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RealMarket	106.89	-2.92%
Stock Index:	Tell me more
Dow Jones	10,232.10	-1.77%
Nasdaq	2,801.27	-2.48%
S&P500	1,285.55	-2.09%
APAC Tel	4 11/16	1/8
Applix	12 1/4	1/16
Aspect Tel	15 7/16	-2 11/32
Astea	2 1/2	1/8
Clarify	44 3/8	- 3/4
Convergys	19 13/16	- 3/8
Datawatch	31/32	- 1/32
Davox	14 1/8	- 11/16
Edify	12 1/8	- 3/16
EIS Intl	2 19/32	- 3/32
eShare	8 5/16	- 15/32
Firstwave	2 3/4	1/8
Genesys	45 11/16	- 1/16
ICT Group	8	1/8
IMA	5 1/4	1/4
Inference	2 5/8	- 1/16
InterVoice	11 3/4	1/16
Mustang	7 7/8	- 5/32
Onyx	20 1/4	- 1/8
Pegasystems	7 5/8	- 1/16
Peregrine	41 5/8	-2 7/8
Periphonics	34 1/16	-1 3/4
Pivotal	19 7/8	-1 3/8
Precision	14 7/16	- 1/4
Primus	27 1/4	7/8
Remedy	28 1/8	5/8
SalesLogix	23 7/16	- 11/16
Siebel	83	-3 7/8
Silknet	70 1/16	4 9/16
SITEL	4 3/8	1/8
Sykes	26 5/16	-1 11/32
Syntellect	2 3/16	1/16
Teletech	13 11/16	- 1/4
Vantive	11 1/8	- 7/16
West Tel	11 13/16	- 1/16
As of close 10/13/99

How to: Create a single page field consolidation range PivotTable in Excel 2000.
 

HDI Tip of the Day
“Get a commitment to resources: Symantec’s Steve Cheeseman points out that building a Web support site usually creates lots of unexpected costs—including temporary reductions in productivity for phone technicians who had to create knowledgebase content and expensive hardware upgrades to support new desktop and server-based tools. “It’s a huge change—not just for the executive level to buy into on the resources, but for the technicians, too.”” – The Year’s Ten Best Web Support Sites, produced by Soft?letter & The Association of Support Professionals

 

Today's News

GE Information Services and Ventix Team
GE Information Services and Ventix Systems Inc. announced several strategic initiatives designed to expand the quality of online services offered by GE Information Services. The Ventix Answer Network will serve as the self-service support framework for several GE Information Services platforms including the company’s e-commerce trading community, the geis.com Web site and corporate enterprise applications. GE Information Services will also make an equity investment in the privately funded Ventix Systems, Inc. Financial terms are not being disclosed.

Convergys and Kana to Market & Implement Large-Scale Customer Communication Solution
Convergys Corporation announced that it has entered into a joint marketing agreement with, and made an equity investment in, Kana Communications. This agreement (concluded before the Kana IPO) calls for the companies to market and implement the Kana Customer Messaging System(TM) (CMS) to provide an integrated solution for customer communication on the Internet.

Mustang.com Announces Mustang TeleAgent
Mustang.com, Inc.(TM) announced the availability of Mustang TeleAgent, a new application designed for the Mustang Message Center(TM) e-mail management platform. Mustang TeleAgent improves the flexibility and range of the eService process by providing integration of customer e-mail transaction histories within third-party eBusiness and eService solutions.

Epicor Joins Microsoft Data Warehouse Alliance
Epicor Software Corporation announced that it has joined Microsoft's Data Warehouse Alliance. By joining the Data Warehouse Alliance, Epicor is supporting the technical specifications for the Microsoft Data Warehousing Framework, and is continuing the development of its enterprise business intelligence strategy for its Platinum ERA solution.

ServicePower and RTS Software Formalize Partnership
ServicePower, Inc. and RTS Software announced a partnership agreement that enables RTS Software to offer SERVICEPower as part of its Service Suite system on a worldwide basis. This announcement formalizes an ongoing business relationship shared by the two firms for approximately a year. By integrating SERVICEPower scheduling software into their suite, RTS is better able to help customers optimize total service delivery.

NetCensus Scans Half-Million PCs at Inacom
Tally Systems announced Inacom Corp. has used Tally Systems' asset management tool NetCensus to inventory over 500,000 PCs in the past year. The count marks a major milestone in the relationship between the two companies that has resulted in quality improvements at Inacom's Manufacturing and Customization centers. Inacom is the largest customer using Tally Systems NetCensus in the world.

Logical and Remedy Team
Logical and Remedy®Corporation announced a new partnership to extend the benefits of Remedy's IT Service Management (ITSM) and Employee Workplace Automation (EWA) solutions to Logical, Hewlett-Packard's largest reseller. Logical will resell and offer consulting for the full suite of Remedy's ITSM and EWA products in the U.S.

Help Desk 2000 Launches Three New Course Offerings
In response to demand within the information technology support industry, Help Desk 2000 is releasing three new programs: the Certified Field Support Technician(tm), the Help Desk 2000 PlusProgram(tm), and the Help Desk 2000 Certified Instructor(tm). Each program, developed around a unique set of prerequisites, objectives, and Help Desk 2000 member and participant feedback, was designed to offer participants best practices of technical, customer and business support.

Pivotal Joins with ASPs and Internet Infrastructure Providers for PivotalHost eBRM Outsourcing Program
Pivotal Corporation announced PivotalHost(TM), a global Internet hosting program for Pivotal's eBusiness Relationship Management (eBRM) solutions. PivotalHost Internet solutions are available to companies worldwide through an alliance of hosting infrastructure leaders, including suppliers of data center and network services, application service providers (ASPs), platform software vendors, systems integrators, and consulting service providers. Companies such as Cisco Systems, Data Return, Exodus, FutureLink, Interliant, KPMG, Level 3, Microsoft and Qwest Cyber.Solutions are aligned with the PivotalHost program.