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RealMarket	108.28	3.99%
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Dow Jones	10,588.30	1.81%
Nasdaq	2,857.21	2.06%
S&P500	1,325.40	1.85%
APAC Tel	4 11/16	- 3/16
Applix	13 11/16	1/2
Aspect Tel	17 5/8	9/16
Astea	2 1/2	0
Clarify	46 1/16	1 13/32
Convergys	21	3/16
Datawatch	31/32	0
Davox	14 5/16	0
Edify	12 3/8	- 3/8
EIS Intl	3	1/4
Firstwave	2 3/4	- 1/16
Genesys	45 7/16	1/8
ICT Group	8 1/4	15/16
IMA	5 1/8	- 5/16
Inference	2 3/4	- 1/4
InterVoice	12	11/16
Melita	7 1/2	7/16
Mustang	7 19/32	- 9/32
Onyx	17 1/4	1 1/2
Pegasystems	8 3/4	- 1/16
Peregrine	44 7/16	1/8
Periphonics	33 3/8	15/16
Pivotal	19	3/8
Precision	13 7/8	1 9/16
Primus	28 3/8	1 3/16
Remedy	27 27/32	- 13/32
SalesLogix	22 1/8	1 7/8
Siebel	83 5/16	5 9/16
Silknet	65 1/4	9 13/16
SITEL	4 9/16	0
Sykes	26 15/16	1 7/8
Syntellect	2 3/32	3/32
Teletech	13 9/16	- 3/8
Vantive	8 7/16	0
West Tel	12 1/4	0
As of close 10/6/99

TaskPad is not displayed on shared Calendar in Outlook 2000.
 

HDI Tip of the Day
“Is Web-based tech support the silver bullet that finally transforms the terrible economics of PC software support? It’s easy to be skeptical, because so many other breakthrough ideas in support—fee-based plans, new automation technologies, outsourcing—never quite delivered on their promise of huge cost savings. But this time something very real seems to be happening. Given a choice between searching a knowledgebase on the Web or talking to a live technician, customers increasingly seem to prefer the self-help Web approach.” – The Year’s Ten Best Web Support Sites, produced by Soft?letter & The Association of Support Professionals

 

Today's News

Brightware and Agency.com Team
Brightware, Inc. and AGENCY.COM, a consulting firm, announced a technology alliance whereby the two companies will cooperate to deliver Brightware's Web and email eCustomer Assistance software solutions to mutual clients. AGENCY.COM will assist clients seeking Brightware's eCustomer Assistance solutions in integrating and deploying Brightware applications to boost their eSales revenues and eService levels.

Peregrine Introduces Facilities Management Solution;
Acquires Knowlix
Peregrine Systems®, Inc. announced the release of FacilityCenter(TM), a facility and real estate management solution. FacilityCenter manages the lifecycle of the facility from acquisition, design and space utilization through maintenance and renovation to retirement.

Peregrine also announced it has signed a definitive agreement to acquire Knowlix Corporation, a provider of knowledge management solutions for help desk and customer support centers. The iKnow(TM) family of software is currently integrated with Peregrine Systems ServiceCenter(TM) and will be integrated into all other applications in Peregrine Systems Infrastructure Management suite. (Read More)

Talisma Joins Pivotal Syndicate
Talisma Corp. announced that its Talisma e-service software will be delivered in Pivotal Corporation's new Pivotal eRelationship 2 eBusiness Relationship Management (eBRM) solution announced separately by Pivotal. As a member of the Pivotal Syndicate, this alliance combines Talisma technology with the Pivotal eRelationship IntraHub Smart Portal(TM) which delivers personalized views of information resources stored in both enterprise databases and available over the Web.

Aspect Announces Certification of Its Customer Relationship Portal and DataMart Products for Microsoft Windows 2000 Operating System
Aspect Communications Corporation announced that it has certified its Aspect® Customer Relationship Portal and Aspect Customer DataMart products to be fully compliant with Microsoft's Windows 2000 Professional, Windows 2000 Server and Windows 2000 Advanced Server operating systems.

Interactive Intelligence Joins Pivotal B2B Syndicate
Interactive Intelligence, Inc. announced that portions of its Enterprise Interaction Center® (EIC) will be included in Pivotal's new Pivotal eRelationship 2 eBusiness Relationship Management (eBRM) solution. As a new member of the Pivotal B2B Syndicate, Interactive Intelligence will combine EIC with the Pivotal eRelationship 2 Web solution, which delivers personalized views of information resources stored in both enterprise databases and available over the Web.

Market-Touch Joins Pivotal B2B Syndicate
Market-Touch Corporation announced it has joined the Pivotal B2B Syndicate. As part of the alliance, Market-Touch will offer Pivotal customers sales effectiveness services that complement the Pivotal eRelationship 2 Web solution for eBusiness relationship management.

Melita International Announces Preliminary Q3 Results
Melita International announced that it expects revenues of approximately of $18.5 million to $19.0 million for its third quarter. The company stated it was disappointed in the revenue performance of the telephny-based business. In relation to completing the acquisitions of eShare and smallwonder softworks, the Company expects to incur one-time charges in the third quarter of approximately $4.0 to $4.5 million, or $.18 to $.21 per share. In addition, at the end of the quarter, the Company implemented a reduction in force of approximately 40 employees, principally related to its telephony-based business.

Support Technologies Expands US Operations
Support Technologies, Inc. announced plans to expand its national presence with two new offices in the United States. The new Support Technologies offices will open in Denver, Colorado and Houston, Texas next month. The Company anticipates another U.S. expansion of eight to ten offices during the first half of next year.

HelpMaster Pro Surpasses 200 Client Mark
PRD Software has recently registered its 200th client using the helpdesk application, HelpMaster Pro. This coincides with the recent release of v5 of the CRM software.