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Stock Index
RealMarket	100.01	2.03%
Stock Index:	Tell me more
Dow Jones	10,524.00	-0.70%
Nasdaq	2,858.16	1.31%
S&P500	1,310.51	0.22%
APAC Tel	3 1/2	- 3/16
Applix	14 1/2	- 1/16
Aspect Tel	16 15/16	- 1/8
Astea	2 9/16	0
Clarify	47 1/4	- 3/8
Convergys	21 7/8	1/8
Datawatch	1	- 1/16
Davox	10 3/4	- 5/16
Edify	11 13/16	7/16
EIS Intl	2 13/16	- 1/16
Firstwave	3 3/16	1/16
Genesys	38 3/16	1 9/16
ICT Group	6 7/16	1/16
IMA	5 1/2	1/2
Inference	3	0
InterVoice	10 9/16	- 7/32
Melita	8 1/4	- 1/4
Mustang	9	1 11/32
Onyx	14 3/4	3/4
Pegasystems	7 11/16	0
Peregrine	40 3/4	1 5/16
Periphonics	29 11/16	1/4
Pivotal	19 11/16	2 7/16
Precision	12 3/4	- 9/16
Primus	23	1
Remedy	27 3/4	2 1/4
SalesLogix	23	- 3/4
Siebel	72 1/16	1 15/16
Silknet	49 1/2	6 9/16
SITEL	4 13/16	- 1/8
Sykes	24 1/8	- 1/8
Syntellect	2	- 1/4
Teletech	13 3/4	- 3/16
Vantive	8 1/2	- 1/16
West Tel	12 1/16	- 1/16
As of close 9/22/99

How to: Change the display font size for the Calendar TaskPad in Outlook 2000.
 

HDI Tip of the Day
“Trust. Leaders generate and sustain trust. … One of the best ways to build trust is by deep listening. It’s the most powerful dynamics of human interaction when people feel they’re being heard. Listening doesn’t mean agreeing, but it does mean having the empathic reach to understand another.” – Managing People is Like Herding Cats, by Warren Bennis

 

Today's News

Cisco to buy Webline Communications
Under the terms of the deal, Cisco will trade $325 million worth of its common stock in exchange for all outstanding shares, warrants and options of Webline. The deal is expected to close in the second quarter of Cisco's fiscal year 2000. Cisco said the acquisition complements its purchase of GeoTel Communications Corp., makers of software that can match a customer's incoming call with his records.

Planning for Disaster
One call center's recovery planning process: How to survive the Florida hurricane season, while keeping customers happy (and none the wiser). Read More of the Customer Support Management Magazine article.

MyHelpdesk.com Launches the Computer Help Portal
MyHelpdesk.com, Inc. announced the launch of MyHelpdesk.com(tm), the Computer Help Center(tm). MyHelpdesk.com is a free computer help resource guide that provides time-saving, easy access to the best help resources available for addressing personal computing problems and productivity needs. MyHelpdesk.com offers Internet users a "first place to go" that simplifies the confusing maze of technical support and productivity resources. A fully personalized service, MyHelpdesk.com enables every member to create a customized helpdesk based on the individual's own computer configuration and level of expertise.

Tessera Introduces New eCRM Service Offerings
Tessera Enterprise Systems, Inc. announced the launch of its eCRM Service offerings -- enabling complete enterprise Customer Relationship Management (eCRM) across all customer-touchpoints, including the Web. Last month, Tessera announced the formation of Tessera eRelationships.com, the company's new corporate division dedicated to delivering customer relationship management to the ebusiness marketplace.

Andersen Consulting and Calico Join Forces
Andersen Consulting and Calico Commerce, Inc. announced a business alliance to help organizations engage in eCommerce by enabling them to use Internet technologies to create personalized online relationships with their customers. Under the agreement, Andersen Consulting and Calico will initially focus on providing internet-based customer relationship management solutions, using Calico's eCommerce software, to financial services, telecommunications, and electronics and high tech companies as well as a variety of retail and manufacturing organizations.

MM Group Chooses Aspect Customer Relationship Portal
Aspect Communications Corporation announced its first UK implementation of the Aspect® Customer Relationship Portal. In a deal worth more than (pound)700,000, or approximately US $1.13 million, MM Group, one of the UK's leading direct communications service companies. The implementation, which is due to go live before the end of 1999, will provide MM Group with the ability to consistently manage customer interactions across multiple channels of contact including the telephone, fax, Web and e-mail.

Oracle Announces Portlets
Oracle Corp. introduced a new standard for building and assembling e-business portals. Oracle's ``Portlet'' standard acknowledges that no one web site suits all, and therefore aims to help corporations deliver to employees a single, integrated view into all the applications and information needed to do their jobs. Portlets allow corporations to easily assemble fewer, more consistent corporate portals for all their users. Oracle will promote Portlets as an industry standard amongst its partners, developers and third-party content providers.

Onyx Continues Expansion in Europe
Onyx Software Corporation announced that it has opened additional regional offices in Europe and has added senior-level management in the European market. The new regional offices, based in Paris and Munich, expand existing operations into regional hubs with marketing, sales, and service infrastructure to support Onyx's European customer base.