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Stock Index
RealMarket	110.15	-2.32%
Stock Index:	Tell me more
Dow Jones	10,417.00	-2.17%
Nasdaq	2,872.43	-1.49%
S&P500	1,313.04	-1.66%
APAC Tel	4 9/16	5/16
Applix	12 3/16	- 13/16
Aspect Tel	17 25/32	- 23/32
Astea	2 3/8	- 1/16
Clarify	45 1/8	- 29/32
Convergys	20 3/16	- 11/16
Datawatch	1	0
Davox	14 13/16	3/16
Edify	12 5/16	- 1/16
EIS Intl	2 11/16	- 1/16
Firstwave	2 5/8	- 1/8
Genesys	45 3/4	-1 1/2
ICT Group	7 7/8	- 7/8
IMA	5	- 7/16
Inference	2 11/16	- 1/16
InterVoice	11 11/16	5/16
Melita	9 15/32	0
Mustang	8 1/32	15/32
Onyx	20 3/8	0
Pegasystems	7 11/16	- 1/4
Peregrine	44 1/2	-1 3/16
Periphonics	35 13/16	15/16
Pivotal	21 1/4	- 1/2
Precision	14 11/16	- 9/16
Primus	26 3/8	2
Remedy	27 1/2	- 1/4
SalesLogix	24 1/8	2 3/16
Siebel	86 7/8	-3 7/8
Silknet	65 1/2	-1 1/4
SITEL	4 1/4	- 3/16
Sykes	27 21/32	- 9/32
Syntellect	2 1/8	- 1/8
Teletech	13 15/16	- 1/16
Vantive	11 9/16	- 3/8
West Tel	11 7/8	1/8
As of close 10/12/99

How to: Create a single-field index in Access 2000.
 

HDI Tip of the Day
Look for feedback: Many sites track hit rates and successful resolutions for each document in the knowledgebase. Great Plains encourages even more feedback by including an e-mail link on every page and a dedicated 800-number support rep who handles questions about the Web site. “That’s something we learned,” says Tracy Faleide [General Manager/ Enhancements, Great Plains Software]. “If you don’t answer those questions, you’ll have a frustrated customer who’ll never come back.”” – The Year’s Ten Best Web Support Sites, produced by Soft?letter & The Association of Support Professionals

 

Today's News

Sant Releases ProposalMaster 4.5
The Sant Corporation has released ProposalMaster 4.5 which features expanded integration with other sales automation tools, new options for installation, and enhanced editing capabilities. In addition, the company has provided compatibility with Microsoft Office 2000. ProposalMaster automatically connects to the most popular sales automation tools—GoldMine, SalesLogix, Pivotal Relationship, Outlook, and ACT!

New This Week From helpDESK Online
Noel Bruton urges support managers to exploit the Y2K situation to gain resources and recognition for their help desk; Kate Nasser declares there should be no excuses for failing to make support more pro-active; and Michael Sheehan proclaims that the time has come for North America to embrace the Information Technology Infrastructure Library. (Read More)

Convergys Announces New Billing Solution
Convergys Corporation, announced at Telecom '99 in Geneva, the availability of a new billing solution created specifically for the wireless carriers operating outside the United States. The new solution is known as Atlys (SM) and is available to be run by clients on a licensed basis or to be managed by Convergys in its own data centers. Atlys is the first in a series of next-generation information and customer relationship management solutions that will be known as Convergys Connections (SM).

Ventix Offers Answer Network
Ventix Systems Inc. announced a new solution suite that will enable companies to deliver online self-support. The Ventix Answer Network provides an enabling infrastructure to help companies anticipate customer questions, provide relevant answers or on-demand access to experts, and capture service responses to maintain up-to-date knowledge-bases. This self-support infrastructure will serve as the first line of support for companies looking to use the Internet.

SPS Changes Name
SPS Payment Systems announced the company's official name change to Associates Commerce Solutions, a subsidiary of Associates First Capital Corporation. The company also announce new headquarters in Deerfield, IL (prior headquarters; Riverwoods, IL).

Octane Secures Second Round Financing
Octane Software, Inc. announced it has closed $13 million in its second round of financing. The financing was led by Octane’s newest investor, Norwest Venture Partners. In addition to Norwest Venture Partners, the first round venture capital investors of Greylock, Sigma, and Lucent Venture Partners, the investment subsidiary of global communications giant Lucent Technologies, continued their participation. (Read More)

Support.com Appoints First CFO
Support.com, Inc. (formerly Tioga Systems, Inc.) announced the appointment of Brian Beattie as the company’s first executive vice president of finance and administration and chief financial officer. Mr. Beattie comes to Support.com from Nortel Networks where he was vice president of mergers and acquisitions. (Read More)

Mustang.com Launches New Branding
Mustang Software, Inc. unveiled that it has changed its name to Mustang.com, Inc. to provide a new corporate brand with the focus of aligning the Company and its eService platform with the efforts of its 290+ clients. The company believes e-mail presents the single greatest opportunity to leverage the electronic customer relationship.

Siebel Systems Delivers Siebel Sales Handheld
Siebel Systems announced the availability of Siebel Sales Handheld, a Microsoft Windows CE application to combine sales force automation with the portability of mobile handheld devices. Siebel Sales Handheld, the first in a series of Siebel Handheld software applications, allows mobile sales professionals to access customer information at the point of interaction with the customer.

FirstSense Awarded Patent on Agent Technology
FirstSense Software, Inc. announced it has been awarded the first in a series of pending patents covering its applications performance management technology. This initial patent relates to the FSagent (TM), an autonomous agent which is a component of FirstSense Enterprise (TM), the company’s flagship product.