realmarket.com
RealMarket Resources     Suppliers | Pubs | Assoc.     Industry Calendar     Career Corner     Board of Advocates   RealMarket Today!     News Search | Archives     Subscribe | Unsubscribe     Stock Index   RealMarket Live!     Past | Current | Future     TalkBack: Ask the Expert About | Affiliations | Home
Stock Index
RealMarket	106.55	-1.25%
Stock Index:	Tell me more
Dow Jones	10,116.20	0.96%
Nasdaq	2,689.15	-1.56%
S&P500	1,254.13	0.54%
APAC Tel	4 9/16	0
Applix	11 1/8	- 1/2
Aspect Tel	18 1/16	- 9/16
Astea	2 1/4	- 1/8
Clarify	45 5/16	1 31/32
Convergys	19 13/16	- 3/8
Datawatch	7/8	- 1/16
Davox	13 5/16	- 13/16
Edify	11 1/8	- 5/8
EIS Intl	2 7/32	- 11/32
eShare	6 3/4	- 1/2
Firstwave	2 3/4	- 1/8
Genesys	45 7/8	1/4
ICT Group	7 1/2	- 9/16
IMA	5	1/16
Inference	2 5/8	- 1/8
InterVoice	10 7/8	- 7/32
Mustang	7 5/32	- 7/32
Onyx	17 3/8	-1
Pegasystems	7 17/32	- 5/32
Peregrine	39 15/16	-2 9/16
Periphonics	31 1/4	-1 1/2
Pivotal	19 3/4	- 1/4
Precision	13 7/8	3/16
Primus	31 1/2	2 1/2
Remedy	30 1/8	1 1/8
SalesLogix	22 3/8	- 1/4
Siebel	84	-1 1/8
Silknet	66 13/16	-2 3/8
SITEL	4 1/8	1/16
Sykes	25 3/4	- 5/16
Syntellect	2 3/16	0
Teletech	13 1/8	0
Vantive	11 1/2	1/2
West Tel	11 7/8	1/4
As of close 10/18/99

How to: Insert a page number in the X of Y format in Word 2000.
 

HDI Tip of the Day
“The most basic Web support site is probably just a list of “Frequently Asked Questions” and a searchable version of the same knowledgebase that support reps are using. But there are several other features that help lure the customers to a site. [This two of four tips that discuss some of these features.] E-mail alerts: Microsoft now offers a “News Watch” service that lets customers sign up for e-mail alerts on specific topics. “As new support information comes up for that area,” says Steve Blair [Lead Program Manager, Microsoft], “you’ll get it e-mailed to you pretty much the moment it’s available.”” – The Year’s Ten Best Web Support Sites, produced by Soft?letter & The Association of Support Professionals

 

Today's News

Nortel Networks to Acquire Clarify
Nortel Networks and Clarify Inc. announced a definitive merger agreement whereby Nortel Networks will acquire Clarify for an estimated US$2.1 billion in its common shares for all of the common shares of Clarify, on a fully diluted basis. The two companies plan to unify the Internet with front office solutions and customer interactions of all kinds.

Inference & Cybergold to Deliver New Revenue Streams to Product Manufacturers
Inference Corp. and Cybergold, Inc. introduced Cash2Register(TM), an Internet-based program that rewards consumers with instant cash incentives for registering their product purchases online and provides manufacturers with an effective one-to-one marketing tool for follow-up sales. The program is simple: Consumers get cash for registering products they've purchased. Participating manufacturers, in return, collect immediate demographic and contact information that can be used for targeted, timely and personalized cross-selling and up-selling, as well as for building long-term one-to-one customer relationships. (Read More)

Primus Launches Solution for eService
Primus announced Primus Interchange(TM), an application that enables eBusinesses to provide their customers with flexible self-service and email, chat and collaboration support. Primus Interchange delivers accurate self-service and the ability to request live assistance, via e-mail or chat, from the most appropriate customer service representative available.

Peregrine Systems Announces InfraCenter for Workgroups
Peregrine Systems® announced its new Accelerated InfraCenter for Workgroups program. The structured implementation and training program for InfraCenter for Workgroups, which takes only three weeks, provides a predictable deployment timeline. The Accelerated program also ensures that InfraCenter for Workgroups effectively maps to an organization's business processes.

RealMarket Live!  Now Broadcasting!

CRM Megatrends Speaker: Chris Selland, Yankee Group Listen Now - Ready when you are!

Portal Solution From Aspect Communications Selected By Microsoft
Aspect Communications announced that Microsoft has purchased the Aspect® Customer Relationship Portal. Microsoft said it plans to standardize its product support services team of nearly 5,000 professionals on solutions from Aspect in 12 locations in North America over the next 18 months. List prices for Aspect's portal solutions range from $950 to $6,000 per user, depending upon configuration.

Right Now Report Third Quarter Results
Right Now Technologies reported record revenue for the third quarter ended September 30, 1999 of $760,298, a 730% increase over revenue of $91,492 in the same period a year ago. The growth represents 100 new customers for the quarter.

PageNet Demonstrates Use of SeriesFive
PageNet opened the doors of its Salt Lake City, Utah, Customer Care Center of Excellence to industry colleagues this month to demonstrate how it uses TCS SeriesFive software to manage a workforce of more than 600 telephone representatives. As the recipient of a 1999 TCS Call Center Showcase Award, PageNet's 84,000 square-foot call center opened in November 1998 to consolidate the company's calls into a central location, which operates 24 hours per day, seven days per week.

United Airlines Deploys Speech Recognition Flight Information System
United Airlines deployed new speech recognition technology that will provide customers with faster access to valuable flight information through its toll-free flight information telephone number. The system is based on speech activated technology developed by SpeechWorks and running on a platform provided by InterVoice-Brite, Inc. The system is active today, allowing customers to call United anytime and speak naturally into any phone to check the status of any of United's 2,400 daily flights.

Responsys.com and Prime Response Partner
Responsys.com and Prime Response announced a partnership that will provide a hosted solution for automated marketing through on-line and traditional channels. Responsys InteractTM, with Prime Response's recently launched Prime@Vantage.comTM software- enables joint customers to integrate customer relationship management and personalized Internet marketing.

Oracle Exec Joins Clarify
Clarify Inc. announced that Oracle Vice President, Dennis Cunningham, has joined the company to lead the global alliances organization. As Senior Vice President of Strategic Alliances at Clarify, Cunningham, 53, will leverage and expand the company's strategic partnerships across all vertical markets, global regions and technology sectors.

Foresight Software Expands Presence in Latin America
Foresight Software, Inc. announced that it is expanding its Latin American presence by partnering with five new business partners that will sell and support the Foresight Software product lines. All business partners will license the new Spanish versions of Service Management System and Enterprise Resource Planning System to meet the needs of Spanish speaking customers in Latin America.