realmarket.com
Directory     Suppliers     Associations     Publications     Stock Index     News Search     Home   Calendar of Events      Find event | Submit event   Career Corner      Find job | Submit job   RealMarket Today!     Past Issues     Subscribe     Unsubscribe
Stock Index
RealMarket	109.55	-0.05%
Stock Index:	Tell me more
Dow Jones	10,649.70	1.07%
Nasdaq	2,886.57	0.90%
S&P500	1,336.02	1.39%
APAC Tel	4 7/16	0
Applix	12 1/2	- 3/8
Aspect Tel	18 27/32	27/32
Astea	2 1/2	3/32
Clarify	45 7/8	1/4
Convergys	20 15/16	- 1/8
Datawatch	15/16	0
Davox	14 13/16	7/16
Edify	12 3/8	1/16
EIS Intl	2 1/2	3/16
Firstwave	2 13/16	1/8
Genesys	45 5/8	1/2
ICT Group	8 7/8	1/16
IMA	5 7/16	5/16
Inference	2 13/16	- 1/16
InterVoice	11 5/16	- 9/16
Melita	9 15/32	15/32
Mustang	6 7/8	- 1/8
Onyx	21	2 1/8
Pegasystems	8 1/2	- 3/16
Peregrine	43 1/8	- 3/16
Periphonics	34 13/16	1 5/16
Pivotal	20 9/16	9/16
Precision	15 1/4	1/4
Primus	26 3/16	-1 1/2
Remedy	26 1/2	- 1/2
SalesLogix	21 1/8	1/8
Siebel	87 1/8	- 7/8
Silknet	62 3/8	-1 1/8
SITEL	4 3/16	- 3/16
Sykes	26 9/16	15/32
Syntellect	2 3/16	- 1/16
Teletech	13 7/8	1/8
Vantive	8 15/16	19/32
West Tel	11 3/4	- 1/16
As of close 10/8/99

How to: Turn on/off click and type in Word 2000.
 

HDI Tip of the Day
“Get lots of people into the act: Typically, the most successful sites seem to be the result of muti-disciplinary teams. At DataWorks, for instance, the project team included a technical writer, a knowledge engineer, representatives from marketing and IS, and a programmer—“software I refer to affectionately as the ‘Web Kid,’” says Ruth Glaser. “Because we had representatives from different departments, nobody’s issues get overlooked,” she adds. – The Year’s Ten Best Web Support Sites, produced by Soft?letter & The Association of Support Professionals

 

Today's News

Tioga Becomes Support.com
Tioga Systems, Inc. announced the change of its name to Support.com (www.support.com) to reflect its focus on addressing the convergence of technical support and the Internet. The company’s Internet support infrastructure is used by businesses and support providers - such as Enterprise IT, PC vendors, and ISPs - to support computer users automatically and via the Web. Bear Stearns, CompuCom, Micron Electronics, Excite@Home, and Albertson’s are among the companies that have already deployed Support.com’s solution to their customers, employees, and partners. (Read More)

Cable & Wireless Optus Deploys Clarify eFrontOffice
Clarify Inc. announced that Cable & Wireless Optus Health Solutions has deployed Clarify eFrontOffice to improve service to its 3,000 clients in the healthcare industry. Cable & Wireless Optus Health Solutions, headquartered in Sydney, Australia, applies information management, technology and telecommunications to provide services to the Australian healthcare community.

Octane Announces European Expansion
Octane Software, Inc. announced the opening of its U.K. office, the first in a network of offices serving local markets in Europe, the Middle East and Africa (EMEA). Octane recently sold its Octane 99™ eCRM solution to several European customers, including Autonomy of Cambridge, U.K. and Categoric Software of London, U.K. Octane also announced that it has appointed Ken Morton as general manager of EMEA. (Read More)

Followup.Net Launches ProfileTrakker
FollowUp.Net announces the launch of ProfileTrakker™, an interactive customer profiling and marketing application for E-Commerce merchants. The hosted service builds and manages customer relationships in order to increase vendor "wallet share" and revenues from shoppers. ProfileTrakker ™ allows the vendor to easily accumulate specific customer preference information and then uses permission and one-to-one marketing techniques to reach out to shoppers.

Federal Help Desk Registry Established
Federal employees providing support for systems or services through a help desk are invited to take advantage of a new resource, the Federal Help Desk Registry, by registering their help desks on the World Wide Web at www.fedhelpdesk.osf.noaa.gov. The registry is designed to foster networking, bench marking and sharing of best practices among federal sector help desks.

TeleTech Launches Customer Management Solution for DriveOff.com
TeleTech Holdings announced a contract award to provide an end-to-end customer solution for DriveOff.com, an automotive e-commerce web site. DriveOff.com empowers consumers to research, finance, purchase and acquire vehicles online without having to negotiate with a dealer or telephone salesperson. Using TeleTech's customer management solution, DriveOff.com can now assist its customers anytime, from anywhere, over any media.

Calico Announces Initial Public Offering
Calico Commerce, Inc., announced the initial public offering of its common stock on the Nasdaq National Market trading under the symbol ``CLIC.'' The initial public offering price for 4 million shares is $14 per share.

eretailers Choose RightPoint to Increase Online Sales
RightPoint Inc. announced that BabyCenter.com, Confetti.co.uk, Cooking.com, iVillage's Astrology.net and ReleaseNow.com have selected RightPoint to personalize their customers' online experience. These eretailers recognize that individualizing the customer's online experience can turn visitors into buyers and can build customer loyalty that drives repeat purchases.

NoWonder Helps Excite@Home Provide Customer Care
Customers of the @Home Service, Excite@Home's high-speed cable-based Internet service, and users of Excite, Excite@Home's Internet portal, can directly access NoWonder's website, which provides a worldwide community of support experts, through the "Help" areas of both the @Home Service and Excite. The NoWonder support community is part of a Excite@Home's growing support team which is expected to provide e-commerce, e-support, self-healing software, video tutorials and virus protection from a variety of companies.

Centra Debuts Free Web Service for Live, Voice-Enabled eBusiness Collaboration
Centra announced CentraNow, a new voice-enabled Web service designed to bring the power of Centra's live eBusiness collaboration environment to anyone who wants to interact with team members, customers, and partners live on the Internet. The company also announced that Ariba and TimeDance have joined the Centra.com Network.

Sutherland Signs Communications Company
The Sutherland Group, Ltd. announces that the company has signed a partnership agreement with a Fortune 50 communications company. The multi-year deal, the largest single contract in Sutherland history, will provide a total customer relationship management solution to the client’s business customers in growth markets. To support the initiative, Sutherland will hire over 200 professionals in sales, management, quality, systems, and training positions.