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| Stock
Index |
| RealMarket |
96.34 |
-2.33% |
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me more |
| Dow Jones |
10,737.40 |
-0.59% |
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2,806.72 |
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| S&P500 |
1,318.48 |
0.04% |
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| Aegis |
15/16 |
1/16 |
| APAC Tel |
3 13/32 |
1/32 |
| Applix |
15 7/8 |
7/8 |
| Aspect Tel |
14 5/8 |
1 3/16 |
| Astea |
2 5/8 |
1/16 |
| Clarify |
45 9/16 |
-3 3/8 |
| Convergys |
21 1/4 |
- 3/8 |
| Datawatch |
1 1/8 |
0 |
| Davox |
10 7/8 |
5/16 |
| Edify |
12 1/4 |
- 3/8 |
| EIS Intl |
3 1/8 |
3/32 |
| Firstwave |
3 1/8 |
- 1/4 |
| Genesys |
34 1/8 |
1/2 |
| ICT Group |
6 23/32 |
- 7/32 |
| IMA |
6 1/2 |
7/8 |
| Inference |
3 |
- 1/16 |
| InterVoice |
10 11/16 |
- 13/16 |
| Melita |
8 5/8 |
0 |
| Mustang |
5 3/8 |
0 |
| Onyx |
13 9/16 |
- 7/16 |
| Pegasystems |
7 7/8 |
0 |
| Peregrine |
38 13/16 |
- 5/8 |
| Periphonics |
29 1/2 |
7/16 |
| Precision |
11 3/8 |
1/16 |
| Primus |
23 1/8 |
- 5/8 |
| Remedy |
26 5/8 |
- 5/32 |
| SalesLogix |
19 9/16 |
11/16 |
| Siebel |
70 1/4 |
-3 3/16 |
| Silknet |
40 1/2 |
1/4 |
| SITEL |
4 7/16 |
0 |
| Sykes |
25 3/16 |
-1 3/8 |
| Syntellect |
2 3/16 |
1/16 |
| Teletech |
13 3/8 |
- 11/16 |
| Vantive |
8 5/16 |
- 7/16 |
| West Tel |
12 1/8 |
- 1/8 |
 |
| As
of close 9/16/99 |

How
to: Determine the costing keys assigned to a specific product in SAP's R/3
(4.0B).

HDI Tip of the Day
“First, I think leadership is character. … The corollary of this is
that the process of becoming a leader, to me, is much the same process as
becoming an integrated human being. … I’ve never seen a person
derailed because of a lack of technical competence. But I’ve seen lots
of people derailed from positions because of a lack of judgement and
character.” – Managing People is Like Herding Cats, by Warren Bennis
|
 |

Quintus
To Acquire Acuity
Quintus Corporation announced it has entered into an agreement to acquire
Acuity Corp., a provider of Web-based customer interaction software
headquartered in Austin, Texas. The acquisition is expected to be
completed in November. The acquisition will allow Quintus to accelerate
its move into the electronic CRM (eCRM) market. As part of an existing
strategic alliance with Acuity, Quintus has already integrated elements of
Acuity’s WebCenterTM software with the Quintus eContact suite.
BankAtlantic Chooses Edify
Edify Corporation announced that BankAtlantic, a community bank based in
Fort Lauderdale, Fla., has joined a growing number of banks that have
licensed Edify's e-Banking System (EBS) for its consumer customers. By
utilizing Edify's e-Banking, BankAtlantic will be able to offer their
customers real-time access to their account histories, funds transfer
capabilities, e-mail, and electronic bill payment.
Applicast Extends Partnership With Siebel
Applicast, Inc., an application service provider (ASP), has extended its
partnership with Siebel Systems to bring Siebel Systems' Web-based Front
Office Applications to a relatively untapped market: early-stage companies
in the ``pre-mid-market.'' Through this alliance, Applicast will allow
these organizations to better manage growth and change by standardizing on
enterprise-class solutions early, without the time and cost typically
associated with deploying top-tier business systems.
Active Software and Art Technology Group Partner
to Integrate ICRM Solutions
Active Software, Inc. and Art Technology Group, Inc., developers of
e-commerce and online personalization applications, announced the
formation of an alliance to enable businesses to deliver Internet Customer
Relationship Management (ICRM) solutions integrated with enterprise
applications, including Oracle(R), PeopleSoft(R) and SAP. Through this
alliance, businesses can unlock information residing in existing
enterprise applications and leverage it to build profitable relationships
with their online customers.
Peregrine to Offer Linux Support
Peregrine Systems® announced it will offer Linux support for several of
its product suites. Beginning with Peregrine Systems ServiceCenter(TM) and
AssetCenter(TM) products, the move will allow Linux users to deploy
solutions for managing the life cycle of all an organization's assets from
the moment they are procured until they are retired. Peregrine Systems
will work with Red Hat, Inc.
FaceTime Communications to Integrate AOL Instant
Messenger
America Online, Inc. and FaceTime Communications announced that they have
entered into an agreement under which FaceTime will integrate the AOL
Instant Messenger SM (AIM) application into a customer service support
tool to tap into the real-time customer support market for e-businesses.
Under the agreement, FaceTime will integrate AIM into a customer service
support tool, enabling FaceTime to use AIM in customer service and
e-commerce communications applications it develops for its e-business
customers.
Rightpoint Appoints European VP
RightPoint Inc. announced that Lin Johnstone, former vice president at
Aspect Communications, has joined as vice president and managing director
for Europe. Johnstone will drive RightPoint's expansion in the European
market.
eGain Launches Canadian Operations
eGain Communications announced the opening of its Canadian headquarters in
Toronto. A number of leading Canadian companies including * Indigo Books
Music & More, The Loyalty Group and Tucows have already deployed
eGain's solutions. eGain has hired Gary Taneja as Canadian country manager
to lead its operations.
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