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Stock Index
RealMarket	96.46	1.42%
Stock Index:	Tell me more
Dow Jones	10,303.30	0.23%
Nasdaq	2,761.75	0.78%
S&P500	1,283.31	0.47%
APAC Tel	4	1/4
Applix	12 13/16	0
Aspect Tel	15 1/8	- 1/16
Astea	2 5/8	1/16
Clarify	49 11/32	1 3/32
Convergys	20 5/16	- 3/32
Datawatch	1 1/8	3/32
Davox	10 3/4	5/8
Edify	12 1/32	11/32
EIS Intl	2 3/4	- 1/16
Firstwave	2 15/16	- 1/16
Genesys	40 7/8	5/8
ICT Group	7 1/2	1 1/16
IMA	5 1/2	0
Inference	3 9/32	- 5/32
InterVoice	10 7/8	1/4
Melita	7 7/8	- 1/8
Mustang	7	- 3/8
Onyx	15 9/16	- 3/16
Pegasystems	7 3/4	1/16
Peregrine	39 1/2	15/16
Periphonics	29 11/16	1/4
Pivotal	17 1/4	3/8
Precision	12 9/16	0
Primus	23 5/8	9/16
Remedy	28	1 15/16
SalesLogix	22	1 1/2
Siebel	68 11/16	1 9/16
Silknet	48 3/8	- 1/2
SITEL	3 3/4	- 5/16
Sykes	25 13/16	9/16
Syntellect	2 1/2	3/16
Teletech	11 5/8	- 5/8
Vantive	7 7/8	- 1/32
West Tel	11 1/4	- 1/16
As of close 9/27/99

How to: Use wildcards to search for a word or number in Access 2000.
 

HDI Tip of the Day
“Leadership is all about innovating and initiating. Management is about copying and managing the status quo. Leadership is creative, adaptive, and agile. Leadership looks at the horizon, not just at the bottom line. A leader does the right things, which implies a goal, a direction, an objective, a vision, a dream, a path, a reach.” – Managing People is Like Herding Cats, by Warren Bennis

 

Today's News

Oracle Unveils Oracle(R) CRM 11i
At the Oracle Applications User Group Conference, Oracle Corp. demonstrated Oracle® Applications Customer Relationship Management (CRM) Release 11i, the upcoming release of Oracle's Internet suite of applications. Oracle has brought together components necessary for global customer relationship management, including on-line storefronts, self-service customer care, customer and business intelligence, and a suite of sales, marketing and service products. In addition, with Oracle Applications Release 11i, Oracle improves integration between ERP and CRM systems.

SalesLogix Partners with Doubleclick
SalesLogix announced a five–year, strategic partnership agreement with DoubleClick, Inc. whereby DoubleClick will now offer SalesLogix products to its roster of DART (Dynamic Advertising Reporting and Targeting) clients as an add-on. DoubleClick’s DART technology is an ad serving solution used by 9,300 Web sites worldwide. The agreement is an outgrowth of DoubleClick’s own use of SalesLogix CRM products, and an extension of the recently announced SalesLogix Open CRM Initiative which enables companies to incorporate the benefits of sales, marketing and customer support automation into the products and services they create and market. (Read More)

Service911.com Enlists BancTec as Service Provider for Remote Problem Consultation
Service911.com announced that it is partnering with BancTec, Inc., a computer and network services company, to be its exclusive service provider for remote problem consultation and on-site desktop service nationwide. BancTec has over 15 years of experience providing a wide range of premium on-site support services for major computer OEMs, Fortune 1000 companies, government entities, and educational institutions. BancTec employs a national staff of 1000+ field technicians located all across the U.S., each trained in providing in-home and in-office multi-vendor support services. (Read More)

Peregrine Systems Now Provides Remedy Users With Access to AssetCenter
Peregrine Systems, Inc. announced ConnectPoint(TM) for Remedy ARS, the latest integration tool for AssetCenter. The integration between Peregrine Systems AssetCenter and Remedy Action Request System (ARS) software from Remedy Corporation provides help desk analysts information about a company's IT and non-IT assets. Using AssetCenter, a help desk analyst using Remedy ARS has access to information such as the user's training experience, length of time in their position and contractual information about the asset. This means that an analyst can quickly determine who is responsible for fixing or upgrading a particular asset, any service level agreement associated with the asset and also has easy access to contact information for any outside suppliers.

Aspect and eGain Deliver Solution That Blends Customer Interaction Media
Aspect Communications Corporation and eGain Communications announced a multimillion dollar, multiyear agreement to deliver eGain's Email Management System with the Aspect® Customer Relationship Portal in an out-of-the-box integrated solution. Aspect and eGain will deliver a solution that enables customer service representatives (CSRs) to effectively handle all forms of customer communication for synchronization of customer relationships. Combining e-Gain's e-mail solution with the Aspect Customer Relationship Portal enables companies to deliver a consistent customer experience, regardless of whether the customer uses a phone, e-mail, fax or the Web to contact the company.

Remedy Provides Enterprise Customers With Temporary Help Just-in-Time for Y2K
Remedy® Corporation is launching a program designed to help its customers get through the final phases of their Year 2000 (Y2K) preparations more easily and economically. The company is offering its customers special temporary additional software licenses at reduced prices, just in time to help those customers beef up their Y2K resources during the fourth quarter of 1999. Under Remedy's Y2K Solution Promotion, customers will be able to acquire additional temporary Remedy software licenses at significant discounts beginning December 1, 1999. Customers will also have the option of converting any temporary licenses to permanent after March 31, 2000.

Astea Unveils Enterprise Integration Strategy
Astea International Inc. is introducing a family of middleware products, called AllianceLinks(TM), to standardize integration of Astea's ServiceAlliance® CRM solutions with SAP, Oracle, PeopleSoft, and other software in enterprise application portfolios. In the world of enterprise software applications, ServiceAlliance's core functionality focuses on automating front office processes for businesses where customer support and field service are mission critical. Through the enterprise application integration (EAI) made possible with AllianceLinks, the ServiceAlliance front office can operate within a company's overall IT environment and share business information with other systems.

Verio Selects Prime Time as Workforce Management Solution
Blue Pumpkin Software announced that Verio Inc. has selected Blue Pumpkin’s PrimeTime Enterprise software to automate its workforce management and enhance its call center operations. Once Verio implemented the software, the company saw positive results. in the average speed of answers and a decrease in average hold times.

Pegasystems to Support Sun Microsystems Sun Ray 1 Enterprise Appliance and Hot Desk Technology
Pegasystems announced its support for the Sun Microsystems, Inc. Sun Ray(TM) enterprise appliance and Hot Desk technology. Introduced on September 8, 1999, the Sun Ray enterprise appliance is a low-cost desktop, offering flexibility and reduced administration costs. Pegasystems expects the Sun Ray enterprise appliance to be a fit for call centers, where customer service representatives can leverage the appliance's ``smart card'' technology to easily access and relocate desktop sessions.