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RealMarket	95.11	-1.56%
Stock Index:	Tell me more
Dow Jones	10,279.30	-0.38%
Nasdaq	2,740.41	-0.37%
S&P500	1,277.36	-0.24%
APAC Tel	3 3/4	0
Applix	12 13/16	- 1/2
Aspect Tel	15 3/16	0
Astea	2 9/16	1/16
Clarify	48 1/4	- 3/4
Convergys	20 13/32	- 7/32
Datawatch	1 1/32	0
Davox	10 1/8	- 3/8
Edify	11 11/16	- 5/16
EIS Intl	2 13/16	0
Firstwave	3	3/16
Genesys	40 1/4	3/4
ICT Group	6 7/16	1/16
IMA	5 1/2	7/16
Inference	3 7/16	- 1/16
InterVoice	10 5/8	1/32
Melita	8	0
Mustang	7 3/8	- 9/16
Onyx	15 3/4	1 5/8
Pegasystems	7 11/16	0
Peregrine	38 9/16	- 11/16
Periphonics	29 7/16	1/4
Pivotal	16 7/8	- 3/8
Precision	12 9/16	- 13/16
Primus	23 1/16	1/16
Remedy	26 1/16	- 9/16
SalesLogix	20 1/2	-1 7/8
Siebel	67 1/8	-2
Silknet	48 7/8	-1
SITEL	4 1/16	- 1/4
Sykes	25 1/4	3/4
Syntellect	2 5/16	1/16
Teletech	12 1/4	- 1/2
Vantive	7 29/32	- 5/32
West Tel	11 5/16	- 1/16
As of close 9/24/99

How to: Reconcile FI Ledgers in SAP's R/3 (4.0B).
 

HDI Tip of the Day
“Leaders of companies must have a long-range perspective, hard as that is to achieve given the Wall Street climate. Honestly, when I look at successful organizations, they almost all have a long-range perspective. There may be some down-turns, but basically I think that’s a critical necessity. Ironically, when Nicolas Brady took over as secretary of the Treasury, he said his major, long-term goal was to try to shift American industries from a short-range to a long-range perspective. It still hasn’t happened.” – Managing People is Like Herding Cats, by Warren Bennis

 

Today's News

Barnhill Announces Col-Ins-Co Acquisition
Barnhill Associates announced today their acquisition of Col-Ins-Co, Inc., a Manufacturers’ Representative in the network and help desk markets. The merger will provide national coverage for help desk, network, and infrastructure management solutions. Both have been in business over forty years building their ability to provide complex network and infrastructure management solutions. (Read More)

Lowry to Create TLC with Astea
Astea International Inc. announced that Lowry Computer Products, a distributor of bar coding, data collection and wireless technology solutions, will use Astea's ServiceAlliance® customer relationship management system to provide the Total Lowry Care (TLC) program. ServiceAlliance will enable Lowry to integrate and automate service and distribution, consolidate data, and centralize TLC management to one system.

ServiceWare Launches International User Group at Knowledge-Trak ’99
SericeWare Inc. formally launched the ServiceWare User Group at it’s recent Knowledge-Trak ’99 customer conference held in Scottsdale, Arizona. The group, comprised of a national director and four regional directors, will hold regional gatherings where information will be shared on ServiceWare products. Also at Knowledge-Trak ’99 awards were presented to six customers who implemented outstanding, innovative uses of ServiceWare products. This year’s conference attracted more than 125 users from throughout the world. (Read More)

Deloitte & Touche and Onyx Software Announce Alliance
Deloitte & Touche Management Solutions and Onyx Software have announced an alliance for the UK. Under the terms of the agreement, Deloitte & Touche will resell and provide consulting services for Onyx's Web-based CRM solutions to organizations across the UK. Deloitte & Touche provides presales, sales, technology, procurement, implementation, integration, development, customization, training and support services.

Brightware Joins Siebel Alliance Program
Brightware, Inc. announced it has formed a partnership with Siebel Systems, Inc. as a Premier Software Partner in the Siebel Alliance Program. As part of its alliance with Siebel, Brightware will integrate its Web and email assistance applications with Siebel Systems' front office application suite. As the Brightware solution classifies, qualifies and resolves eCustomer inquiries, it will work together with Siebel's Front Office applications and eBusiness solutions to deliver a better customer experience across channels.

SITEL and HP Announce a CRM Agreement in Spain and Portugal
SITEL Corporation announced that its Spanish-based subsidiary, SITEL Iberica Teleservices, has reached an agreement with Hewlett-Packard to provide phone-based technical support, pre-sale and post-sale customer service, on-line technical support and warranty administration for Hewlett-Packard's customers in Spain and Portugal. SITEL, as the exclusive provider to Hewlett Packard in Spain and Portugal, will implement this contract from its existing call center in San Fernando de Henares in Madrid.

APAC Extends Customer Care Agreement With UPS
APAC Customer Services has signed a multi-year extension to its current agreement with United Parcel Service of America (UPS). The original agreement was signed in 1995 to provide network-wide customer care outsourcing. APAC's customer-handling applications are expected to expand its customer care.

Broadbase Announces Initial Public Offering
Broadbase Software, Inc. announced its initial public offering of 4,000,000 shares offered by the Company at $14.00 per share. Broadbase develops software that integrates and analyzes customer information from Internet and traditional business channels, enabling businesses to improve their customer acquisition, retention and profitability.