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RealMarket	116.83	0.29%
Stock Index:	Tell me more
Dow Jones	10,297.60	-0.91%
Nasdaq	2,801.95	0.50%
S&P500	1,283.61	-0.45%
APAC Tel	4 5/16	- 1/4
Applix	11 7/16	- 7/16
Aspect Tel	22 3/16	- 13/16
Astea	2	- 5/16
Clarify	66 3/8	2 1/4
Convergys	20 15/16	1/4
Datawatch	13/16	- 1/8
Davox	14	- 5/8
Edify	11 1/2	9/16
EIS Intl	2 1/2	1/4
eShare	6 1/2	- 9/16
Firstwave	2 5/8	0
Genesys	47 1/16	- 3/8
ICT Group	7 15/16	1/4
IMA	4 5/16	- 1/2
Inference	2 7/16	- 1/8
InterVoice	9 5/8	1/8
Mustang	7 7/16	- 5/16
Onyx	19 5/16	-1 1/16
Pegasystems	8 3/32	- 1/32
Peregrine	41 11/16	-4 7/8
Periphonics	32 7/8	1
Pivotal	19 9/16	-1 3/16
Precision	13 1/2	- 3/8
Primus	30 5/16	-1 3/16
Remedy	34 1/2	- 9/32
SalesLogix	26 1/16	1 9/16
Siebel	94 7/8	2 5/32
Silknet	86 5/16	12 1/16
SITEL	4 1/4	1/4
Sykes	24 15/16	- 7/8
Syntellect	2 3/16	- 1/8
Teletech	12 5/8	- 3/8
Vantive	11 3/16	- 1/8
West Tel	11 3/4	0
As of close 10/21/99

Other Excel 2000 user replaced/changed data that was to be kept.
 

HDI Tip of the Day
“Tech support isn’t usually a service that software companies like to promote. But Web support is different: Inviting customers to visit a Web support site can produce very substantial savings by reducing telephone call volume (and, incidentally, by increasing customer satisfaction).” – The Year’s Ten Best Web Support Sites, produced by Soft?letter & The Association of Support Professionals

 

Today's News

DealerKid.com Announces CRM Solution for Automotive Retailers
DealerKid.com announced general availability of the DealerKid Enterprise Solution, a customer relationship management (CRM) application powered by SalesLogix for the automotive retail industry. Car dealers -- in a highly competitive industry where more than $12 billion are spent annually on marketing and advertising to attract buyers -- will have a solution that integrates front office software with their in-dealership Reynolds+Reynolds (R+R), or Automatic Data Processing (ADP) management system to handle and support customer acquisition, retention and loyalty programs.

Meeting the Global Parts and Logistics Challenge
Here's how two companies revamped worldwide parts distribution, warehousing and delivery--and reduced cost, to boot. Read More of the Customer Support Management Magazine article.

Sessio.com Launches Live Customer Service for the Web
Sessio.com is launching a new version of iSession, providing real-time Internet customer service that allows e-tailers and e-commerce companies to instantly chat with customers visiting their Web sites. Sessio.com’s product does not require software or hardware installatio - only an Internet browser and Internet access are required. iSession will support real-time chat and gives customer service representatives (CSR’s) the ability to drive the client-browser anywhere on the Web and to push Web pages of specific products, forms, and to checkout registers.

Primus eService Software Powers GTE Internetworking Customer Support
Primus announced that GTE Internetworking's Information Technology (IT) department, has selected Primus software products to provide an enhanced level of eService and customer support. GTE Internetworking, a unit of GTE Corporation offers integrated Internet services to both consumers and Fortune 500 companies using IP networking technologies, will be using Primus products to help resolve customer support issues more efficiently.

RealMarket Live!  Now Broadcasting!

eSupport: Optimizing the Support Experience Speaker: Radha Basu, Support.com Listen Now - Ready when you are!

FaceTime Helps Home Access Health
At Internet Commerce Expo, FaceTime Communications and Home Access Health Corporation announced that using FaceTime’s technology, Home Access Health is offering real-time, medically directed counseling for people with questions about hepatitis C and HIV results. Home Access Health makes a FDA-approved at-home test services for hepatitis C and HIV.

Pelorus Ranks Rockwell Electronic Commerce
Rockwell Electronic Commerce was named the U.S. call center market leader in customer satisfaction, according to The PELORUS Group. The recently released study, “The 1999 Call Center Survey: An Exclusive Customer Report Card”, indicated users of Rockwell Electronic Commerce technology and products rated the company the highest in overall satisfaction compared to users of other major call center vendors’ equipment. Rockwell was also ranked highest for product support.

Convergys and YourAccounts.com Share Customer Win
Convergys Corporation and YourAccounts.Com announced their previously signed agreement has resulted in a new major customer deployment. The joint customer, Cellular One, chose the combined Convergys and YourAccounts.Com solution to cut costs and provide their customers with the convenience of online bill access and payment.

royalblue technologies Launches ChangeManager
royalblue ChangeManager-IT offers organizations control over change in their IT environment. With ChangeManager-IT, IT professionals will be able to plan, monitor, implement and control IT change according to their business rules.

Aspect Communications Reports Results
Aspect Communications reported revenues of $129.9 million for the third quarter ended September 30, 1999, compared with $112.2 million for the second quarter of 1999 and $138.0 million for the third quarter of 1998. On a pro forma basis, excluding the impact of intangible asset amortization, diluted results per share were break-even in the third quarter of 1999.

Clarify Announces Record Third Quarter
Clarify Inc. announced record revenues of $63.3 million for the quarter ended Sept. 30, 1999, an increase of 21 percent from revenues of $52.3 million reported in the second quarter of 1999, and an increase of 84 percent from $34.5 million in revenues reported in the third quarter of 1998. Net income for the third quarter of 1999 was $5.9 million or $0.23 per diluted share versus net income of $3.4 million or $0.14 per share for the second quarter of 1999, and net income of $2.0 million or $0.09 per diluted share for the third quarter of 1998.

Broadbase Expands Roster of Dot com Customers
Broadbase Software, Inc. announced that leading dot com companies have recently selected Broadbase to provide them with analytic applications for their e-commerce initiatives to increase traffic, improve personalization, grow revenue and boost customer loyalty. New dot com customers include: Ashford.com, InsWeb, Industrial Purchasing Services (IPS), Mercata, Mercury Interactive, Onvia.com, and RemarQ Communities Inc.

Calico Commerce Reports Revenues for Second Quarter
Total revenues increased by 55 percent to $8.2 million compared with revenues of $5.3 million for the same period of the prior year. The Company had a net loss of $6.5 million or $0.69 per share for the quarter compared to a net loss of $4.9 million or $0.75 per share in the same period of the prior year