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Stock Index
RealMarket	98.75	-1.90%
Stock Index:	Tell me more
Dow Jones	11,030.30	0.02%
Nasdaq	2,844.77	-1.46%
S&P500	1,344.13	-0.56%
Aegis	15/16	1/16
APAC Tel	2 31/32	- 7/32
Applix	15 9/16	-1 3/16
Aspect Tel	13 1/8	- 13/16
Astea	2 1/2	- 1/8
Clarify	47	0
Convergys	20 5/16	0
Datawatch	1 1/8	0
Davox	12 1/2	- 15/16
Edify	13 7/16	13/32
EIS Intl	3 1/16	0
Firstwave	3 5/16	- 1/8
Genesys	35 3/4	-1 3/4
ICT Group	6 13/16	- 3/16
IMA	6 11/16	- 9/16
Inference	3 1/16	0
InterVoice	12	- 3/8
Melita	9 1/4	- 17/32
Mustang	4 7/8	1/8
Onyx	14 15/16	7/16
Pegasystems	8	- 1/8
Peregrine	38 1/4	- 3/4
Periphonics	29 11/16	3/16
Precision	12 3/16	- 15/16
Primus	24 3/4	-1
Remedy	26 7/8	- 7/8
SalesLogix	19 1/2	- 1/2
Siebel	74 7/8	- 29/32
Silknet	39 7/8	-2 1/4
SITEL	4 3/4	- 5/16
Sykes	27 1/8	-1 1/2
Syntellect	2 1/16	0
Teletech	13 9/16	- 5/16
Vantive	9 3/8	- 3/8
West Tel	12 5/8	5/16
As of close 9/13/99

How to: Create a PivotTable in Excel 2000 using existing external data source.
 

HDI Tip of the Day
When you are feeling badly about yourself, rebuild your self-esteem. Do something that makes you feel good – go fishing or get your hair done. The more negatively you see yourself, the more negative you will feel. Take away the negative feelings by giving yourself a peptalk. Turn your negative thoughts into positive thoughts. If you don’t feel good about yourself, why should anyone else? – Managing Stress – A Guide for Support Professionals, by Karen Eberhardt

 

Today's News

Vineyardsoft Announces KnowledgeSync 2000
Vineyardsoft Corporation announced KnowledgeSync 2000, a software solution that enhances customer relationship management (CRM) applications with alert technologies. Supporting alerts based on trend analysis, and on conditions across multiple business applications, KnowledgeSync is a cost-effective solution that enables organizations to make timely and profitable business decisions by ensuring that the right information gets placed in the hands of the right people at the right time. (Read More)

Reliant Energy Selects NCR and Genesys
Reliant Energy has selected NCR Corporation and Genesys Telecommunications Laboratories, Inc. to implement an Internet-enabled ``contact'' center solution across its multiple customer service center sites. The solution is comprised of consulting services from NCR and a blended contact center solution from Genesys, which includes traditional voice or CTI capabilities and Internet-based communications, such as email, chat and Web call back.

Great Plains and works.com Partner
Great Plains and works.com, a business Internet service that helps companies move purchasing online, today announced a partnership to deliver an automated online solution for purchasing business products. This partnership allows Great Plains customers and partners to fully automate the way they purchase and pay for office and technology products such as desk accessories, paper products, filing devices and business machines. (Read More)

Insurance Holdings of America Chooses Silknet
Silknet Software announced that Insurance Holdings of America (IHA) has purchased Silknet eBusiness System(TM) and Silknet eService(TM) to provide on-line support to its national network of franchised independent agents. These agents are contracted as part of an insurance marketing initiative between IHA and SAM'S Club, America's leading membership warehouse club.

APAC Customer Services Deploys Quintus CTI
Quintus Corporation announced that APAC Customer Services, a provider of outsourced CRM applications, has deployed Quintus CTI(TM) in its Davenport, Iowa facility. This brings the total deployment of Quintus CTI within APAC Customer Services to 1,500 seats across five hubs. APAC first implemented Quintus CTI in 1997 in its inbound centers. Agents in these centers respond to a variety of customer requests, such as activating a credit card or renewing subscriptions, and may also cross-sell and upsell.

GTE Internetworking Selects Blue Pumpkin in the Call Center
Blue Pumpkin Software announced that GTE Internetworking, an Internet services provider, has selected the company's PrimeTime workforce management solution to improve agent scheduling. GTE Internetworking offers managed Internet access and a variety of value-added services for businesses and other organizations. Their customer call center that supports several of the company's enhanced Internet services from its IP Telecom group has deployed Blue Pumpkin PrimeTime to schedule agents who handle calls from around the world, answering everything from software installation questions to the most basic how-to inquiries.

Rittenhouse Financial Services, Inc. Debuts Customer Collaboration System
Rittenhouse Financial Services, an investment advisory firm announced a new tool that will allow Rittenhouse to interact with its clients in real time through the Internet. With the growing popularity of the Internet as a source of investment information, Rittenhouse executives saw an opportunity to offer brokers, financial advisors and clients the customized support they wanted through a state-of-the-art e-commerce application. The result is the deployment of a web-based collaboration system from eGain Communications.

Sykes Purchases Acer Technical Support Facility in Costa Rica
Sykes Enterprises, and Acer America Corp. jointly announced that Acer America has sold its Heredia, Costa Rica-based subsidiary, Acer Information Services (AIS), to Sykes. Financial terms were not disclosed . Sykes operates 32 technical call centers, nine e-commerce centers and 25 branch offices located in 16 countries.

Call Center University Awards Certified Status to Call Center Professionals
Call Center University (CCU) honored call center professionals who have completed its certification program. The CCU graduates earned certification as call center managers or supervisors by completing core curricula and passing in-field assessments and a final exam. CCU offers three certification tracks to call center professionals: the Manager Series, the Supervisor Series and the Technical Manager Series.