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Stock Index
RealMarket	97.60	3.52%
Stock Index:	Tell me more
Dow Jones	11,079.40	0.39%
Nasdaq	2,852.02	1.54%
S&P500	1,347.66	0.26%
Aegis	29/32	- 1/32
APAC Tel	2 7/8	7/16
Applix	17 15/16	-1 1/16
Aspect Tel	13 1/8	1 5/8
Astea	2 3/4	0
Clarify	43 3/4	3/4
Convergys	19 7/8	5/16
Datawatch	1 3/16	1/8
Davox	13 9/16	3/16
Edify	13	1/2
EIS Intl	3	1/8
Firstwave	3 3/8	- 1/16
Genesys	37 1/2	1 5/16
ICT Group	7 1/8	0
IMA	7 11/16	1/8
Inference	3 1/8	- 3/16
InterVoice	12 7/16	1/4
Melita	9 13/16	- 15/16
Mustang	4 15/16	1/16
Onyx	14 1/4	- 21/32
Pegasystems	8 5/16	1/16
Peregrine	36 15/16	- 1/16
Periphonics	29 7/16	1 11/16
Precision	14 1/16	9/16
Primus	24 5/8	1/16
Remedy	26 9/16	1 5/16
SalesLogix	17 15/16	11/16
Siebel	74 11/32	2 15/32
Silknet	39	2
SITEL	4 5/8	3/4
Sykes	24 9/16	- 3/16
Syntellect	2 5/32	- 3/32
Teletech	14 3/8	2 9/16
Vantive	8 13/16	3/8
West Tel	12	1/4
As of close 9/9/99

How to: Allow report text field to grow to a specific/unlimited number of lines in Crystal Reports 7.0.
 

HDI Tip of the Day
“Great things are not done by impulse but by a series of small things brought together.” – You Can’t Be a Smart Cookie If You Have a Crummy Attitude, by John C. Maxwell

 

Today's News

ASP Issues New Edition of "Best Web Support Sites"
Developers of online support sites are putting increased emphasis on personalization features and usability improvements, according to a new report on "Best Web Support Sites" published by The Association of Support Professionals (ASP). The 114-page report profiles the ten winners of the ASP's 1999 "best support sites" with a clear trend toward personalization and audience segmentation, deeper use of clickstream data, better online forums, and greater intelligence in search tools and knowledgebase design." (Read More)

Rethinking Your Outsourcer
With the help of the right service outsourcer, one cautious company prevented a potentially devastating customer exodus. Is it time to re-examine your own third-party service set-up? - (Read More)

Clarify and DSET Partner to Deliver Bonding Solution for Telecom
Clarify Inc. and DSET Corporation, an operations support system (OSS) interconnect gateway solutions, announced a partnership that will enable integrate Clarify CommCenter and DSET's ezTroubleAdministration gateway, resulting in a solution for data exchange. Together, Clarify and DSET offer carriers the ability to share data across disparate networks and resolve service problems.

TCS Adds Interactive Agent to SeriesFive Generation
TCS Management Group announced the addition of Interactive Agent to the SeriesFive generation of TCS call center workforce management software. Interactive Agent is an add-on module that automates the process by which call center agents request work schedule changes such as vacation, overtime, flex time and shift trades so that interaction with supervisors is not required.

Remedy Acquires Fortress Technologies
Remedy® Corporation announced the purchase of privately held Fortress Technologies, Inc., a consulting firm focused on asset management. Remedy has over 1,200 asset management installations to date. As part of its initiative to expand its asset management practice, Remedy has already tripled its staff of enterprise consultants.

Software Spectrum Acquires Quinn, Reeder & Associates
Software Spectrum, Inc. announced the acquisition of Quinn, Reeder & Associates (QRA), a Dallas-based firm specializing in providing Customer Relationship Management (CRM) solutions. One of Software Spectrum's goals is to expand its Professional Services offerings in Customer Relationship Management. Quinn, Reeder & Associates has 35 employees with offices in Dallas, Texas and Greensboro, North Carolina.

SITEL Extends Its Relationship With COMPAQ to Colombia
SITEL Corporation announced the signing of a three-year agreement with COMPAQ Computer Colombia to provide a broad range of telephone-based Customer Relationship Management (CRM) service applications and technical support services to COMPAQ's corporate and consumer customers in Colombia. SITEL will oversee the operations from COMPAQ's CRM center located in Bogota.

SalesLogix Adds New Customer Services VP
SalesLogix Corporation announced that Mary Swenson has been appointed Vice President of Customer Services. Swenson will assume responsibility for all aspects of SalesLogix's customer services function and brings more than 15 years of customer relationship management (CRM) and systems integration experience, including her experience with Andersen Consulting's customer relationship management practice.

Peregrine and Shaman Form Alliance
Peregrine Systems announced an alliance and equity investment in Shaman Corporation, a provider of software reliability management (SRM) solutions. This alliance combines automated desktop discovery and software reliability tools with a service desk to provide a centralized view of the enterprise. Shaman Corporation is a Peregrine Systems Technology Connections Alliance(TM) Partner.