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Dow Jones	10,648.10	-0.02%
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APAC Tel	4 1/4	- 3/16
Applix	13	1/2
Aspect Tel	18 1/2	- 11/32
Astea	2 7/16	- 1/16
Clarify	46 1/32	5/32
Convergys	20 7/8	- 1/16
Datawatch	1	1/16
Davox	14 5/8	- 3/16
Edify	12 3/8	0
EIS Intl	2 3/4	1/4
Firstwave	2 3/4	- 1/16
Genesys	47 1/4	1 5/8
ICT Group	8 3/4	- 1/8
IMA	5 7/16	0
Inference	2 3/4	- 1/16
InterVoice	11 3/8	1/16
Melita	9 15/32	0
Mustang	7 9/16	11/16
Onyx	20 3/8	- 5/8
Pegasystems	7 15/16	- 9/16
Peregrine	45 11/16	2 9/16
Periphonics	34 7/8	1/16
Pivotal	21 3/4	1 3/16
Precision	15 1/4	0
Primus	24 3/8	-1 13/16
Remedy	27 3/4	1 1/4
SalesLogix	21 15/16	13/16
Siebel	90 3/4	3 5/8
Silknet	66 3/4	4 3/8
SITEL	4 7/16	1/4
Sykes	27 15/16	1 3/8
Syntellect	2 1/4	1/16
Teletech	14	1/8
Vantive	11 15/16	3
West Tel	11 3/4	0
As of close 10/11/99

How to: Define a partner determination procedure and partner functions in SAP's R/3 (4.0B).
 

HDI Tip of the Day
“Don’t forget global customers: Cisco’s site reaches a truly worldwide customer base, points out globalization manager Joseph Choi, who estimates that 25% of his site’s traffic comes from outside the U.S. Full-scale international support—which in Cisco’s case means translating 100,000 documents into 15 languages—is a huge investment that most companies won’t undertake, he notes. But it’s a good idea to translate some popular content, such as product data sheets, and to think about multi-language support for bottom text, keyword searches, e-mail links, and other site design elements.” – The Year’s Ten Best Web Support Sites, produced by Soft?letter & The Association of Support Professionals

 

Today's News

Support.com Teams with Excite@Home
Support.com (formerly Tioga Systems, Inc.) announced that they have teamed with Excite@Home to help create a support portal for Internet users to receive automated PC support. Support.com and other companies will offer a variety of Web based computer support capabilities through the Excite@Home support portal. These services will include electronic support, automated self-service support, virus protection, aggregated support content, and eCommerce offerings. (Read More)

Sento Announces Plans to Establish Independent Internet Technology Company
Sento Corporation announced that is has filed a proxy statement to seek shareholder approval to form an independent Internet technology company that will pursue development and commercialization of Sento's integrated voice and Internet customer care technology. Sento would contribute its integrated voice and Internet customer care technology and related assets to a recently-formed corporation in exchange for preferential rights to use the technology and other financial consideration. The new company, ECP.com, intends to enter into a license agreement with Genesys Telecommunications Laboratories, Inc. in order to license the Genesys Internet Suite to help ECP.com manage its Internet and voice interactions capabilities. (Read More)

NetDialog Introduces Management Solutions for Live Interaction, Instant Messaging, and Chat
netDialog, Inc., announced netDialog Release 2.5, the latest version of its customer care application. The new release features SmartLive, a solution to dynamically manage live customer interaction tools such as instant messaging and chat. With this release, netDialog enables e-businesses to balance and manage multiple customer communication channels.

PeopleSoft to Buy Vantive
Business management software maker PeopleSoft Inc. said it agreed to buy Vantive. The deal coincides Vantive's announcement that it expected to report a net loss for the third quarter between 16 cents and 18 cents a share -- well below Wall Street's break-even consensus forecast. Vantive said it also planned to take a pre-tax restructuring charge of about $1.5 million, resulting in an additional net loss of 5 cents per share.

Specialized Bicycles Deploys Right Now
Right Now Technologies announced that Specialized Bicycles has standardized on Right Now Web as its online customer support system. The interactive support system provides visitors to Specialized’s World ‘Ride’ Web site access to information such as new products, retail pricing, dealer locations and technical help.

Octane Appoints VP of Channel Development
Octane Software, Inc. announced the appointment of Bob Witty as Vice President of Channel Development. Witty brings to Octane more than 12 years of channel development experience from Micromuse, McAfee Associates (now Network Associates), Remedy Corp., and Oracle. (Read More)

Tundo Extends Call Center Capabilities
Tundo Corporation, a provider of open network telephony systems, today announced its new Boundless Call Center(TM) solution. This solution routes voice traffic over data networks to extend current Call Center capabilities to remote locations and to work-at-home agents. In addition, the use of packet network concepts enables Call Center managers to deliver agents to campaigns across multiple ACD systems from multiple vendors.

INVISIC Software Joins Pivotal B2B Syndicate
INVISIC Software a professional services automation (PSA) Software company, today announced that its new Consulting Essentials ``e-services'' will be made available through Pivotal Corporation's (new Pivotal eRelationship 2 eBusiness Relationship Management (eBRM) solution. As part of the Pivotal B2B Syndicate, this alliance enables INVISIC to deliver the essential tools for the administration and management of project-oriented businesses.

Davox Secures Siebel Validation
Davox Corporation announced that Siebel has validated the integration of Davox's upcoming Ensemble(TM) customer contact suite and Siebel 99. Contact centers will benefit from the Davox/Siebel CTI integrated solution through increased agent and contact center productivity.