RTS Service Suite modules, the solution now offers RTS Service Portal, which allows users to access information and services, at all levels of the organization, via the Web.

RealMarket Live!  New Topic Every Week

eSupport: Optimizing the Support Experience Speaker: Radha Basu, Support.com Listen Now - Ready when you are!

SERVICEPower Version 4.2 Now Available
ServicePower, Inc., a provider of field service scheduling software, announced the release of SERVICEPower Version 4.2 at the AFSM International World Conference. It includes a web- enabled Java Gantt display to give enhanced performance over a WAN or the Web, same day appointments, and parts scheduling to support advanced logistics management.

Peregrine Systems Announces Workgroup Alliance Partner Program
Peregrine Systems® announced the creation of the Workgroup Connections Alliance(TM) Partner Program(TM), a sales and implementation model for bringing the InfraCenter(TM) for Workgroups solution to midrange companies and departments within enterprises. InfraCenter for Workgroups is an integrated help desk and asset management solution, which provides organizations with Infrastructure Management capabilities.

Best Buy Implementing Clarify
Clarify Inc. announced that Best Buy Co., Inc. has chosen Clarify eFrontOffice to enable its web-based customer service vision. Best Buy, the nation's largest-volume specialty retailer of consumer electronics, personal computers, entertainment software and appliances, will use Clarify to drive its field service, logistics, and customer service operations over the web and across its more than 300 retail stores and service centers in the United States.

Beyond.com and ARTISTdirect Select Annuncio Live
Annuncio Software announced that Internet software superstore Beyond.com and online music retailer ARTISTdirect have selected Annuncio for developing customer loyalty through personalized communications. These e-businesses are using Annuncio Live to automate, execute and measure the effectiveness of integrated marketing campaigns across multiple channels including direct mail, web and email.

BlueCross BlueShield of Tennessee Selects FirstSense
FirstSense Software, Inc. announced that BlueCross BlueShield of Tennessee (BCBST) has selected FirstSense Enterprise (TM) to monitor and analyze the performance of its mission-critical applications. BCBST is using the FirstSense product with its payer managed care system, PeopleSoft Financials and Microsoft Outlook.

Blue Pumpkin in the Money
Blue Pumpkin Software Inc. announced that it has raised $9 million from Lucent Venture Partners, Siemens’ Mustang Ventures, Dain Rauscher Wessels Investors LLC and Brentwood Venture Capital. To date, the company has received investments totaling $14.7 million.

Active Software Expands European Operations
Active Software, Inc. announced the opening of new offices in France and Germany. Building upon Active Software's current European operations in the Netherlands and the United Kingdom, the two new offices provide product sales and technical support to both existing and potential customers throughout the continent.

Polaris Solutions Elevates Consulting Alliance with Siebel
Polaris Solutions and Siebel Systems, Inc. announced that they have elevated Polaris Solutions to Premier Partner status. Polaris Solutions achieved Premier status nine months after the company first began working with Siebel; and in that time, has rolled out Siebel systems to customers like Citigroup, Reynolds Metals, NewsEdge, Parametric Technology and Atex Media Solutions.

Interactive Intelligence Reports Third Quarter Revenues
Interactive Intelligence, Inc. announced record revenues of $5.2 million for the quarter ended September 30, 1999, an increase of 98 percent over revenues of $2.6 million in the same quarter a year ago. The net loss for the third quarter was $2.0 million, or $0.18 per share. This compares with a net loss of $1.7 million, or $0.19 per share for the third quarter of 1998.

TeleTech Announces Third Quarter Results
TeleTech Holdings, Inc. announced 1999 third quarter net income of $6.8 million, or 11 cents per share on a diluted basis, excluding a one-time gain. This represents a 44 percent increase over 1998 third quarter net income of $4.7 million, or 8 cents per share on a diluted basis. Including the one-time gain, TeleTech's 1999 third quarter net income was $10.8 million, or 17 cents per share on a diluted basis.