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RealMarket	96.11	-0.36%
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Dow Jones	10,275.50	-0.27%
Nasdaq	2,756.25	-0.20%
S&P500	1,282.20	-0.09%
APAC Tel	3 15/16	- 1/16
Applix	11 5/8	-1 3/16
Aspect Tel	15 7/8	3/4
Astea	2 17/32	- 3/32
Clarify	48 3/16	-1 5/32
Convergys	20 5/8	5/16
Datawatch	1	- 1/8
Davox	12	1 1/4
Edify	11 11/16	- 11/32
EIS Intl	2 15/16	3/16
Firstwave	2 7/8	- 1/16
Genesys	44 3/4	3 7/8
ICT Group	7 1/2	0
IMA	5 3/8	- 1/8
Inference	3	- 9/32
InterVoice	10 11/16	- 3/16
Melita	7 3/4	- 1/8
Mustang	6 5/8	- 3/8
Onyx	15 1/4	- 5/16
Pegasystems	7 11/16	- 1/16
Peregrine	39 17/32	1/32
Periphonics	30 1/2	13/16
Pivotal	17 1/2	1/4
Precision	12 1/4	- 5/16
Primus	24	3/8
Remedy	27 7/16	- 9/16
SalesLogix	22	0
Siebel	67 1/8	-1 9/16
Silknet	48 9/16	3/16
SITEL	3 7/8	1/8
Sykes	23 7/8	-1 15/16
Syntellect	2 3/8	- 1/8
Teletech	12	3/8
Vantive	7 7/8	0
West Tel	11 1/16	- 3/16
As of close 9/28/99

How to: Change the number formats in charts in Excel 2000.
 

HDI Tip of the Day
“A leader creates success, often from failure (mistakes). Successful leaders perceive and handle “failure” differently. The word “failure,” to most people, connotes something that’s terminal and lifeless. But leaders embrace error. … Most of the people I interviewed looked forward to mistakes because they felt that someone who hadn’t made a mistake hadn’t been trying hard enough. Television producer Norman Lear told me, “Wherever I trip is where the treasure lies.” Katherine Graham, publisher of the Washington Post, said, “For me, a mistake is simply another way of doing things.”” – Managing People is Like Herding Cats, by Warren Bennis

 

Today's News

Net Effect Introduces Secure Instant Messaging Solution
Net Effect announced availability of a secure solution for real-time online customer care. New security enhancements based on the Secure Sockets Layer (SSL) protocol have been added to Net Effect's service offering to produce real-time customer care solution suitable for large e-business applications. (Read More)

Motive Powers Compaq E-Service Tool
Motive Communications, Inc. announced that its technology is the foundation for a new consumer-focused e-service program from Compaq Computer Corporation. Compaq today unveiled the Built-In Technician which is being deployed on the Presario product line beginning in early October 1999. Launched by the touch of a button on the keyboard, Built-In Technician performs technical tasks for users and serves as a guide throughout the entire problem solving process whether it be self-service or assisted service with a support analyst. (Read More)

Epicor and PricewaterhouseCoopers Announce Worldwide Alliance
Epicor Software Corporation and PricewaterhouseCoopers announced a global alliance focused on meeting the rising demand among medium-sized companies for enterprise resource planning (ERP) software as well as implementation and advisory services necessary to deploy the software. For qualifying customers Epicor offers the Epicor Up-Front Guarantee* program, which guarantees that implementation costs will not exceed the list price of the software. (Read More)

ServiceWare Announces Internet-Based Product Strategy
In its continuing role in knowledge management products and services, ServiceWare Inc. unveiled its strategic product plans for the new millennium. The new strategy includes a consolidated product offering of easily deployable, Internet-based, knowledge management solutions for improved sales, service and support functions. The recent acquisition of the Molloy Group and the imminent delivery of rightanswers.com factored heavily in the new strategic direction. (Read More)

k-Commerce Attains Validation for Use With Siebel 99 Call Center
Inference Corp. announced that Siebel Systems validated the integration of Inference's k-Commerce(TM) Support Version 4 product with Siebel 99 Call Center and named Inference a Validated Premier Software Partner Validated Premier Software Partners have submitted their products to the Siebel Validation Program and successfully passed testing of interoperability with Siebel Front Office Applications. (Read More)

C3i Introduces Pharma EndtoEnd Services for Siebel* Pharma
Building on implementation successes with well-known healthcare organizations, C3i announces the packaging of an array of integrated services for Siebel Pharma 99, the front-office CRM application designed for the pharmaceutical market. With C3i's Pharma EndtoEnd, the C3i team works in partnership with client organizations' senior management, project team, and user community to provide assistance with every aspect of the initiative. (Read More)

New This Week From helpDESK Online
Ben Stephens reveals how to win staff acceptance of call monitoring, Kirk Weisler outlines a successful employee retention program, and Char LaBounty discloses the perils of hiring entry-level personnel! (Read More)

KnowDev is Now Knowlagent
Formerly known as KnowDev, Knowlagent, an Atlanta-based software company, uses a patent-pending technology -Scheduled Learning - to deliver an online learning solution to customer contact centers. The product suite, called KnowDev 5.0, makes it possible for call centers to train their employees at their workstations without disrupting the flow of calls or productivity. Customer Support Management Magazine recently announced that Knowlagent was chosen as an award winner in the magazine's Second Annual ICCM "Best of Show Awards" for its scheduled learning product, KnowDev Enterprise.

PCSupport.com Signs Deal with Unisys
PCsupport.com Inc. signed a reseller agreement with Unisys Canada Inc. today for distribution of PCsupport.com’s Global Replace service. Unisys will offer Global Replace, an online backup and notebook replacement service, to its corporate clients worldwide. This is the first worldwide reseller agreement signed by PCsupport.com, which is developing a Global Replace distribution network of top-tier solution integrators, manufacturers and vendors.