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RealMarket	96.80	-0.40%
Stock Index:	Tell me more
Dow Jones	10,273.00	-0.62%
Nasdaq	2,736.85	-0.34%
S&P500	1,282.81	0.01%
APAC Tel	4 17/32	11/32
Applix	11 1/4	- 7/16
Aspect Tel	16 31/32	0
Astea	2 1/2	0
Clarify	45 13/16	-4 1/2
Convergys	19 3/16	- 5/8
Datawatch	15/16	- 1/16
Davox	12 11/16	- 3/8
Edify	11 7/8	- 21/32
EIS Intl	2 3/4	- 1/8
Firstwave	2 5/8	0
Genesys	45 1/8	- 9/16
ICT Group	7 1/16	- 3/16
IMA	5	- 1/8
Inference	2 13/16	1/8
InterVoice	10 3/4	- 5/16
Melita	7 3/4	- 1/16
Mustang	6 31/32	15/32
Onyx	15 5/8	5/8
Pegasystems	7 3/4	- 1/32
Peregrine	41 19/32	27/32
Periphonics	30 9/16	- 13/16
Pivotal	18 1/8	3/16
Precision	12 1/4	0
Primus	28 1/8	9/16
Remedy	28 1/4	- 1/8
SalesLogix	22	2
Siebel	66 3/4	1/8
Silknet	45 1/2	- 5/8
SITEL	4 1/8	- 1/8
Sykes	24 9/16	- 1/8
Syntellect	2 3/16	- 1/16
Teletech	13 13/16	- 7/16
Vantive	8 5/16	- 3/8
West Tel	12 1/16	1 11/16
As of close 10/1/99

How to: Determine the menu path for a transaction code in SAP's R/3 (4.0B).
 

HDI Tip of the Day
“One of the problems with standard leadership courses is that they focus exclusively on skills and produce managers rather than leaders, if they produce anything at all. Managerial skills can, of course, be taught. And they are useful skills for leaders to have. The ingredients of leadership cannot be taught, however. They must be learned. As CalFed CEO Robert Dockson put it: “The things that matter most can’t be taught in a formal classroom setting.”” – Managing People is Like Herding Cats, by Warren Bennis

 

Today's News

AFSMI Announces Track Leaders & Topics for AFSMI 29th World Conference
AFSM International announced the list of track leaders and topics for the AFSMI 29th World Conference & Exposition being held at Disney's Coronado Springs Resort Convention Center, in Orlando, Florida, October 17-19, 1999. AFSMI assembles a group of world-class speakers to address the educational needs of professional services and support managers across a wide spectrum of industry segments. This year's conference will be comprised of 63 interactive sessions in five main tracks including professional services, support center, telecom, operation and skills development, and sales and marketing. (Read More)

Lucent to Market TCS Call Center Software
Lucent Technologies has signed an agreement with TCS Management Group, Inc. to market TCS call center workforce management software in the UK and Ireland. TCS software allows call centers to improve service levels and reduce operating costs by matching staffing levels to expected workload.

ICT Adds Intelligent E-Mail Processing Services
ICT GROUP announced the expansion of its E-Solutions product offering to include intelligent automated e-mail processing. Intelligent e-mail, the second service to be added to ICT GROUP's E-Solutions package, compliments ICT NET2TEL.com(SM), a Web enabled call center technology providing simultaneous voice and data interface. Both services are designed to bring the power of live operator customer support for sales and service to the Internet.

Net Perceptions Announces New Product for 1:1 Outbound Email
Net Perceptions, Inc. announced the introduction of its newest product, Net Perceptions for Marketing Campaigns. This application enables marketers to create and deploy individually targeted outbound emails designed to increase profits and build customer loyalty. The new product, unveiled at the National Retail Federation's NRF.com conference in Philadelphia, puts the power of Net Perceptions' personalization technology directly in the hands of marketers.

Syntellect Sells Predictive Dialer Product Line to Noble Systems
Syntellect, Inc., a provider of call center technology and hosted service solutions, announced that it has sold its predictive dialer product line to Noble Systems Corporation, an Atlanta based provider of call center technology. The agreement increases Syntellect's focus on its Vista software platform, the key component of its Contact Center Optimization Strategy.

Onyx Acquire Market Solutions
Onyx Software Corporation announced the acquisition of Market Solutions, Ltd., one of the UK's customer relationship management (CRM) solution providers. The move increases the size and depth of Onyx Software's existing European operations four fold.

Aditi Becomes Talisma Corporation
Aditi Corporation announced that its e-service Division is adopting its 'Talisma' product name as its new corporate identity, to communicate its increased emphasis on the electronic customer service (e-service) market. As a result, the company's Professional Services, Service Support and Product Business Units will now operate under the Talisma Corporation name. The company's development services group located in Bangalore, India will continue to be known as Aditi Corp. and be a part of Talisma Corp.

Clarify Completes Acquisition Of Newtonian Software
Clarify Inc. announced that it has completed the acquisition of Newtonian Software, Inc., a privately held company based in Raleigh, North Carolina. Clarify announced a definitive agreement with Newtonian on August 18, 1999. Under the terms of the agreement, Clarify issued a combination of stock and cash, valued at $16.5 million. The transaction will be accounted for under purchase accounting.

AMS and Siebel Announce Partnership
American Management Systems and Siebel Systems, Inc. announced that they have formed an alliance to jointly deliver front office software solutions for AMS clients across multiple industries. As a Strategic Consulting Partner in the Siebel Alliance Program, AMS will create industry teams of Siebel-trained people to implement Siebel's enterprise sales, marketing and customer service solutions to AMS's private and public sector clients.