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Stock Index
RealMarket	99.35	0.61%
Stock Index:	Tell me more
Dow Jones	10,910.30	-1.09%
Nasdaq	2,868.29	0.83%
S&P500	1,336.29	-0.58%
Aegis	29/32	- 1/32
APAC Tel	3 1/16	3/32
Applix	15 11/16	1/8
Aspect Tel	14 1/4	1 1/8
Astea	2 5/8	1/8
Clarify	48 3/8	1 3/8
Convergys	20 3/4	7/16
Datawatch	1 1/8	0
Davox	10 11/16	-1 13/16
Edify	13 1/16	- 3/8
EIS Intl	3 3/8	5/16
Firstwave	3 3/8	1/16
Genesys	34 7/8	- 7/8
ICT Group	6 5/8	- 3/16
IMA	6 17/32	- 5/32
Inference	3 1/16	0
InterVoice	11 3/4	- 1/4
Melita	9	- 1/4
Mustang	4 31/32	3/32
Onyx	14 1/2	- 7/16
Pegasystems	8 1/8	1/8
Peregrine	37 3/4	- 1/2
Periphonics	29 11/16	0
Precision	12	- 3/16
Primus	26 1/8	1 3/8
Remedy	27 3/4	7/8
SalesLogix	19 1/4	- 1/4
Siebel	76 1/16	1 3/16
Silknet	38 15/16	- 15/16
SITEL	4 1/2	- 1/4
Sykes	26 9/16	- 9/16
Syntellect	2	- 1/16
Teletech	14	7/16
Vantive	9 3/32	- 9/32
West Tel	12 1/8	- 1/2
As of close 9/14/99

How to: Remove the Office Assistant in Office 2000.
 

HDI Tip of the Day
“Enthusiasm and persistence can make an average person superior: indifference and lethargy can make a superior person average.” William Ward – You Can’t Be a Smart Cookie If You Have a Crummy Attitude, by John C. Maxwell

 

Today's News

Service911.com Acquires Search Engine, SupportHelp.com
Service911.com announced today that it is acquiring SupportHelp.com, an online resource for information on technology-oriented companies and products. The search engine gives users the capability of finding contact information on over 5,500 technology-based companies and over 18,000 technology products. Service911.com, which originated from Dallas-based FIXX MY PC and went live this month, is an Internet-based, self-help company which offers technology services. The Web site has the ability to dispatch on-site computer services through a customer’s online request as well as free computer-related support services to both the home and corporate market. (Read More)

HDI introduces www.JobDesk.com
Help Desk Institute (HDI) announced the availability of a new web site to facilitate job postings, job searches, and employment assistance for the help desk and support services industry. The new site, www.jobdesk.com, is an international resource, sponsored by HDI, available to both members and non-members an. JobDesk.com is free for all individual industry professionals, allowing them to post resumes and perform unlimited job searches. In addition, JobDesk.com will offer hints, tips, links and expert advice on employment issues, to provide a comprehensive resource for site visitors. (Read More)

New This Week From helpDESK Online
Fred Van Bennekom delivers a support lesson from baseball's bullpen, Francoise Tourniaire reveals what it takes to build a knowledge base, and Phil Powers-Spitze takes you on a trip down the road to proactive support. (Read More)

royalblue and Siemens Sign Deal
Building on their existing relationship, a partnership deal has been signed between royalblue technologies plc and Siemens Communications Ltd, to present a more complete customer interaction solution to call centres and help desks across the UK. royalblue’s CTI middleware communicates with the voice switching and routing infrastructure of Siemens DX Communications Server. Incoming callers are identified by the system and automatically communicated to the agent’s PC, together with a full history of related past calls.

Network Service-Level Management Companies Choose FirstSense
FirstSense Software, Inc. announced that players in network service-level management reporting have selected FirstSense technology to bring end-to-end application response time measurement to their customers. Since the beginning of the year, Concord Communications(R), DeskTalk(R) Systems, InfoVista and ProactiveNet have all licensed FirstSense technology to extend their product lines. In addition, FirstSense announced the availability of its FSagent™/MIB, a light intelligent agent that is specially designed for integration with third-party products. The agent is distributed to end-user client systems, and continuously monitors and collects information on the end-to-end performance of application transactions as seen by end users.

Voicestream Wireless Selects Rightpoint
RightPoint Inc. announced that VoiceStream Wireless Corp. is implementing the RightPoint Real-Time eMarketing Suite to personalize their customer sales and support website. RightPoint enables Voicestream web site visitors to view service offerings and recommendations tailored to their individual needs. Use of the RightPoint eMarketing Suite allows VoiceStream to further deliver on its "Get More" commitment of offering more minutes, more features, and more service at the best price.

Mayo Foundation Signs Contract with Janus Technologies
Janus Technologies announced that the Mayo Foundation has chosen Janus Technologies' Argis(R) as an IT asset management solution. Specifically, Mayo will use Argis to manage hardware and software contracts, verify vendor invoices, manage consulting agreements, and track cost and payment streams. In addition, Mayo is utilizing Janus' professional services for implementation and project management assistance.

Brightware and Post Communications Team
Brightware, Inc. and Post Communications, Inc., a customized email marketing service provider, announced an alliance whereby Brightware and Post Communications will jointly promote each other's offerings to companies seeking an email marketing and customer assistance solution.

GE Capital Information Technology Solutions Contracts with APAC
APAC Customer Services announced that it has signed a long-term contract with GE Capital Information Technology Solutions to perform a broad range of customer interaction services at a facility under construction in Erlanger, KY.