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Stock Index
RealMarket	94.28	-1.37%
Stock Index:	Tell me more
Dow Jones	11,036.30	0.02%
Nasdaq	2,808.74	-1.01%
S&P500	1,344.15	-0.47%
Aegis	15/16	0
APAC Tel	2 7/16	- 1/8
Applix	19	1 7/8
Aspect Tel	11 1/2	3/8
Astea	2 3/4	1/4
Clarify	43	- 9/16
Convergys	19 9/16	- 9/16
Datawatch	1 1/16	1/16
Davox	13 3/8	- 1/2
Edify	12 1/2	1/4
EIS Intl	2 7/8	- 3/32
Firstwave	3 7/16	0
Genesys	36 3/16	- 1/16
ICT Group	7 1/8	0
IMA	7 9/16	- 9/16
Inference	3 5/16	3/16
InterVoice	12 3/16	11/16
Melita	10 3/4	- 1/8
Mustang	4 7/8	- 1/8
Onyx	14 29/32	- 3/32
Pegasystems	8 1/4	- 1/16
Peregrine	37	1 3/8
Periphonics	27 3/4	0
Precision	13 1/2	1 7/16
Primus	24 9/16	- 9/16
Remedy	25 1/4	- 1/2
SalesLogix	17 1/4	- 3/8
Siebel	71 7/8	-3 15/16
Silknet	37	1 15/16
SITEL	3 7/8	- 1/8
Sykes	24 3/4	0
Syntellect	2 1/4	0
Teletech	11 13/16	5/16
Vantive	8 7/16	- 1/16
West Tel	11 3/4	1/8
As of close 9/8/99

How to: Turn on/off Word 97 supported features in Word 2000.
 

HDI Tip of the Day
“Good service is proactive service. It’s not sitting passively by assuming everything is fine.” — customers.com by Patricia B. Seybold

 

Today's News

Right Now Announces New Internet Customer Care Solution
Right Now Technologies announced Right Now Web 3.0, an upgrade to their e-service system. The product incorporates several new features that help companies deploy a successful Web-based customer service system. Right Now Technologies also today unveiled a six month product roadmap that will further expand the capabilities of Right Now Web. Right Now has an installed base of over 350 customers focused on improving the quality and responsiveness of their Internet customer support operations. (Read More)

EPSON Chooses Inference k-Commerce Support for Multi-lingual Web Self-Service
Inference Corp. announced that EPSON has launched a customer self-support website driven by Inference¹s k-Commerce Support software. EPSON will be using k-Commerce Support software to provide customers with multi-lingual self-support on its Stylus line of inkjet printers. k-Commerce Support will allow EPSON customers to answer their own queries and troubleshoot their own printer problems via the Web 24 hours a day, 7 days a week. (Read More)

IDC Releases Email Response Report
IDC's new report, Email Response Software Market Review and Forecast, tracks the market for software that enables organizations to intelligently manage the process of responding to inbound emails sent by customers, prospects, and other members of the public. According to the research, this market segment is expected to grow from just under $30 million in 1998 to $342 million worldwide in 2003. The IDC report puts Brightware's share at 24.4% of the worldwide revenues for the category in 1998.

ServiceSoft Powers ASP Winners
Servicesoft Technologies announced that two of its customers were selected by the Association of Support Professionals (ASP) for its annual Ten Best Web Support Sites list. Cisco Systems and Intel Corporation use Servicesoft's Internet Customer Service solutions to provide customer support from their Web sites. (Read More)

VSI Releases E-Customer Service Solutions for Call Centers
In the last months, VSI's new web-based suite of "power" products have been attracting new and current customers such as E.W. Scripps, MEAD, Net.b@nk and Data Processing Sciences (DPS). In an effort to meet emerging e-customer service needs, VSI offers five levels of web integration. Their latest release of PowerWeb\Agent is a web solution that enables thousands of agents to perform virtually all call processing tasks via a browser enabling call tracking from anywhere in the world. With this intelligence VSI went a step further to promote PowerWeb\Customer, a self-service solution over the web for their client's customers. (Read More)

Edify Sees Expanding Online Opportunities for Banks as a Result of Federal Reserve Ruling
Edify Corporation announced that it sees expanding online opportunities for banks as a direct result of a new, interim Federal Reserve ruling that became effective September 1,1999. This ruling allows banks to offer their customers the convenience of electronic only delivery for account statements and bills, eliminating the requirement to also deliver more costly, paper-based versions of the same information. With this ruling, banks can make account information available not only via the web, but also through e-mail.

Peregrine Announces Achievement of HP OpenView Premier Partner Status
Peregrine Systems announced it has achieved Hewlett-Packard Company's HP OpenView Premier Partner status and that its SCAutomate(TM) for HP OpenView IT/Operations application has passed HP OpenView certification testing. This product enables integration between Peregrine Systems ServiceCenter(TM), an enterprise service desk application and HP OpenView.

Ohio Bureau of Workers Compensation Reduces Call Lengths by One-Third
Periphonics Corporation released a project status report on Ohio Bureau of Workers' Compensation (BWC), a Periphonics' Interactive Voice Response (IVR) customer that recently enhanced it system with CallSPONSOR®. BWC's customers include those who are injured , along with the hospitals, doctors, physical therapists and others who treat the injured workers covered by workers' compensation claims. Three months after deploying CallSPONSOR, BWC is saving 32-34 seconds of talk-time per call on an average call duration of 96 seconds.

EIS Files $100 Million Suit Against eShare and Melita
EIS International Inc. filed suit against eShare Technologies Inc. of Commack, New York, and Melita International Corporation of Norcross, Georgia. The suit, which alleges a conspiracy between eShare and Melita, was filed in the Circuit Court of Fairfax County, Fairfax, Virginia, and seeks damages in excess of $100 million. The litigation stems from a Right of First Refusal granted to EIS by virtue of an agreement between EIS and eShare entered into on December 31, 1998. Under the terms of the agreement, EIS had a Right of First Refusal as to ``any agreement'' between eShare and certain named entities, including Melita.