Friday, September 24, 1999
 
Welcome to RealMarket Today! 
The Customer Relationship Management Daily Report
 
Formerly
"The Support Report" 
realmarket.com
  Directory
    Suppliers
    Associations
    Publications
    Stock Index
    News Search
    Home

  Calendar of Events
     Find event | Submit event

  Career Corner
     Find job | Submit job

  RealMarket Today!
    Past Issues
    Subscribe
    Unsubscribe

 
Stock Index
RealMarket 96.62 -3.40%
Stock Index: Tell me more 
Dow Jones 10,318.50 -1.95%
Nasdaq 2,750.50 -3.77%
S&P500 1,280.41 -2.30%
APAC Tel 3 3/4 1/4
Applix 13 5/16 -1 3/16
Aspect Tel 15 3/16 -1 3/4
Astea 2 1/2 - 1/16
Clarify 49 1 3/4
Convergys 20 5/8 -1 1/4
Datawatch 1 1/32 1/32
Davox 10 1/2 - 1/4
Edify 12 3/16
EIS Intl 2 13/16 0
Firstwave 2 13/16 - 3/8
Genesys 39 1/2 1 5/16
ICT Group 6 3/8 - 1/16
IMA 5 1/16 - 7/16
Inference 3 1/2 1/2
InterVoice 10 19/32 1/32
Melita 8 - 1/4
Mustang 7 15/16 -1 1/16
Onyx 14 1/8 - 5/8
Pegasystems 7 11/16 0
Peregrine 39 1/4 -1 1/2
Periphonics 29 3/16 - 1/2
Pivotal 17 1/4 -2 7/16
Precision 13 3/8 5/8
Primus 23 0
Remedy 26 5/8 -1 1/8
SalesLogix 22 3/8 - 5/8
Siebel 69 1/8 -2 15/16
Silknet 49 7/8 3/8
SITEL 4 5/16 - 1/2
Sykes 24 1/2 3/8
Syntellect 2 1/4 1/4
Teletech 12 3/4 -1
Vantive 8 1/16 - 7/16
West Tel 11 3/8 - 11/16
As of close 9/23/99

ServiceWare Solution of the Day
How to: Set up the slide size and orientation for printing in PowerPoint 2000.
 

HDI Tip of the Day
“The last quality common to leaders is a bias toward action. That is, the capacity to convert purpose and vision into action. It just isn’t enough to have the great vision you can trust. It’s got to be manifest in some external products and results. Most leaders are pragmatic dreamers or practical idealists, if that’s not too much of an oxymoron. They step up and take their shots every day, perhaps knowing what hockey player and philosopher Wayne Gretsky once said, “You miss 100 percent of the shots you don’t take.”” – Managing People is Like Herding Cats, by Warren Bennis

Attend Knowledge University
 
Today's News

Knowlix Ships iKnow and iKnowAuthor v4.5 Software
Knowlix announced that it is shipping its newest release of iKnow and iKnowAuthor software. The new releases contain enhanced administrative features that allow users to fine-tune their knowledge systems. iKnow v4.5 lets users customize the look and feel of knowledge they capture in the workflow. The new version of iKnowAuthor gives administrators greater control over knowledgebase access through enhanced security, plus increased intelligence through enhanced reporting capability. (
Read More)

Trio Announces Enhanced Desktop Asset Management Solution
HID, Janus Technologies, Inc. and QueTel Corporation announced that they have recently entered into an agreement that will help large end-users more easily and rapidly procure, deploy, inventory and retire PCs and other computing assets by using IBM Asset ID(TM) and HID ProxTrak(TM) RFID tags in conjunction with Janus and QueTel software. Under the agreement, the companies will integrate Janus Argis(R) and QueTel Asset TraQ(TM) to facilitate the management of IBM Asset ID-enabled PCs and other capital assets utilizing HID ProxTrak tags.

Active Software and HP Offer Cross-Application Process-Management Solutions
Active Software, Inc. and Hewlett-Packard Company announced an alliance to offer cross-application process-management solutions. By integrating Active Software's ActiveWorks(TM) Integration System with HP's Changengine, the two companies will deliver business-process solutions that span application boundaries. The combined EI solution will create a seamless flow of information between Changengine business processes and the applications the ActiveWorks platform supports, including SAP R/3, PeopleSoft, Siebel, Clarify, Vantive and Kenan.

TSC to Accelerate Spin-off of eLoyalty
Technology Solutions Company announced its intention to accelerate the spin-off of its eLoyalty division into a separate publicly traded company through a tax-free distribution of its eLoyalty shares to TSC shareholders. This decision will eliminate the need for an eLoyalty IPO and permit the spin-off to occur in the first quarter of calendar year 2000, subject to the receipt of a favorable IRS tax ruling and other regulatory approvals.

Service Strategies Corporation Acquires Ziff-Davis Service and Support Consultants
Service Strategies Corporation announced that it has acquired the certification, training, and consulting services business of ZD Service and Support Consultants (ZD/SSC), a Ziff-Davis business unit. The acquisition took place through a management buyout to continue advancing the programs they developed over the previous five years. The new company will continue to focus on development and delivery of the Support Center Practices (SCP) Certification program, as well as delivery of training and consulting services to the IT services industry.

E.piphany Announces Initial Public Offering
E.piphany, Inc. announced the initial public offering of 4,150,000 shares of common stock at a price of $16.00 per share. The shares are listed on the Nasdaq National Market under the ticker `"EPNY" and closed today at 38 5/16.

Kana Communications, Inc. Announces Initial Public Offering
Kana Communications, Inc., announced the initial public offering of 3,300,000 shares of its common stock at $15 per share on the Nasdaq National Market, under the trading symbol KANA and closed today at 48.

eGain Communications Commences Initial Public Offering
eGain Communications Corporation announced that it has commenced an initial public offering of 5,000,000 shares of its common stock at an initial public offering price of $12.00 per share. Today EGAN closed at 23.

Interactive Intelligence, Inc. Announces Initial Public Offering
Interactive Intelligence, Inc. announced that its initial public offering of 2,670,000 shares of common stock has been priced at $13.00 per share. All of the shares are being sold by Interactive Intelligence. ININ closed today at 24 1/16.

Download

Get It!
Subscribe to
RealMarket Today!
TEXT   HTML
 
Send It!
Send today's report to a colleague with a message.
 
Find It!
Looking for news on a particular company? Type the company name (or keyword) for more news.
Search For:
 

Copyright © 1999   Real Market Research Corporation  All Rights Reserved.     Privacy Policy
The information contained herein has been obtained from sources believed to be reliable. Real Market is a registered trademark.
You are currently subscribed as $subst('Recip.EmailAddr'). To unsubscribe send a blank email to mailto:$subst('Email.UnSub').