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Stock Index
RealMarket	100.70	4.03%
Stock Index:	Tell me more
Dow Jones	10,401.20	1.25%
Nasdaq	2,795.97	2.16%
S&P500	1,304.60	1.70%
APAC Tel	5 5/8	1 3/32
Applix	11 1/2	1/4
Aspect Tel	17 3/4	25/32
Astea	2 1/2	0
Clarify	46 1/4	7/16
Convergys	20 1/4	1 1/16
Datawatch	15/16	0
Davox	13 11/16	1
Edify	12 1/2	5/8
EIS Intl	2 3/4	0
Firstwave	2 23/32	3/32
Genesys	45 1/2	3/8
ICT Group	7 1/2	7/16
IMA	5	0
Inference	3 3/16	3/8
InterVoice	11 3/4	1
Melita	7 1/8	- 5/8
Mustang	7 1/16	3/32
Onyx	16 7/16	13/16
Pegasystems	8 1/16	5/16
Peregrine	42 1/8	17/32
Periphonics	31 15/16	1 3/8
Pivotal	19 1/4	1 1/8
Precision	12 1/4	0
Primus	29 1/8	1
Remedy	28 1/2	1/4
SalesLogix	21 3/8	- 5/8
Siebel	70 13/16	4 1/16
Silknet	49 1/4	3 3/4
SITEL	4 1/4	1/8
Sykes	25 1/4	11/16
Syntellect	2	- 3/16
Teletech	13 15/16	1/8
Vantive	8 1/2	3/16
West Tel	12	- 1/16
As of close 10/4/99

How to: Add a chart title to an existing chart in Excel 2000.
 

HDI Tip of the Day
“Management is getting people to do what needs to be done. Leadership is getting people to want to do what needs to be done. Managers push. Leaders pull. Managers command. Leaders sommunicate.” – Managing People is Like Herding Cats, by Warren Bennis

 

Today's News

Kana Launches Platform for Online Customer Communications
Kana Communications, Inc. launched Kana 4, a suite of applications that deliver an e-businesses communication solution for electronic direct marketing, e-commerce and customer service. In addition to a new release of Kana Response, a solution for online customer service, Kana 4 now includes Kana Connect, a permission-based electronic direct marketing solution, and Kana Commerce, a transaction-related communications solution. (Read More)

Giggo.com Selects Clarify eFrontOffice for Web-Based Financial Services
Clarify Inc. announced that online auto financing provider Giggo.com has selected Clarify eFrontOffice to enable Web-based sales and service of auto loans. A division of the financial services business unit of debis AG, Giggo.com is the sole auto financing partner of Yahoo.com and AutoNationDirect.com. Giggo.com will use Clarify eFrontOffice to provide fast responses to the most common customer questions, including how to use the Web site, loan status, credit analysis, and funding. Clarify will also enable Giggo.com to create targeted marketing campaigns based on Web-page activity.

Peregrine Systems Acquires Knowlix
Peregrine Systems®, Inc. announced it has signed a definitive agreement to acquire Knowlix Corporation, a provider of knowledge management solutions for help desk and customer support centers. The iKnow(TM) family of software is currently integrated with Peregrine Systems ServiceCenter(TM) and will be integrated into all other applications in Peregrine Systems Infrastructure Management suite including: AssetCenter(TM), FacilityCenter(TM), FleetAnywhere(TM) and e.fleet(TM).

Pivotal Announces B2B Web Solution that Fuses eCommerce, CRM and Business Portals
Pivotal Corporation announced Pivotal eRelationship 2, a B2B Web solution for increasing revenue by enhancing relationships with customers and business partners, and conducting personalized online commerce. The Pivotal eRelationship 2 solution fuses an eCommerce server -- the Pivotal eRelationship CommerceServer -- and a business portal, the Pivotal eRelationship SmartPortal, with Pivotal's customer relationship management (CRM) applications to establish a Web platform for eBusiness Relationship Management (eBRM).

InfoUSA Selects SalesLogix to Automate Interact Selling Network
SalesLogix Corporation announced that infoUSA, Inc. has selected SalesLogix as its enterprise-wide provider of eCRM solutions. The contract includes the full suite of SalesLogix® and CommerceLogixTM products for infoUSA’s community of 1500 resellers, 700 call center professionals, 300 direct sales representatives, and full suite of 12 e-commerce sites. infoUSA plans to streamline customer interactions by tying together its entire interactive selling network. In addition, the two companies have agreed to create an that includes an ability for SalesLogix to include four infoUSA products and services in its offering:: online business credit reports, an automated screen fill module that updates data in SalesLogix contact records, custom database delivery modules and customer analysis software that enables businesses to identify profile accounts.

ServiceWare’s Knowledge University Kicks Off Fall Semester
ServiceWare will be conducting the fall semester of its Knowledge University November 2 -16 in four cities across the country. This semester’s one-day training classes will combine proven tactics and technologies in knowledge management, featuring Knowledge BridgeTM, a client application for call center agents, customer support analysts, and other knowledge workers who interact directly with customers. (Read More)

TCS Named Teknekron Performance Partner
Teknekron Infoswitch Corp. has named TCS Management Group, Inc.'s Consulting Group as a Performance Partner to help call centers benefits from Teknekron's P&Q Review software and other Performance Suite products. P&Q Review gives call centers key indicators of how their agents and centers are performing based on productivity and quality of service.

Right Now Technologies Announces New President
Right Now Technologies announced that Jeff Honeycomb has joined the company as president and chief operating officer. Prior to joining Right Now Technologies, Honeycomb worked at Network Associates as vice president of European sales.

Siebel Delivers Applications for Sun Solaris and Java Software
Extending their strategic partnership with Sun Microsystems, Siebel Systems, Inc. announced the availability of its Web-based front office solutions on Sun's Solaris(TM) Operating Environment(TM) and Java(TM) technology-based platforms.