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RealMarket	98.64	-0.72%
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Dow Jones	10,801.40	-1.00%
Nasdaq	2,814.17	-1.89%
S&P500	1,317.97	-1.37%
Aegis	7/8	- 1/32
APAC Tel	3 3/8	5/16
Applix	15	- 11/16
Aspect Tel	13 7/16	- 13/16
Astea	2 9/16	- 1/16
Clarify	48 15/16	9/16
Convergys	21 5/8	7/8
Datawatch	1 1/8	0
Davox	10 9/16	- 1/8
Edify	12 5/8	- 7/16
EIS Intl	3 1/32	- 11/32
Firstwave	3 3/8	0
Genesys	33 5/8	-1 1/4
ICT Group	6 15/16	5/16
IMA	5 5/8	- 29/32
Inference	3 1/16	0
InterVoice	11 1/2	- 1/4
Melita	8 5/8	- 3/8
Mustang	5 3/8	13/32
Onyx	14	- 1/2
Pegasystems	7 7/8	- 1/4
Peregrine	39 7/16	1 11/16
Periphonics	29 1/16	- 5/8
Precision	11 5/16	- 11/16
Primus	23 3/4	-2 3/8
Remedy	26 25/32	- 31/32
SalesLogix	18 7/8	- 3/8
Siebel	73 7/16	-2 5/8
Silknet	40 1/4	1 5/16
SITEL	4 7/16	- 1/16
Sykes	26 9/16	0
Syntellect	2 1/8	1/8
Teletech	14 1/16	1/16
Vantive	8 3/4	- 11/32
West Tel	12 1/4	1/8
As of close 9/15/99

How to: Insert a link to an Excel spreadsheet in a Contact in Outlook 2000.
 

HDI Tip of the Day
“To survive in the 21st century, we’re going to need a new generation of leaders—leaders, not managers. The distinction is an important one. Leaders conquer the context—the volatile, turbulent, ambiguous surroundings that sometimes seem to conspire against us and will surely suffocate us if we let them—while managers surrender to it.” – Managing People is Like Herding Cats, by Warren Bennis

 

Today's News

Ovum Analyzes the role of Universal Business Applications (UBA)
The growing interest in customer relationship management will have a radical effect on the business applications vendor landscape, says independent research and consulting company Ovum in a report published today. CRM Strategies: Technology Choices for the Customer-focused Business explains how the demands CRM makes on the vendor community will result in a move towards Universal Business Applications (UBA): linked suites encompassing front-office, business intelligence and ERP processes, able to support CRM strategies as well as a wide range of other business functions and initiatives. But UBAs will not be complete enough to fully support CRM implementation for at least a year, and in the meantime the alternative – integrating a complex mix of different kinds of software - is not straightforward.

Y2K and Virus Update Intelligrams Warn Users
Aveo Inc. announced the availability of three additional free problem prevention solutions that will save computer users headaches related to the Y2K bug and computer viruses. Aveo's latest Intelligrams, the intelligent on-screen messages that warn computer users about potential problems with their systems, feature warnings about a non-Y2K-compliant version of Windows '98, and guide users to update their Norton and McAfee virus checkers with the latest anti-virus "inoculations". Only users who have not updated their systems will see these Intelligrams, because the Attune Service has targeting intelligence to determine which users need to see relevant messages.

Onyx Software and IBM Offer One-Stop Financing for CRM
Onyx Software and IBM Global Financing announced a relationship for financing CRM solutions. As part of the agreement, IBM Global Financing (IGF) will provide financing to customers for hardware, software, and services associated with the rollout of Onyx Software's CRM system. This relationship does not require any IBM hardware, software or services in the transaction, but instead is dedicated to financing the customer's choice of products and services.

toysmart.com Selects E-business Solutions from Silknet
Silknet Software, Inc. announced that toysmart.com, an Internet's site for ``good toys,'' will implement Silknet eBusiness System(tm) and Silknet eService(tm) to create personalized interactive customer relationships through its e-commerce site, and its brick and mortar retail store in Waltham, Massachusetts. Using Silknet's e-business solutions, toysmart.com, Disney's commerce arm for the Buena Vista Internet Group's Family.Com, will personalize the relationship customers (such as parents, relatives, caregivers and educators) initiate once they visit toysmart's store or online storefront.

FaceTime Creates the New eBusiness Infrastructure
FaceTime Communications announced FaceTime Message Exchange 3.0 suite of services. The FaceTime Message Exchange 3.0 integrates inbound sales assistance, inbound customer service and instant messaging-based customer relationship management applications. New capabilities in 3.0 include ·a “Customer Supportal” to provide personalized, integrated Web-based access to business intelligence, news and reference information, site administration and community.

Periphonics Introduces ScreenSentry
Periphonics Corporation has introduced ScreenSentry(TM), the latest addition to its CallSPONSOR® suite of CTI enhanced call center solutions. ScreenSentry provides audit recording of call center agent calls by monitoring and recording the activity on their desktop applications. When used with CallSentry, Periphonics' voice monitoring and recording tool, ScreenSentry enables call center supervisors and managers to review and score real time and recorded customer sessions, listening to the call while observing the agent screens viewed during the session.

Pegasystems to Provide Rules-Based CRM to Credit Union Services Corporation
Pegasystems Inc. announced an agreement with CU Commercial IT Pty Ltd, a division of Credit Union Services Corporation (Australia) Limited (CUSCAL) to provide loans origination and Internet banking solutions to credit unions in Australia. Under the agreement, Pegasystems will provide an enterprise-wide license allowing CUSCAL's Commercial IT unit to develop and market front-end retail banking applications to its member organizations and other credit unions. Applications may be implemented in a staged rollout over the next five years.

Mustang Announces Partnership With NexCen Technologies
Mustang Software, Inc. announced a joint agreement with NexCen(TM) Technologies, Inc. which provides Customer Relationship Management (eCRM) solutions for the telecommunications industry. The deal teams the two companies in providing Envoy(TM), a packaged eCRM software solution for telecommunications service providers. NexCen has licensed Mustang's Internet Message Center(TM) platform to manage Internet and e-mail transactions within Envoy.

Rightpoint Hires PeopleSoft CFO
RightPoint Inc. announced the appointment of Al Castino as chief financial officer. Castino most recently served as CFO, secretary and senior vice president of finance and administration at Peoplesoft.